ENTERPRISE-GRADE SERVICES –
With Microsoft Office 365, powered by CallTower, you can work faster, find exciting new ways to communicate, build deeper insights, and share information using your favorite devices. Simply put, you will have business tools that work as hard as you do.
Microsoft Office 365 provides a cost-effective, cloud-based solution that keeps your data, services, and applications secure. Adding telephony and conferencing to your Office 365 license delivers and additional layer of cost savings. It brings enterprise-grade services to organizations of all sizes, from online meetings to collaboration to sharing documents to business-class email.
Why get your Office 365 licensing from CallTower? We handle the move of voice to our Microsoft Teams Direct Routing with our Certified Engineers in Microsoft Voice networking and PSTN connectivity. CallTower can be your single point of contact for Office 365 and Voice, plus seamless license migration.
WHY GET YOUR OFFICE 365 LICENSING FROM CALLTOWER?
Fully Managed Voice Migration to Teams
CallTower’s Microsoft Certified Solution Architects Design your Teams Platform
Single Point of Contact for 24/7/365 Support: Office 365, Exchange & Voice
Use CallTower Connect (Admin Portal)
Managed and Professional Services
CALLTOWER PROVIDES DESIGN AND MIGRATION SUPPORT?
Migration Active Directory (AD)
Project Management
- Email Management
- SharePoint
- OneDrive
- Migrate from current MPN, Onsite Exchange, G Suite, IMAP, POP3, Zimbra, OpenXchange
Consolidation of multiple domains
- Integration of existing AD
- Configuration of Azure AD
Email domain
SUPPORT SERVICE LEVEL AGREEMENT–
24/7/365 support
| Issue Priority | CallTower Response Time | Microsoft Response Time |
| Critical P1 | 15 Minutes | 1 Hour |
| High P2 | 30 Minutes | 4 Hours |
| Non-Critical P3 | 4 Hours | No Commitment |
| Non-Critical P4 | 1 Business Day | No Commitment |
WHY BE A PART OF CALLTOWER’S CLOUD SOLUTION PROVIDER (CSP) PROGRAM?
| Email Domain | With CallTower CSP | Without |
| Design, training, and deployment assistance with Skype for Business w/ Teams Collaboration or Collaboration and Meetings | Included | CallTower Professional Services |
|
Design, training, and deployment assistance with migration to Teams and CallTower Direct Routing |
Included | CallTower Professional Services |
|
Single point of contact for Teams and Office 365 support. CallTower will work your issue to resolution |
Included | Engage Microsoft as necessary for support non-CallTower issues |
|
24 x 7 Service Team with case management available via Self Service portal, Email, Chat, or Phone |
Included | Engage Microsoft as necessary for support of non-CallTower issues |
|
Office 365 provisioning integration. Provision Direct Routing using CallTower Connect. |
Included | Not available |
|
Single bill for all CallTower solutions, including Office 365 licenses |
Included | Not available |
|
Manage Office 365 licensing through CallTower Connect |
Included | Not available |