UCaaS Solutions
Maximize your unified communications with our voice, contact center productivity, and network support
Microsoft Solutions
All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing
Key Integrations
Connect with anyone, anywhere, inside or outside your organization, from a single, dedicated geographic number
CX / CCaaS
Empower meaningful customer connections and drive real outcomes with our Customer Experience (CX) and Contact Center solutions.
CallTower Connect
A Revolutionary tool enabling users to easily personalize and control their CallTower Services
Solutions Center
Discover a comprehensive Solutions Center hub with resources, documentation, and expert guidance for all your business communication needs.
24/7/365 Support
Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
Updates & Notifications
Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
Network Status
Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
Support Escalation Path
Technical support escalation for critical issues
Implementation Escalation Path
Project implementation and deployment issues
Sales Escalation Path
Sales inquiries and contract negotiations
Billing Escalation Path
Billing disputes and account management
Client Success Escalation Path
Strategic account growth and optimization
Company & Learning
About Us
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
CallTower Training
Comprehensive resources and guidance to enhance your proficiency in utilizing our communication solutions.
Webinars
Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Support & Billing
FAQs
Browse the FAQ webpage for quick answers to common questions about our products and services.
Bill Center
Explore for a streamlined experience managing and understanding your invoices and billing information.
CallTower, Inc. Terms of Use
Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.
Service & Compliance
Services Level Agreement
Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
Customer Proprietary Network
Explore the Customer Proprietary Network webpage for secure and customized communication solutions.
Billing questions, payments, disputes
Find essential information about billing inquiries, payment terms, and dispute resolution for your account.
Partner Program
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner Portal
At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Agency Program
Discover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.
MSP Program
CallTower's MSP Partner Program empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.
CT SIP
Scalable, secure SIP trunking with HD voice and video, bursting for peak demand, plus auto‑failover, call routing, robo‑call blocking and SMS — all managed via our intuitive Connect portal.
Lower cost, more flexibility
CT SIP Trunks provide one concurrent call and includes inbound usage, with features such as 911, directory listing and caller name.
Features
Phone System Co-location
Co-locate your phone system in our data center for security and business continuity. Colocation also puts your phone system right where your SIP services are, so there’s less latency and better voice quality.
Auto-attendant & Voicemail Box
Should your phone system or network fail, or possibly doesn’t support auto attendant, you can take advantage of our AA or VM in the cloud to provide uninterrupted services to your callers.
SIP Edge Router
Our SIP edge routers reserve bandwidth for voice so call quality is maintained even when bandwidth utilization exceeds available capacity.
Call Screening Capabilities
Setup anonymous call rejection, which will automatically block calls from private, unknown, and anonymous numbers. You can also enter specific numbers to be blocked using selective call rejection.
Advanced Call Routing
Prepare your entire trunk or any DID’s for “unavailable call forwarding”. This allows your callers to reach an emergency phone number, answering service, cell phone, etc. during a phone system failure or network down event.
Emergency Notifications
Provides an extra level of safety and protection by notifying people in your organization via phone and email when someone makes a 911 call.
