CALLTOWER’S NATIVE MICROSOFT TEAMS DIRECT ROUTING
CallTower was the first solution provider to deliver an integrated Office 365 Native Microsoft Teams experience with global calling plans, empowered by a 24/7/365 client services team and ensuring a personalized implementation, adoption, training and support strategy. As a Microsoft Gold Partner, CallTower’s monitoring and management services provide the highest quality user experience.
The Microsoft Teams Phone System powered by CallTower enables customers to bring their current voice services into the Microsoft Cloud through Direct Routing. Direct Routing ensures the ability to leverage CallTower’s preferred rates and unlocks the full potential of a Microsoft Teams Phone System. CallTower delivers key Microsoft Teams UCaaS features and functionality which are unavailable through other providers. Customers using CallTower’s Teams Direct Routing offering can also easily redirect calls to an alternate number in case of a Microsoft outage and stay connected.
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Customers can leverage CallTower’s preferred and flexible rates and unlock the full potential of a Microsoft Teams Phone System.
CallTower made the transition to Teams Direct Routing Phone System seamless for our users. By performing all the necessary setup in Office 365 prior to, and at the time of, the migration, and conducting training sessions for our users, they provided a literal turnkey solution for our new phone system.
ATTENDANT CONSOLE FOR TEAMS
A powerful and highly intuitive telephone operator console solution that provides a range of intelligent reception features that enable fast and spotless call handling and distribution.
THE CALLTOWER ADVANTAGE –
Multiple direct private connections to Microsoft
CallTower’s network and platforms completely optimized for voice
Re-Route phone calls to other devices when Microsoft has an outage
Managed Direct Routing service through geo-redundant hosted SBC’s
Live training and 24/7/365 support
No networking or edge equipment needed
Global carrier connections with 15+ voice carriers and 30+ Internet peering partner
Emergency services in 30+ Countries
SMS and CRM integration
Porting between customer’s PBX to Teams by CallTower
Analog device support – faxes, paging, door buzzers, security gates, credit card machines
CT CLOUD RECORDING
More and more, enterprises are adopting Unified Communications (UC) platforms as they evolve toward a more distributed workforce. And CallTower is facilitating this shift by ensuring that the requirements of compliance are met along the way
Enterprise Call Recording
From the largest global financial services firms to SME startups, CallTower protects and supports the world’s businesses with robust and universal enterprise call recording solutions.
Our award-winning CT Coud Recording platform was the very first cloud-native solution, revolutionizing enterprise call recording forever. Cloud-based recording allowed companies to decentralize operations, allowing multiple locations and remote staff to work securely and under the protection of industry-leading compliance at all times.
CallTower Connect simplifies the set-up and management of CallTower services like Microsoft Teams – facilitated within one easy to use online or mobile app. The provisioning application is launched by an end-user or company administrator to add or manage CallTower hosted services. The workload of administrators decreases as users gain access to a simplified panel where changes to Microsoft Teams can be made without a call to support.