CT Cloud Analyze

CT Cloud Analyze empowers customers to maximize the potential of any unified communications solution. CallTower’s CT Cloud Analyze hardware enables a full UC monitoring system to ensure your solutions are running smoothly.

CT Cloud Analyze is a remote sensor, and it’s placed in the customer’s network where a phone or Softphone enabled computer would sit – this differentiates it from other monitoring devices which only test the router or internet connection. The sensor connects to the network over Wifi or can be plugged directly into a switch port. Simulated voice traffic is sent to the sensor every 30 seconds and mirrored back to the monitoring server in CallTower’s data center. This gives CT Cloud Analyze real-time and historical QOS data, available for the user in the dashboard. Alerts can be configured for any detected problems.

Choose what CT Cloud Analyze hardware fits your business best

Bronze

Tests the quality of user connection back to CallTower

Uses simulated voice traffic to report on meaningful statistics for voice and video: packet loss, latency, jitter, and MOS score

Sets up easily – in most networks, it’s plug-in-and-play

Creates Dashboard with real time and historical data

Enables email alerting systems

Oversees multiple sensors and sites from a single LogOn

Silver

Adds additional interface for network troubleshooting (requires mirror or SPAN port on network switch)

Allows CT Support to gather troubleshooting data directly from user network, which helps minimize support time for local network or device issues

Can collect real time information for troubleshooting specific calls or devices, rather than monitoring the quality of connection between the user and CallTower

NOTE: CallTower recommends connecting this device and reconfiguring any customer network equipment in a maintenance window outside of normal business hours

Gold

Adds network tap to connect between a problematic device and the network

Allows gathering of troubleshooting data without mirror or SPAN capable switch, without network reconfiguration

Can collect real time information for troubleshooting specific calls or devices, rather than monitoring the quality of connection between the user and CallTower

NOTE: CallTower recommends connecting this device and reconfiguring any customer network equipment in a maintenance window outside of normal business hours