Executive Management Team.
CallTower’s Executive Management Team is a dedicated, action-oriented and inquisitive collection of professionals who enable people to connect by delivering the world’s most advanced unified communications solutions and collaboration solutions.
Bret England | CEO & President
Bret has more than 25 years of experience as a senior financial and operational manager and investor. Prior to CallTower, Bret worked in senior, domestic and international, financial and operational roles at Symantec, Informix, Alta Vista, Portal Software, NetManage and JDA Software. Bret has also assisted several technology companies in various CXO and board positions and as an investor through England Consulting and Capital Group. He started his career as a Certified Public Accountant working for KPMG and Deloitte & Touche. Bret has significant experience with all aspects of mergers and acquisitions and has been involved in over 50 transactions in excess of two billion dollars.
Bret has a Bachelor of Science in Accounting Weber State University, has a Master of Science from Golden Gate University and has completed Stanford Business School’s Executive Education program.
William Rubio | Chief Revenue Officer
William Rubio holds the position of Chief Revenue Officer at CallTower, providing a visionary perspective to the company-wide sales and business development of this organization. He is an innovative executive with a diverse background in both engineering and sales. Through his pioneering approach to the UCaaS sector of the industry, William has anchored CallTower’s position among the industry’s top solution providers. He brings over 20 years of diverse experience in telecommunications, IT, and Cloud.
Prior to CallTower, William was responsible for leading EarthLink’s Nationwide Hosted Voice rollout in the channel/partner community. He also served as the Vice President of Sales at STS Telecom and has held multiple leadership roles at companies such as AT&T and XO Communications. William has a technical, in depth knowledge of VoIP, Cloud, channel solutions, wholesale, IT, and operations. He brings this knowledge to the market along with a passion for strong partnerships and quality solutions.
Along with his extensive experience in the Technology industry, William also spends a considerable amount of time doing Charitable work. This includes participation in fund raising events, awareness programs, recreational, and educational events for Creative Children Therapy, Villa Leon Academy, United Cerebral Palsy, and a board member at A Child is Missing.
Brandon Watts | Chief Technology Officer
Brandon connects people through technology as CallTower’s Senior Vice President of Technology and Chief Technology Officer. He develops and delivers technology solutions with competitive advantages.
Brandon has been at the forefront of technological innovation in the telecommunication and IT industries for 27 years. During his tenure, he has been a leader in developing and providing Cloud Hosted IVR and Call Routing systems, which have successfully processed over a billion customer calls. His products have allowed clients to meet customer needs quickly and with few errors. His systems achieved an up-time greater than 99.999%. Brandon also designed and developed a multinational network and cloud solution, linking retail locations with corporate headquarters and allowing for secure real-time data collection and storage. Brandon has not only surpassed client needs in the private sector, he has led efforts for Government agencies. In providing them with an integrated solution, he reduced processing times on millions of government documents.
Shawn Hansen | Chief Financial Officer
As Chief Financial Officer, Human Resources and Training, Shawn is responsible for all financial activities at CallTower. This includes managing the accounting and billing teams at CallTower. Shawn is also responsible for FP&A activities, financial reporting, equity administration, tax and regulatory compliance and managing our external audit. Shawn also oversees all HR and Training functions within CallTower. This includes overseeing payroll, employee benefits administration, employee onboarding and recruiting as well as internal and external training efforts. Shawn supports employees’ desire to continually improve, learn and grow, so the company can be known for its expertise.
Shawn has over 10 years of accounting and finance experience to CallTower. He is an active Certified Public Accountant with extensive experience in accounting and finance. Shawn joined CallTower from public accounting in the audit practice of Ernst & Young. His time in public accounting focused on auditing the financial statements and internal controls of large public technology companies in the San Francisco Bay Area. Shawn has extensive experience with accounting and finance processes, procedures and controls as well as financial statement preparation and presentation.
He holds both a Bachelors and Masters of Accountancy from Brigham Young University.
Jeff Schroeder | VP of Technology
As Vice President of Technology, Jeff oversees the platforms and vendors that comprise CallTower’s industry-leading, cloud-based, Unified Communications and Collaboration solutions.
Jeff brings more than twenty years of IT experience to CallTower. Before joining Appia Communications as a Provisioning Engineer in 2005, Jeff was a VoIP and networking consultant and a corporate trainer for Microsoft’s Windows 2000 MCSE track. Jeff has played multiple roles at Appia, including Contact Center Engineer and Engineering and Operations Manager.
In 2011, Jeff moved into the role of VP of Engineering of Appia, leading the company through its evolution into a geographically redundant national service provider. When CallTower acquired Appia Communications in early 2018, Jeff was a critical component of the transition.
Doug Larsen | VP of Software & Product
Doug graduated from Brigham Young University in 1998 with a bachelor’s degree in Business and Information Systems. He worked for the Utah Department of Economic Development, becoming their first webmaster. Upon graduation, Doug transitioned to a twelve-year career at IBM, becoming a Junior Architect and Manager for the tech giant. In 2011, Doug joined the CallTower Team as a Senior Developer and was promoted to Director of Software Development in 2015. Doug was one of the chief architects for Connect, a revolutionary tool which enables users to easily personalize and control their CallTower Solutions. When away from CallTower, Doug enjoys golfing, mountain biking and hiking on the dusty trails of the greater Salt Lake area.
As Vice President of Client Support, Jim Manetta has the overall responsibility for the technical support of CallTower’s global customer base. Jim brings over 25 years of experience in customer support in the Telecommunications field. Jim began his career in communications at ACC Telecom, where he worked as a customer service representative, Networks Operations Center Engineer, and a Switch Technician. In 1998, Jim joined PAETEC, as the first technician in the Network Operations Center. His experience came full circle when he was promoted to the position of Vice President of Operations, overseeing Customer Service, Network Operations Center, and Network Engineering. Throughout his tenure, Jim has created processes that focused on creating an outstanding customer experience while enabling employee growth. His passion to provide unmatched customer support has driven his success and continues to be a value that he instills in his organization.
Brett Reese | Sr. Director of Service Delivery
Brett Reese began his work in the telecom field as a Project Manager with ABS Telecom. After making the move to an Implementation Project Manager role at CallTower in 2014, he moved on to become the Manager of Microsoft Implementations in 2015. By 2016, Bret was promoted to CallTower’s Manager of Implementation Services. He thrived in this role, where he oversaw all of CallTower’s implementation projects for the next four years. Finally, in September 2021, Brett became the Senior Director of Client Services – a role that encompasses both the Implementation and Support Departments.
James is a life-long veteran of the IT field who brings over thirty years of high-level IT experience to the CallTower Team. His past experience includes working with American Express as well as owning and operating his own independent consulting company. James is certified with both Microsoft and Cisco. He joined CallTower in 2013 as a Senior Systems Administrator and is currently positioned as CallTower’s VP of Engineering.
Sean Bailey | Corporate Controller
Sean graduated from Utah State University in 2013 with a master’s degree in Accounting and has an active CPA license. He started his career in public accounting at Eide Bailly, a top-tier, national accounting firm. In 2014, he created a mobile app which enabled CPA candidates to challenge other candidates to sets of retired CPA exam questions. He made the jump from public accounting in 2015 when he joined CallTower as an Assistant Controller. In 2018, he was promoted to Corporate Controller and manages CallTower’s accounting and many finance functions.
Seanna Baumgartner | Sr. Director of Marketing
Seanna brings more than 20 years of marketing, public relations and graphic design experience to the role of Director of Marketing at CallTower. Upon receiving her Bachelor of Arts in Journalism, from New Mexico State University, Seanna started her career at the NBC affiliate in Albuquerque, New Mexico, as a Public Affairs Coordinator. She transitioned to marketing in 1997, at an Amusement Park before extending her Entrepreneurial skills in 2002, as a Creative Consultant where she refined her proficiencies with a wide array of clientele ranging from an International Clothing Distributor to an Investment Equity Firm. In 2013, Seanna joined the SoundConnect team as Marketing Manager and remained in this role through CallTower’s acquisition in 2015. She was promoted to Director of Marketing in July 2018.
John Lodden | Director of Telecom
As Director of Telecommunication, John Lodden manages telecommunication carrier relations for CallTower.
John has been active in the telecommunications and computer industries for over 30 years. He has worked on both management and technical operations sides of the business. John started as an computer software/computer re-seller working with the automation and telecommunication clients. Seeing the fast consolidation of the computer and telecommunication industries he moved into the converged networking of voice and data networks.
He joined Coast to Coast Telecommunication in 1992 as Director of Operations. Coast to Coast was sold to XO/Verizon in 2002, which led John to co-found MichTel, a facilitates based CLEC in Michigan. Just prior to joining Appia, he was founder and president of Michigan Network Services, a CLEC he sold in 2014. When CallTower acquired Appia in 2018, John was made Director of Telecommunication and was instrumental during the transition.
Melinda Hicks | Senior Manager, Client Success
Melinda brings extensive experience in Business Communication Technologies Account Management and Client Success to a diverse client base. Upon receiving her Bachelor of Arts in Elementary Education from the University of Utah, Melinda started her career as an educator. In 2007, Melinda’s passion as an educator led her into a B2B role at Comcast, where she advised and cultivated relationships with IT decision makers who required advanced communication systems. In 2014, Melinda joined the CallTower team as an Inside Sales Manager, where her strong desire to ensure customers received an exceptional client experience shined. Melinda, quickly advanced at CallTower working with Enterprise Customers as a Senior Client Success Manager. In November, 2021, Melinda was promoted to Senior Manager, Client Success, where she spearheads and manages CallTower’s team of client success champions.