UCaaS Solutions
Maximize your unified communications with our voice, contact center productivity, and network support
Microsoft Solutions
All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing
Key Integrations
Connect with anyone, anywhere, inside or outside your organization, from a single, dedicated geographic number
CX / CCaaS
Empower meaningful customer connections and drive real outcomes with our Customer Experience (CX) and Contact Center solutions.
CallTower Connect
A Revolutionary tool enabling users to easily personalize and control their CallTower Services
Solutions Center
Discover a comprehensive Solutions Center hub with resources, documentation, and expert guidance for all your business communication needs.
24/7/365 Support
Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
Updates & Notifications
Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
Network Status
Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
Support Escalation Path
Technical support escalation for critical issues
Implementation Escalation Path
Project implementation and deployment issues
Sales Escalation Path
Sales inquiries and contract negotiations
Billing Escalation Path
Billing disputes and account management
Client Success Escalation Path
Strategic account growth and optimization
Company & Learning
About Us
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
CallTower Training
Comprehensive resources and guidance to enhance your proficiency in utilizing our communication solutions.
Webinars
Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Support & Billing
FAQs
Browse the FAQ webpage for quick answers to common questions about our products and services.
Bill Center
Explore for a streamlined experience managing and understanding your invoices and billing information.
CallTower, Inc. Terms of Use
Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.
Service & Compliance
Services Level Agreement
Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
Customer Proprietary Network
Explore the Customer Proprietary Network webpage for secure and customized communication solutions.
Billing questions, payments, disputes
Find essential information about billing inquiries, payment terms, and dispute resolution for your account.
Partner Program
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner Portal
At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Agency Program
Discover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.
MSP Program
CallTower's MSP Partner Program empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.
Navigating a Workplace in the Cloud
a comprehensive journey for the UC buyer
The Cloud Workplace Expedition: Revealing Paths to Cloud Communication Connectivity
Navigating a Workplace in the Cloud: UC Buyer’s Journey provides a practical roadmap to address a substantial challenge. As the adoption of Unified Communications (UC), Contact Center (CC) and Key Integrations continues to gain momentum, businesses of all types and sizes are increasingly realizing the advantages of integrating VoIP telephony, instant messaging, video conferencing, mobility, presence, and collaboration capabilities within a cohesive business framework.
You will likely encounter inquiries regarding functionalities, deployment alternatives, and how to handle the numerous business decisions that will impact your workforce. Having a comprehensive strategy is one aspect of the key to a successful UC Buyer Journey. Yet, at times, the most significant hurdle is taking that initial step. Let’s explore the pathway to enhancing your comprehensive communications strategy.
PHASE 1
DISCOVERY
In the initial discovery phase of the Journey, it’s imperative for IT and business leaders to stand together, fostering a tight-knit, cooperative atmosphere. This collaborative team will need to skillfully navigate a substantial array of complementary and conflicting requirements, features, and deployment possibilities to ultimately pinpoint the perfect UC solution for the end-users. We’ve put together a strategy to guide you through the discovery process.
Articles
The 2 Critical Advantages with a UCaaS System
Unified Communication as a Service (UCaaS) solutions have transformed the capability of companies to connect and communicate in a professional and cost-effective manner.
How Unified Communications can Increase Your ROI
Increasing your return on investment (ROI) is not the easiest task to accomplish, but having the right Unified Communications (UC) strategy to lean on can make it a little easier.
Comparing Business Communication: Cloud, Unified and VoIP
Before the rise of internet communication in the form of Voice over Internet Protocol (VoIP), PBX systems were the height of business communication technology.
Downloads
CallTower’s Complete Guide to Zoom
Zoom Calling
BYOC for Zoom
Why Choose CallTower for Zoom Calling (BYOC)
CallTower’s App for Zoom (BYOC)
Zoom Buyers’ Guide
PHASE 2
REQUIREMENTS
Unified Communications are reshaping the landscape of work processes. Entrepreneurs are delving into their organization’s needs to ascertain whether an on-premise or cloud-based solution aligns most effectively with the company’s overarching short and long-term objectives. Explore further to discover more.
Articles
5 Key Benefits of Video Conferencing Solutions
The way we work is changing – with offices around the globe, remote employees and work-from-home policies, it can be increasingly difficult to maintain solid collaboration.
Microsoft 365 and Working from Home
With the proper technology and process strategies, all employees who are working from home can remain safe and healthy without seeing a dip in productivity.
Cloud Communication: The Advantages over Legacy
Should your business communication be an on-premises exchange or a cloud service? While other components of your organization might make a legacy system a better fit for you, cloud communication has the edge in several distinct areas.
Downloads
Demo Days // AI in CT Recording
Demo Days // CT Text in Microsoft Teams
Demo Days // eSIM for Microsoft Teams Mobile
Demo Days // Enhance Mobility with CT Text
Demo Days // MSFT Teams Contact Center
Demo Days // MS Teams Integrations
PHASE 3
DECISION
You’ve evaluated your choices and concluded that integrating Unified Communications solutions would enhance your business. Now, it’s crucial to begin the partner selection process and thoroughly explore potential vendors. The significance of thoroughly vetting vendors cannot be overstated, as the selected vendor will evolve into a lasting business partner, advisor, and advocate for your organization.
Articles
4 Ways a Stronger Network Can Improve Your Business
Dial-up internet might be dead, but there’s is a good chance your internet connection isn’t as strong, fast, and reliable as it could be. When your business has a stronger network, it improves the productivity of your workplace.
6 Ways for Technology to Assist Remote Work
Thanks to technological advancements, the number of people working from home has been rising steadily over the years.
Session Border Controller: On-Prem or Cloud?
If you’re looking to increase efficiency and cut costs, you have to make the most of your IT administrative team.
Downloads
MS Teams | Arts & Culture | Sight & Sound Theatres 2026 Update
Microsoft Copilot, Teams Phone | Marketing Agency | Hiebing
MS Teams | Retail | Footwear Company
MS Teams | Healthcare
MS Teams | Healthcare | Partner Win | Insight
MS Teams | Finance | Sunstream Business Services
PHASE 4
IMPLEMENTATION
Commencing any implementation process necessitates a well-structured plan in collaboration with your hosted provider. The integration of IP voice into your UCaaS solution introduces a distinct technological emphasis. Various complications may arise for organizations during the implementation phase. Initiating a UC implementation without a predefined process in place poses significant risks.
Articles
Exploring Microsoft Teams Coexistence Modes
Microsoft has enabled presence for coexistence modes when those settings are used to specify collaborations for Microsoft Teams and Skype for Business end users.
CallTower’s Managed Partners Network
CallTower has been a Microsoft Gold Partner for years, which allows customers to take advantage of a fully developed Managed Partner Network.
Controlling the Uncontrollable: 3 Ways to Prevent Internet Outages
Internet downtime is causing significant damage to organizations across the country, impacting employee productivity, client communications and other critical functions.
Downloads
Demo Days // AI in CT Recording
Demo Days // CT Text in Microsoft Teams
Demo Days // eSIM for Microsoft Teams Mobile
Demo Days // Enhance Mobility with CT Text
Demo Days // MSFT Teams Contact Center
Demo Days // MS Teams Integrations
PHASE 5
ADOPTION
Numerous companies are actively striving to modify or transform their current communication systems into a unified platform. If you’re considering a shift to a UCaaS system, it’s crucial to adeptly navigate the challenges and opportunities that lie ahead in this transformative UC Buyer journey.
Articles
7 Microsoft Teams Tips: Get the Most Out of Collaboration
Do you know all the Microsoft Teams tips available to upgrade your collaboration experience? You’d be surprised how much you can accomplish when you go beyond the basics with your unfied communication solution.
How UC Network Reliability Can Boost Your User Experience
It is important to know that when it comes to investing in Unified Communications (UC), the user experience will be one of the main determining factors in whether the business fails or succeeds.
Stay Safe: 6 Awesome Network Security Tools
As news of major hacks and data breaches continues to fill the news on a daily basis, firms are looking for new ways to secure their networks.
Downloads
eSIM / Teams Mobile and Webex Go – Exploratory Questions
eSim / Teams Mobile
eSim / Teams Mobile / Empowering Business Mobility
eSim / Teams Mobile / User Guide
eSim / Teams Mobile / Reseller Note
eSim / Teams Mobile and Webex Go
