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UC Buyer’s Journey

a comprehensive strategy

WHAT IS THE UC JOURNEY?

 

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The UC Buyer’s Journey delivers an actionable plan to a daunting challenge.  With the adoption of Unified Communications (UC) continues to accelerate as businesses of all sizes and in all industries recognize the value of bringing together VoIP telephony, instant messaging, video conferencing, mobility, presence, and collaboration capabilities into a seamless business environment.

You are likely to encounter questions surrounding features, deployment options, and how to address the many business decisions that will impact the workforce. Having a comprehensive strategy is a portion of the formula for a successful UC Buyer’s Journey. But sometimes the greatest challenge is taking the first step.

UC JOURNEY PHASES:

PHASE 1

DISCOVERY

PHASE 2

REQUIREMENTS

REQUIREMENTS-icn

PHASE 3

DECISION 

PHASE 4

IMPLEMENTATION 

PHASE 5

ADOPTION 

 

       

PHASE 1

DISCOVERY.

IT and Business leaders should be united and working in a close, collaborative environment during the UC Journey discovery phase. This team will have to navigate a considerable number of complimentary and competing requirements, features, and deployment options to arrive at the ideal UC solution for the users. We have compiled a strategy for navigating the Discovery process.

Learn More

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PHASE 2

REQUIREMENTS.

Unified Communications are transforming the way work gets done. Business owners are diving into the requirements of their organization to determine whether an on-premise or cloud-based solution aligns best with a company’s overall short and long-term goals.

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5 Key Benefits of Video Conferencing Solutions

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Unified Communication Can Improve Work From Home Productivity

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Blooms Today Success Story

PHASE 3

DECISION.

You’ve assessed your options and determined that your business will benefit from implementing a Unified Communications solutions. It’s time to initiate the partner selection process and investigate vendors. The importance of properly vetting vendors is critical. The vendor you choose will become a long-term business partner, adviser and advocate. 

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4 Ways a Stronger Network Can Improve Your Business 

6 Ways for Technology to Assist Remote Work

What UCaaS
Solution Fits Your
Organization Best?

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13 key criteria for UC vendor selection

Microsoft Voice Solutions – eBook

Microsoft Teams Calling Plan Options

GCC High Case Study

Microsoft Teams Buyer’s Guide

Seibels Case Study

Allen Press Case Study

PHASE 4

IMPLEMENTATIONS.

As you begin any implementation process it is essential to have a solid plan with your hosted provider. Adding IP voice to your UCaaS solution has a different technology focus. Organizations can face any number of complications during the implementation process. Embarking in a UC implementation without a process in place is too risky.

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Exploring Microsoft Teams Coexistence Modes 

CallTower’s Managed Partners Network 

Controlling the Uncontrollable: 3 Ways to Prevent Internet Outages 

Ι DOWNLOADS

9 criteria that are vital to a professional UCaaS Implementation

Microsoft Teams Implementation Guide

CT Cloud Voice Implementation Guide

Cisco HCS Implementation Guide

PHASE 5

ADOPTION.

Many companies are already working hard to adapt or convert their existing communication systems to a unified platform. If you are looking to transition to a UCaaS system, you’re going to want to effectively navigate the twists and turns on the road ahead.

Ι ARTICLES

7 Microsoft Teams Tips: Get the Most Out of Collaboration 

How UC Network Reliability Can Boost Your User Experience 

Stay Safe: 6 Awesome Network Security Tools 

3 Crucial Tips for Maximizing Your Video Webinar ROI 

Ι DOWNLOADS

5 Pitfalls of adopting UCaaS you will want to avoid