Navigating a Workplace in the Cloud
a comprehensive journey for the UC buyer
The Cloud Workplace Expedition: Revealing Paths to Cloud Communication Connectivity
Navigating a Workplace in the Cloud: UC Buyer’s Journey provides a practical roadmap to address a substantial challenge. As the adoption of Unified Communications (UC), Contact Center (CC) and Key Integrations continues to gain momentum, businesses of all types and sizes are increasingly realizing the advantages of integrating VoIP telephony, instant messaging, video conferencing, mobility, presence, and collaboration capabilities within a cohesive business framework.
You will likely encounter inquiries regarding functionalities, deployment alternatives, and how to handle the numerous business decisions that will impact your workforce. Having a comprehensive strategy is one aspect of the key to a successful UC Buyer Journey. Yet, at times, the most significant hurdle is taking that initial step. Let’s explore the pathway to enhancing your comprehensive communications strategy.
PHASE 1
DISCOVERY
In the initial discovery phase of the Journey, it’s imperative for IT and business leaders to stand together, fostering a tight-knit, cooperative atmosphere. This collaborative team will need to skillfully navigate a substantial array of complementary and conflicting requirements, features, and deployment possibilities to ultimately pinpoint the perfect UC solution for the end-users. We’ve put together a strategy to guide you through the discovery process.
Articles
The 2 Critical Advantages with a UCaaS System
Unified Communication as a Service (UCaaS) solutions have transformed the capability of companies to connect and communicate in a professional and cost-effective manner.
How Unified Communications can Increase Your ROI
Increasing your return on investment (ROI) is not the easiest task to accomplish, but having the right Unified Communications (UC) strategy to lean on can make it a little easier.
Comparing Business Communication: Cloud, Unified and VoIP
Before the rise of internet communication in the form of Voice over Internet Protocol (VoIP), PBX systems were the height of business communication technology.
Downloads
How CallTower Empowers Educational Institutions through MS Teams and Zoom
Zoom Buyers’ Guide
Zoom Implementation Guide
Zoom Partner Tool Kit
Zoom International Availability Comparison
Amplify Zoom with Zoom Phone
PHASE 2
REQUIREMENTS
Unified Communications are reshaping the landscape of work processes. Entrepreneurs are delving into their organization’s needs to ascertain whether an on-premise or cloud-based solution aligns most effectively with the company’s overarching short and long-term objectives. Explore further to discover more.
Articles
5 Key Benefits of Video Conferencing Solutions
The way we work is changing – with offices around the globe, remote employees and work-from-home policies, it can be increasingly difficult to maintain solid collaboration.
Microsoft 365 and Working from Home
With the proper technology and process strategies, all employees who are working from home can remain safe and healthy without seeing a dip in productivity.
Cloud Communication: The Advantages over Legacy
Should your business communication be an on-premises exchange or a cloud service? While other components of your organization might make a legacy system a better fit for you, cloud communication has the edge in several distinct areas.
Downloads
Outages Causes, Impacts, and Mitigation
What to Expect from Contact Center as a Service in 2025
Revealed: What’s Next for Microsoft Teams?
Microsoft Teams in 2025: Revolutionizing Workplace Collaboration
AI-Driven Communication Platforms: Business Interactions in 2025
Voice Enabling MS Teams with CallTower
PHASE 3
DECISION
You’ve evaluated your choices and concluded that integrating Unified Communications solutions would enhance your business. Now, it’s crucial to begin the partner selection process and thoroughly explore potential vendors. The significance of thoroughly vetting vendors cannot be overstated, as the selected vendor will evolve into a lasting business partner, advisor, and advocate for your organization.
Articles
4 Ways a Stronger Network Can Improve Your Business
Dial-up internet might be dead, but there’s is a good chance your internet connection isn’t as strong, fast, and reliable as it could be. When your business has a stronger network, it improves the productivity of your workplace.
6 Ways for Technology to Assist Remote Work
Thanks to technological advancements, the number of people working from home has been rising steadily over the years.
Session Border Controller: On-Prem or Cloud?
If you’re looking to increase efficiency and cut costs, you have to make the most of your IT administrative team.
Downloads
CT Voice – Blooms Today
Webex – Global Beverage Conglomerate
Webex – City of Del Mar
MS Teams – KPFFs Journey to MS Teams Calling
MS Teams-Sight&Sound Theatres
MS Teams – PING GOLF
PHASE 4
IMPLEMENTATION
Commencing any implementation process necessitates a well-structured plan in collaboration with your hosted provider. The integration of IP voice into your UCaaS solution introduces a distinct technological emphasis. Various complications may arise for organizations during the implementation phase. Initiating a UC implementation without a predefined process in place poses significant risks.
Articles
Exploring Microsoft Teams Coexistence Modes
Microsoft has enabled presence for coexistence modes when those settings are used to specify collaborations for Microsoft Teams and Skype for Business end users.
CallTower’s Managed Partners Network
CallTower has been a Microsoft Gold Partner for years, which allows customers to take advantage of a fully developed Managed Partner Network.
Controlling the Uncontrollable: 3 Ways to Prevent Internet Outages
Internet downtime is causing significant damage to organizations across the country, impacting employee productivity, client communications and other critical functions.
Downloads
CT Analyze Cloud Brochure
Cloud Voice Hub MSFT & Cisco
CT Redundant Voice Services
The CallTower Network
Managed Voice Continuity
CT Network Solutions
PHASE 5
ADOPTION
Numerous companies are actively striving to modify or transform their current communication systems into a unified platform. If you’re considering a shift to a UCaaS system, it’s crucial to adeptly navigate the challenges and opportunities that lie ahead in this transformative UC Buyer journey.
Articles
7 Microsoft Teams Tips: Get the Most Out of Collaboration
Do you know all the Microsoft Teams tips available to upgrade your collaboration experience? You’d be surprised how much you can accomplish when you go beyond the basics with your unfied communication solution.
How UC Network Reliability Can Boost Your User Experience
It is important to know that when it comes to investing in Unified Communications (UC), the user experience will be one of the main determining factors in whether the business fails or succeeds.
Stay Safe: 6 Awesome Network Security Tools
As news of major hacks and data breaches continues to fill the news on a daily basis, firms are looking for new ways to secure their networks.
Downloads
Outages Causes, Impacts, and Mitigation
What to Expect from Contact Center as a Service in 2025
Revealed: What’s Next for Microsoft Teams?
Microsoft Teams in 2025: Revolutionizing Workplace Collaboration
AI-Driven Communication Platforms: Business Interactions in 2025
