The Cloud Workplace Expedition: Revealing Paths to Cloud Communication Connectivity
Navigating a Workplace in the Cloud Buyers Journey provides a practical roadmap to address a substantial challenge. As the adoption of Unified Communications (UC), Contact Center (CC) and Key Integrations continues to gain momentum, businesses of all types and sizes are increasingly realizing the advantages of integrating VoIP telephony, instant messaging, video conferencing, mobility, presence, and collaboration capabilities within a cohesive business framework.
You will likely encounter inquiries regarding functionalities, deployment alternatives, and how to handle the numerous business decisions that will impact your workforce. Having a comprehensive strategy is one aspect of the key to a successful Journey to the Workplace in the Cloud. Yet, at times, the most significant hurdle is taking that initial step. Let’s explore the pathway to enhancing your comprehensive communications strategy.
PHASE 1 | DISCOVERY
In the initial discovery phase of the Journey, it’s imperative for IT and business leaders to stand together, fostering a tight-knit, cooperative atmosphere. This collaborative team will need to skillfully navigate a substantial array of complementary and conflicting requirements, features, and deployment possibilities to ultimately pinpoint the perfect UC solution for the end-users. We’ve put together a strategy to guide you through the discovery process.
PHASE 2 | REQUIREMENTS
Unified Communications are reshaping the landscape of work processes. Entrepreneurs are delving into their organization’s needs to ascertain whether an on-premise or cloud-based solution aligns most effectively with the company’s overarching short and long-term objectives. Explore further to discover more.
PHASE 3 | DECISION
You’ve evaluated your choices and concluded that integrating Unified Communications solutions would enhance your business. Now, it’s crucial to begin the partner selection process and thoroughly explore potential vendors. The significance of thoroughly vetting vendors cannot be overstated, as the selected vendor will evolve into a lasting business partner, advisor, and advocate for your organization.
PHASE 4 | IMPLEMENTATION
Commencing any implementation process necessitates a well-structured plan in collaboration with your hosted provider. The integration of IP voice into your UCaaS solution introduces a distinct technological emphasis. Various complications may arise for organizations during the implementation phase. Initiating a UC implementation without a predefined process in place poses significant risks.
PHASE 5 | ADOPTION
Numerous companies are actively striving to modify or transform their current communication systems into a unified platform. If you’re considering a shift to a UCaaS system, it’s crucial to adeptly navigate the challenges and opportunities that lie ahead in this transformative journey.