Client Success Escalation Paths.
CallTower’s Client Success Team Service Level Agreement*
- Customer voicemails left in a voicemail queue will be returned within one business day.
- Customer urgent emails or perceived urgent emails are to be responded to in less than four business hours.
- Customer emails are responded to within one business day (even if acknowledgment of message received with timing for a follow up response).
*CallTower Client Success Team will manage cases and responses in accordance with the above SLAs unless an alternative agreement is requested by the customer.
Customers are encouraged to escalate any issue they believe is not being handled appropriately to CallTower’s Client Success Team. Below is the CallTower Client Success Team escalation path.
Assigned Client Success Managers:
If you are unsure of who your assigned Client Success Professional, please call our toll-free number at 800-347-5444opens phone dialer, option 3.