Client Success Communication Paths.

CallTower’s Client Success Team Service Level Agreement*

• Customer voicemails left in a voicemail queue will be returned within one business day.
• Customer urgent emails or perceived urgent emails are to be responded to in less than four business hours.
• Customer emails are responded to within one business day (even if acknowledgment of message received with timing for a follow up response).

*CallTower Client Success Team will manage cases and responses in accordance with the above SLAs unless an alternative agreement is requested by the customer.

Customers are encouraged to escalate any issue they believe is not being handled appropriately
to CallTower’s Client Success Team.  Below is the CallTower Client Success Team Communication path.

Assigned Client Success Managers:

If you are unsure of who your assigned Client Success Professional,
please call our toll-free number at 800-347-5444, option 3.

Austin Brenk, Client Success Associate
abrenk@calltower.com
Office: 801-934-3729

Caston Dastrup, Client Success Associate
cdastrup@calltower.com
Office: 385-297-0240

Mike Phung, Client Success Associate
mphung@calltower.com
Office: 309-423-3982

Alex Thompson, Client Success Specialist
athompson@calltower.com
Office: 843-628-4806

Erick Hebel, Client Success Specialist
ehebel@calltower.com
Office: 801-208-8346

Sheila Lee, Client Success Manager
slee@calltower.com
Office: 801-305-4430

Tori Bodish, Client Success Manager
vbodish@calltower.com
Office: 217-216-3579

Ann Taylor Stanley, Senior Client Success Manager
astanley@calltower.com
Office: 843-628-5401

Karina Amyot, Senior Client Success Manager
kamyot@calltower.com
Office: 585-563-1315

William Dearing, Senior Client Success Manager
wdearing@calltower.com
Office: 901-554-5845

CEO CallTower – Bret England  

Office: (415) 869-8922
Mobile: (408) 893-9070
Email: bengland@calltower.com