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Client Success Communication Paths

CallTower’s Client Success Team Service Level Agreement*

  • Customer voicemails left in a voicemail queue will be returned within one business day.
  • Customer urgent emails or perceived urgent emails are to be responded to in less than four business hours.
  • Customer emails are responded to within one business day (even if acknowledgment of message received with timing for a follow up response).

*CallTower Client Success Team will manage cases and responses in accordance with the above SLAs unless an alternative agreement is requested by the customer.

Level 1

Phone: 800-347-5444 option 3

A ticket will be automatically created, and a ticket number will be provided to
the sender and all communication will be linked to the ticket.

Level 2

Customers are encouraged to escalate any issue they believe is not being handled appropriately
to CallTower’s Client Success Team.  Below is the CallTower Client Success Team Communication path.

Assigned Client Success Managers:

If you are unsure of who your assigned Client Success Professional,
please call our toll-free number at 800-347-5444, option 3.

Johnson Nguyen, Client Success Associate
Office: 385-337-4939

Caston Dastrup, Client Success Associate
Office: 385-297-0240

Bonn Moreno, Client Success Associate
Office: 862-357-2845

Austin Brenk, Client Success Specialists

Mike Phung, Client Success Specialists
Office: 309-423-3982

Erick Hebel, Client Success Specialist
Office: 801-208-8346

Sheila Lee, Client Success Manager
Office: 801-305-4430

Tori Bodish, Client Success Manager
Office: 217-216-3579

Ann Taylor Stanley, Senior Client Success Manager
Office: 843-628-5401

Karina Amyot, Senior Client Success Manager
Office: 585-563-1315

William Dearing, Senior Client Success Manager
Office: 901-554-5845

Level 3

Melinda Hicks, Senior Manager, Client Success Team
Office: 801-702-4244
Mobile: 801-879-8223

Level 4

CEO CallTower – Bret England  

Office: (415) 869-8922
Mobile: (408) 893-9070