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Cisco Collaboration Solutions. 

CallTower’s Cisco solutions deliver the ultimate collaboration and unified communications that empower a secure and seamless user experience.

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ENTERPRISE QUALITY – FEATURE RICH

As organizations become more complex their employees need smarter, and better ways to collaborate. This experience should connect people, information and their teams. Cisco UC offers this experience – and it is the most secure IP telephone system available. CallTower’s Cisco solutions provide the ultimate unified communications capability for all businesses, no matter how small or large. It delivers a seamless user experience with high-quality, scalable web and video capabilities. CallTower’s Cisco offerings are easy–to–use business communication technology tools that support mobility, messaging, conferencing and presence management.

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To replace our current system would have been $300,000 CapEx, plus we were spending $25,000 monthly on calling plans. With CallTower, we invested $15,000 on our monthly recurring license model.

Richard Wilhite
System Administrator Supervisor, Allen Press

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WEBEX CALLING –

The app is designed for continuous team collaboration with video meetings, group messaging, file sharing and white boarding. Teams can get the full experience and external guests like partners, customers and experts can be added for collaboration.

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WEBEX DEDICATED INSTANCE –

CallTower’s global Dedicated Instance (DI) for Cisco Webex Calling is not a standalone offer but an extension of Webex Calling. DI takes advantage of Webex services to deliver an enhanced experience to customers who need to support older Cisco endpoints, local survivability solutions, or preserve integrations part of critical business workflows. DI supports the same worldwide enterprise-grade, feature-rich calling capabilities for customers who want to preserve their UCM experience. 

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CISCO UCM

Cisco UC provides comprehensive collaboration-as-a-service. The basic capabilities and benefits of this robust offering include corporate telephony, unified communications, conferencing, contact center and the following Key Enhanced Features: 

Visual Voicemail: Visually review messages on phones with supported displays, allowing users to select which messages to open

Dial Plan Enhancements: Enables 10-digit dialing, placing a call directly from Missed Calls and Received Calls without edits

Cisco Unity Connection: For Auto Attendants and Voicemail

Improved Fraud: Admins can block calls to certain territories on a country-by-country basis

Unity Voicemail: Easier CallTower Connect provisioning and scheduling, plus scheduled Call Routing

Busy Lamp: Combining speed dial and line presence, see which lines on your system are free

Custom Phone Wallpaper

Enhanced Dial Plan Flexibility: Choose which dial-out number to use, or no number at all

WEBEX CONTACT CENTER –

Cisco is a global leader in contact centers, delivering the most complete contact center portfolio. Webex Contact Center is an omnichannel contact center-as-a-service (CCaaS) for any size contact center that delivers enriched customer journeys, all powered by the cloud and data intelligence, driving faster and more personalized customer experiences.

Built on the open and flexible Webex Platform for Contact Center, our portfolio integrates advanced cloud services such as AI capabilities, enterprise-grade cloud calling, data analytics, workforce optimization, CRM and experience management applications.

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Webex Go with CallTower

Now you can place Webex calls and get the same familiar experience that you enjoy on your cell phone.

Webex Go makes it easy to extend the enterprise collaboration experience to your personal mobile phone and other devices. It lets you make and receive calls and take advantage of enterprise-grade calling features, like compliant call recording without a separate app—all while keeping your personal phone number separate from your business number. There’s no need to use your own data plan for your business calls. Because calls are routed over a mobile network, you’ll get much higher media quality compared to calls made via a separate app on your device. Built for today’s increasingly mobile, bring your own device (BYOD) world, Webex Go reduces the burden on IT by essentially making personal mobile devices secure endpoints on your business phone system. It provides centralized, enterprise-level control and management via Control Hub, and lets IT admins apply business compliance policies, and view analytics for business calls made with personal mobile devices.

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Benefits

One-device communication

There’s no need to carry two mobile phones to separate your business and personal contacts and communications

Empower IT

Provide flexibility and mobility to employees while centralizing management and control through a single pane of glass

Familiar phone features

Enjoy a native calling experience on your mobile phone, wherever

Enable your complete mobile business

Keep your business identity front and center on communications, protect personal privacy, and extend business features to mobile calls

Simplify compliance

Enable and apply compliance policies to mobile calls made with the business line on personal mobile device

Supports BYOD

Use your personal phone for business calls at no charge, and free IT from the need to issue corporate mobile phones

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CT CLOUD RECORDING

UC Compliance

More and more, enterprises are adopting Unified Communications (UC) platforms as they evolve toward a more distributed workforce. And CallTower is facilitating this shift by ensuring that the requirements of compliance are met along the way

Enterprise Call Recording

From the largest global financial services firms to SME startups, CallTower protects and supports the world’s businesses with robust and universal enterprise call recording solutions.

Our award-winning CT Coud Recording platform was the very first cloud-native solution, revolutionizing enterprise call recording forever. Cloud-based recording allowed companies to decentralize operations, allowing multiple locations and remote staff to work securely and under the protection of industry-leading compliance at all times.

Connect

A revolutionary tool enabling users to easily personalize and control their CallTower services

CallTower enables our Customers to manage rapidly changing technologies through Connect – a user-friendly portal, created and developed in-house. This proprietary system ensures our customers can administer services without expertise in any one technology or hiring outside consultants to manage their UC solutions.

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