Five9 Contact Center.

Blended Cloud Contact Center

 

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Five9 Contact Center

 

ALL THE FEATURES, NONE OF THE HASSLES

Five9 Named Gartner’s Magic Quadrant for CCaaS Leader for 5 Years in a Row! Five9 cloud contact center solution provides the benefits of feature-rich, on-premise systems with none of the hassles. Five9 enables your people with the tools they need to make powerful customer connections while delivering the results your business requires.

With the Five9 contact center, you receive all the features and benefits you’ve come to expect from on-premise contact center infrastructure systems, with none of the complexity and long deployment times. And unlike many other cloud contact center infrastructure vendors, the Five9 VCC suite is built entirely from the ground up for the cloud.

VIRTUAL INBOUND CLOUD CONTACT CENTER

Business moves fast. So should your contact center. With the simplicity of the Five9 Virtual Inbound Cloud Contact Center (VCC), you can configure your contact center in as little as one hour. Five9 is the market leader in customer implementations with the experience you need to help transform your brittle premise infrastructure into an agile contact center with the ability to scale whenever you need it.

PREDICTIVE DIALER

The Five9 Predictive Dialer automates outbound dialing and triples the amount of time your agents spend talk-ing to real prospects and customers, instead of dialing numbers.

Use the Five9 Predictive Dialer when you have a large number of leads you need to contact quickly. It runs through your call lists across multiple campaigns, detects voice mail, fax machines, and busy signals. It also avoids “Do Not Call” numbers and automatically adjusts the dialing pace according to predicted agent availability.

SKYPE FOR BUSINESS INTEGRATION

The Five9 and Microsoft Skype for Business integration empowers agents to leverage:

Company-wide presence (providing contact availability and channel preference)

Global address book integration/synchronization and contact groups

Click to Call and Click to Chat collaboration

Telephony integration for Five9 agents and Microsoft

Skype for Business users to place calls to each other without carrier fees

Authentication via Windows domain credentials passed to UC adapter

AGENT DESKTOP PLUS 

Boost agent productivity, reduce training costs, and see customer satisfaction scores skyrocket.

ADVANCED INTEGRATIONS

Five9 is the market leader in cloud computing for contact centers, with more than 300 cloud-based integrations seamlessly incorporated into our Virtual Contact Center (VCC) platform.

With this open platform in the cloud, your enterprise has a complete migration path for your contact center. You can take advantage of all the robust functionality you expect from a full-featured, sophisticated contact center plus have built-in integration capabilities for the in-house applications you need.

Integration capabilities include:

  • Cloud API’s
  • Web Connectors
  • CRM Integration
    • Salesforce.com
    • NetSuite
    • Oracle/RightNow
    • Microsoft Dynamics
    • Velocify