CALLTOWER’S MICROSOFT TEAMS CALLING PLANS
CallTower has been voice enabling Microsoft solutions for years. As a Microsoft Gold and Solution Partner providing cloud voice solutions, our monitoring and management services ensure the highest quality user experience. Globally, CallTower is one of few organizations certified to provide voice with Microsoft Teams.
CALLTOWER’S MICROSOFT TEAMS DIRECT ROUTING
CallTower delivers an integrated Office 365. Microsoft Teams experience with global calling plans empowered by a world-class client services team, ensuring a personalized implementation, adoption, training and support strategy.
CallTower has been voice enabling Microsoft solutions for years. As a Microsoft Gold Partner providing cloud voice solutions, our monitoring and management services ensure the highest quality user experience. Globally, CallTower is one. of few organizations certified to provide voice with Microsoft Teams.
ENABLING TEAMS AS A PRIMARY PHONE SYSTEM
Operator Connect allows Microsoft Teams administrators to open the “Operators” tab in the Teams admin center to connect calling services, acquire phone numbers, and assign users. Operators, such as CallTower, will provide technical support and manage the voice network and infrastructure. Operators can also enable PSTN voice services in regions currently unavailable through Microsoft Calling Plans. Implementation of voice services can be online in a matter of hours.
AN INTEGRATED GCC HIGH MICROSOFT TEAMS EXPERIENCE
CallTower enables cloud-based Microsoft Teams Direct Routing voice capabilities within MSFT 365 GCC High. CallTower’s voice-optimized network provides the service, manages the network upgrades and integrates the technology and applications with around the clock monitoring by our Network Operations Centers. By offering redundant connections through leading providers, CallTower can connect to almost any place at any time. CallTower also provides dedicated lines and global Session Initiated Protocol (SIP) Trunking all with 24x7x365 monitored services to ensure maximum uptime and available dynamic application failover.
INTEGRATIONS & ADD-ONS
ATTENDANT CONSOLE FOR TEAMS
A powerful and highly intuitive telephone operator console solution that provides a range of intelligent reception features that enable fast and spotless call handling and distribution.
VOICE REDUNDANCY SOLUTIONS
CallTower’s Voice Redundancy Solutions keep business up and running. Outages and downtime cost organizations time and money. CallTower believes their customers deserve multiple paths to ensure 100% voice uptime. CallTower’s expanded offering includes a wide range of global voice networks to offer carrier diverse redundancy and peace of mind.
CallTower’s One Click Failover solution forwards phone numbers during the possibility of a Microsoft Teams interruption of service. This allows customers to still receive critical or valuable inbound calls until connectivity is restored individual and contact center users as well as automated attendants. When this option is enabled, all predetermined programmed Teams numbers from that organization will forward to the user-specified alternative device/application. When the connection is restored, within seconds a customer can simply uncheck forwarding, press save, and all forwarding will be removed.
CT CLOUD RECORDING
More and more, enterprises are adopting Unified Communications (UC) platforms as they evolve toward a more distributed workforce. And CallTower is facilitating this shift by ensuring that the requirements of compliance are met along the way
Enterprise Call Recording
From the largest global financial services firms to SME startups, CallTower protects and supports the world’s businesses with robust and universal enterprise call recording solutions.
Our award-winning CT Coud Recording platform was the very first cloud-native solution, revolutionizing enterprise call recording forever. Cloud-based recording allowed companies to decentralize operations, allowing multiple locations and remote staff to work securely and under the protection of industry-leading compliance at all times.
CallTower Connect simplifies the set-up and management of CallTower services like Microsoft Teams – facilitated within one easy to use online or mobile app. The provisioning application is launched by an end-user or company administrator to add or manage CallTower hosted services. The workload of administrators decreases as users gain access to a simplified panel where changes to Microsoft Teams can be made without a call to support.