UCaaS Solutions
Maximize your unified communications with our voice, contact center productivity, and network support
Microsoft Solutions
All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing
Key Integrations
Connect with anyone, anywhere, inside or outside your organization, from a single, dedicated geographic number
CX / CCaaS
Empower meaningful customer connections and drive real outcomes with our Customer Experience (CX) and Contact Center solutions.
CallTower Connect
A Revolutionary tool enabling users to easily personalize and control their CallTower Services
Solutions Center
Discover a comprehensive Solutions Center hub with resources, documentation, and expert guidance for all your business communication needs.
24/7/365 Support
Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
Updates & Notifications
Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
Network Status
Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
Support Escalation Path
Technical support escalation for critical issues
Implementation Escalation Path
Project implementation and deployment issues
Sales Escalation Path
Sales inquiries and contract negotiations
Billing Escalation Path
Billing disputes and account management
Client Success Escalation Path
Strategic account growth and optimization
Company & Learning
About Us
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
CallTower Training
Comprehensive resources and guidance to enhance your proficiency in utilizing our communication solutions.
Webinars
Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Support & Billing
FAQs
Browse the FAQ webpage for quick answers to common questions about our products and services.
Bill Center
Explore for a streamlined experience managing and understanding your invoices and billing information.
CallTower, Inc. Terms of Use
Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.
Service & Compliance
Services Level Agreement
Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
Customer Proprietary Network
Explore the Customer Proprietary Network webpage for secure and customized communication solutions.
Billing questions, payments, disputes
Find essential information about billing inquiries, payment terms, and dispute resolution for your account.
Partner Program
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner Portal
At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Agency Program
Discover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.
MSP Program
CallTower's MSP Partner Program empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.
Dynamic E-911
Empowering Emergency Calling: The Power of Dynamic e-911 for Teams Users’ Location Detection
Dynamic e-911 provides the ability to dynamically detect a Teams user’s location for emergency calling. Today, e-911 is available for users in admin configured locations on enterprise networks only.
With more and more Teams users working remotely, automatically obtaining the location in these scenarios is important to ensure timely emergency response.
If users consent and their admin enables it, Teams e-911 can now dynamically lookup the location users from non-admin configured locations such as their home.
Dynamic emergency calling for non-admin defined locations will be off by default.
Admins must enable the External location Lookup Mode attribute in the Teams Emergency Calling policy, users must consent to location detection and users must be enterprise voice and emergency calling enabled.
Additional Information
Admin or auto-detected dynamic addresses on Calls App depending on users’ current location
The ability to edit and save non-admin defined dynamic addresses.
Users will not be able to edit admin defined location.
Users will be prompted to add emergency addresses if it is not autodetected.
Users can continue to manually add dynamic emergency addresses even if location auto-detection consent has been turned-off.
If you desire to utilize Teams e-911, it needs to be enabled for all targeted enterprise voice users by appropriately configuring the Teams Emergency Calling Policy and External Lookup Mode.
Users should also be instructed to consent to sharing their location to Teams as well as ensure their location is accurate by acknowledging and/or editing and then saving it.
The new feature is rolling out on Teams desktop, web and mobile. It will unfortunately only be available in USA.
