Maximize your unified communications with our voice, contact center, productivity tools, and network support.
CallTower’s Cloud Contact Centers Make it Easy to Make Powerful Connections and Deliver Results.
Connect with anyone, anywhere, inside or outside your organization, from a single, dedicated geographic number.
A revolutionary tool enabling users to easily personalize and control their CallTower services
Discover a comprehensive Solutions Center, offering a hub of resources and information to address your needs and challenges effectively.
SupportWe have a dedicated 24x7x365 customer service team that is trained to help you
Network StatusView the Network Status for live updates on system performance and service status.
Updates & NotificationsReceive timely CallTower solution updates, latest information and alerts to stay informed about important changes and announcements.
Billing Escalation PathCheck out the Billing Escalation Path for swift resolution and guidance on addressing billing-related inquiries effectively.
Client Support PlanExplore the Client Support Plan for a detailed overview of our services, ensuring tailored assistance and enhanced support for your unique needs.
Client Success Escalation PathsAccess the client success escalation path, providing a strategic guide to promptly address and enhance your overall client experience.
Implementation Escalation PathExplore the implementation escalation path for a structured guide to efficiently address and resolve issues during the implementation process.
Support Escalation PathExplore the technical support escalation path to efficiently navigate and resolve issues with step-by-step guidance.
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
Bill CenterExplore for a streamlined experience managing and understanding your invoices and billing information
Billing questions, payments, disputesFind essential information about billing inquiries, payment terms, and dispute resolution for your account.
CallTower TrainingComprehensive resources and guidance to enhance your proficiency in utilizing our communication solutions.
CallTower, Inc. Terms of UseDiscover a comprehensive Solutions Center, offering a hub of resources and information to address your needs and challenges effectively.
Website Privacy PolicyReview the information on how we safeguard your personal data, ensuring transparency in our services.
WebinarsVisit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Services Level Agreements (SLA)Comprehensive details on CallTower’s Customer SLA, including scheduled maintenance windows for solution updates.
California Consumer Privacy ActCheck out how we comply with CCPA regulations, prioritizing the protection of consumer privacy.
FAQBrowse the FAQ webpage for quick answers to common questions about our products and services.
Customer Proprietary NetworkExplore the Customer Proprietary Network webpage for secure and customized communication solutions.
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner PortalAt CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Rebiller ProgramGTx is CallTower’s revolutionary rebiller service and portal, created for MSPs, System Integrators, Resellers, Distributors, and VARs, to radically empower Operator Connect for Microsoft Teams transactions and offerings – complete with 24/7/365 support and dedicated expertise.
Maximize your unified communications with our voice, contact center, productivity tools, and network support.
CallTower’s Cloud Contact Centers Make it Easy to Make Powerful Connections and Deliver Results.
Connect with anyone, anywhere, inside or outside your organization, from a single, dedicated geographic number.
A revolutionary tool enabling users to easily personalize and control their CallTower services
We have a dedicated 24x7x365 customer service team that is trained to help you
Client Success Escalation PathAccess the client success escalation path, providing a strategic guide to promptly address and enhance your overall client experience.
ImplementationsExplore the Implementations for a detailed guide to efficiently deploy and optimize our solutions.
Support Escalation PathExplore the technical support escalation path to efficiently navigate and resolve issues with step-by-step guidance.
Billing Escalation PathCheck out the Billing Escalation Path for swift resolution and guidance on addressing billing-related inquiries effectively.
Network StatusView the Network Status for live updates on system performance and service status.
Sales Escalation PathNavigate the sales escalation path to expedite issue resolution and receive tailored support for your sales-related inquiries.
Solutions CenterDiscover a comprehensive Solutions Center, offering a hub of resources and information to address your needs and challenges effectively.
Updates & NotificationsReceive timely CallTower solution updates, latest information and alerts to stay informed about important changes and announcements.
Implementation Escalation PathExplore the implementation escalation path for a structured guide to efficiently address and resolve issues during the implementation process.
Client Support PlanExplore the Client Support Plan for a detailed overview of our services, ensuring tailored assistance and enhanced support for your unique needs.
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
Bill CenterExplore for a streamlined experience managing and understanding your invoices and billing information
Billing questions, payments, disputesFind essential information about billing inquiries, payment terms, and dispute resolution for your account.
CallTower TrainingComprehensive resources and guidance to enhance your proficiency in utilizing our communication solutions.
CallTower, Inc. Terms of UseDiscover a comprehensive Solutions Center, offering a hub of resources and information to address your needs and challenges effectively.
Website Privacy PolicyReview the information on how we safeguard your personal data, ensuring transparency in our services.
WebinarsVisit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Services Level Agreements (SLA)Comprehensive details on CallTower’s Customer SLA, including scheduled maintenance windows for solution updates.
California Consumer Privacy ActCheck out how we comply with CCPA regulations, prioritizing the protection of consumer privacy.
FAQBrowse the FAQ webpage for quick answers to common questions about our products and services.
Customer Proprietary NetworkExplore the Customer Proprietary Network webpage for secure and customized communication solutions.
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner PortalAt CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Rebiller ProgramCallTower is committed to maintaining the privacy of its customers. We are obliged to provide protection to certain information about how you use your solutions. However, that information can help us customize and improve the solutions we offer you.
Protections
We have a duty, under federal law, to protect the confidentiality of certain types of services, including (1) information about the quantity, technical configuration, type, destination, location, and amount of your use of services, and (2) information contained on your telephone bill concerning the services you receive when matched to your name, address, and telephone number (“Customer Proprietary Network Information,” or “CPNI”). Examples of CPNI include information typically available from telephone-related details on your monthly bill, technical information, type of service, current telephone charges, long-distance, and local service billing records, directory assistance charges, usage data and calling patterns.
CPNI does not include things like customer name, address, or telephone number; aggregate information or data that is not specific to a single customer; customer premises equipment; and Internet access services.
We may not use this CPNI to market products and services to you other than for services you currently purchase if you don’t approve.
Opt-out Right
We have the ability to use the CPNI on file to provide you with information about our or our business partners’ communications-related products and services or special promotions unless you opt-out. YOU MAY DENY OR WITHDRAW OUR RIGHT TO USE YOUR CPNI FOR MARKETING PURPOSES AT ANY TIME BY EMAILING TO marketing@calltower.com. Denying or restricting approval for us to use your CPNI for marketing purposes (also known as “opting-out”) will not affect any of our services to which you subscribe. Any denial or restriction of approval remains valid until you affirmatively revoke or limit such denial or restricted approval.
Customer Authentication
Federal privacy rules require us to authenticate the identity of its customers prior to disclosing or discussing CPNI. Customers calling our customer service center can discuss their services and billings with our representative once that representative has verified the caller’s identity. There are four methods by which we will conduct customer authentication:
In the event the customer fails to remember their password and/or PIN, we will send the password and/or PIN to the Customer’s email address of record in order to authenticate the customer.
Notifications of Certain Account Changes
We notify customers whenever certain account changes occur. For example, whenever an online account is created or changed, or a password or other form of authentication (such as a “secret question and answer”) is created or changed, we will notify the account holder. Additionally, after an account has been established, when a customer’s address (whether postal or email) changes or is added to an account, we will send a notification. These notifications may be sent to a postal or email address, or by telephone, voicemail or text message.
Disclosure of CPNI
We may disclose CPNI in the following circumstances:
Protecting CPNI
We use numerous methods to protect your CPNI. This includes software enhancements that identify whether a customer has approved use of its CPNI. Further, all our employees are trained on how CPNI is to be protected and when it may or may not be disclosed. All marketing campaigns are reviewed by our Chief Revenue Officer to ensure that all such campaigns comply with applicable CPNI rules. We maintain records of our own and our business partners’ sales and marketing campaigns that utilize Customer CPNI.
Breach of CPNI Privacy
In the event, we experience a privacy breach and CPNI is disclosed to unauthorized persons, in certain circumstances federal rules require us to report such breaches to law enforcement and/or regulatory authorities. We will inform our customers of a CPNI breach as and when required under applicable rules. Additionally, we maintain records of any discovered breaches in accordance with federal rules and will retain these records for not less than two (2) years.
Changes to Our Privacy Policy
It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you by email to the primary email address specified in your account and/or through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.
Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us at:
The Privacy Office
10701 River Front Parkway, 4th Floor
South Jordan, UT 84095
To register a complaint or concern, please contact privacy@calltower.com.