Billing Escalation Path.


For additional information regarding billing, please contact

By sending an email to, the team at CallTower will be able to better serve your billing issue by capturing the detail of your request, providing you with a case number for tracking, allowing us to provide a reasonable timetable for issue resolution and giving you an immediate response.

Our team is tasked with responding with an update on your issue every 48 hours. If you do not receive a timely response, we ask you to escalate to: 

Level 1

Billing Manager at CallTower – James Cairns

Direct: (385) 295-1159
Mobile: (609) 373-5123

Level 2

CFO at CallTower – Shawn Hansen

Direct: (385) 259-6210
Mobile: (801) 678-1050

Level 3

CEO at CallTower – Bret England  

Office: (415) 869-8922
Mobile: (408) 893-9070