Solgari Contact Center for Microsoft Teams.
Enabling every employee to be a customer champion.
Microsoft Teams has emerged as one of the most innovative communication and collaboration platforms available, providing users with a seamless experience across all devices.
With CallTower’s integration with Solgari, we can deliver Microsoft Teams in-application contact center and communication capabilities.
Solgari significantly improves both customer experience and employee experience, delivering AI-powered customer engagement functionality within the Microsoft Teams App
Why Solgari Contact Center for CallTower’s MS Teams?
Offer customers all MS Teams channels
Single data view (within MS Teams app) of all conversations
Transform first-contact resolution
Frictionless buying experience
Connect & Go
Solgari Contact Center Rapid Cloud Delivery
Rapid Stand Up – Fast Speed to Value – Days!
Future Proofed to Flex Volumes and Activities
Full Contact Center Function Out of the Box – No Project Needed!
Solgari Contact Center Solution Integrated into the MS Teams App
Deep CRM integration