DATA SECURITY, PRIVACY, AND COMPLIANCE
As developers discover new ways to solve our day-to-day problems, cybercriminals are also on the lookout to take advantage of any weak point in corporate networks or systems. Dealing with a single integrated platform helps you have the same security protocols across all services and even fulfill regulatory compliance.
EFFICIENT AND COST-EFFECTIVENESS
More than often, scattered solutions mean more time and cost in configurations, provisioning, and integration to ensure every system user is on board. That is, without including the risk of errors and downtime. UCaaS+CCaaS in one single place completely negates this problem.
We’ve talked about the pain customers experience retelling stories and communication silos, especially between workers using CCaaS and UCaaS. xCaaS ensures the same context, information, and interaction experience between one agent and another or between contact centers and other employees.
IMPROVED ANALYTICS, BETTER MARKETING
Integrating customer experience and your employee experience can help you acquire valuable insights by leveraging data obtained from interactions. This can significantly help you improve and market your products and/or services. Having a single vendor and platform means your AI algorithms can better learn and correlate patterns in data to give you an edge in the market.
Possible Combination Graphic Tables:
Section 1: CallTower’s Microsoft Teams Direct Routing
Section 2: Microsoft Teams Direct Routing for GCC high
Read Article CALLTOWER'S DIRECT ROUTING GIVES VOICE TO MICROSOFT TEAMS
For all its popularity, Teams still only provides a part of the picture for how organizations get work done since it lacks a voice component. This is where Microsoft’s Gold Partners like CallTower are able to offer Direct Routing, filling in Teams’ capabilities gaps.
LEVERAGE EXISTING CONTRACTS OR FIND A NEW OPERATOR
You keep your preferred operator and contracts or choose a new one from a selection of participating operators to meet your business needs.
FASTER, EASIER DEPLOYMENTYou can quickly connect to your operator and assign phone numbers to users -– all from the Teams Admin Center.
ENHANCED SUPPORT AND RELIABILITYOperators provide technical support and shared service level agreements to improve support service, while direct peering powered by Azure creates a one-to-one network connection for enhanced reliability.
OPERATOR-MANAGED INFRASTRUCTUREYour operator manages the PSTN calling services and Session Border Controllers (SBCs), allowing you to save on hardware purchase and management.
PROJECT MANAGEMENT APPS
Microsoft Office 365, GoogleCloud, Box, and Smartsheet. Increase work efficiency in managing projects and tasks with project management tools like Jira, Asana, and Trello
INCIDENT MANAGEMENT SYSTEMSMinimize the impact to normal operations and manage service issues by creating and updating workflows in ServiceNow and Zendesk.
DEVELOPER TOOLSMake your development cycles faster and easier with repository management, code reviews, and issue tracking with GitHub, Jenkins, Azure, and Jira.
SECURITYKeep sensitive information safe with integrations to leading data loss prevention (DLP) and cloud access security broker (CASB) security and identity management solutions like Cisco Cloudlock, Symantec, Duo, and more
SALES, MARKETING AND SOCIALMake the most of your team collaboration by making updates to Salesforce and receiving notifications from Marketo, Eventbrite, SurveyMonkey, and Local Measure
Five9 cloud contact center solution provides the benefits of feature-rich, on-premise systems with none of the hassles. Five9 enables your people with the tools they need to make powerful customer connections while delivering the results your business requires. With the Five9 contact center, you receive all the features and benefits you’ve come to expect from on-premise contact center infrastructure systems, with none of the complexity and long deployment times. And unlike many other cloud contact center infrastructure vendors, the Five9 VCC suite is built entirely from the ground up for the cloud.
VIRTUAL INBOUND CLOUD CONTACT CENTERBusiness moves fast. So should your contact center. With the simplicity of the Five9 Virtual Inbound Cloud Contact Center (VCC), you can configure your contact center in as little as one hour. Five9 is the market leader in customer implementations with the experience you need to help transform your brittle premise infrastructure into an agile contact center with the ability to scale whenever you need it.
MICROSOFT TEAMS INTEGRATION:The Five9 and Microsoft Teams empowers agents to leverage:
- Company-wide presence (providing contact availability and channel preference)
- Global address book integration/synchronization and contact groups
- Click to Call and Click to Chat collaboration
- Telephony integration for Five9 agents and Microsoft
- Microsoft Teams users to place calls to each other without carrier fees
- Authentication via Windows domain credentials passed to UC adapter
PREDICTIVE DIALERThe Five9 Predictive Dialer automates outbound dialing and triples the amount of time your agents spend talk-ing to real prospects and customers, instead of dialing numbers. Use the Five9 Predictive Dialer when you have a large number of leads you need to contact quickly. It runs through your call lists across multiple campaigns, detects voice mail, fax machines, and busy signals. It also avoids “Do Not Call” numbers and automatically adjusts the dialing pace according to predicted agent availability.
Five9 Integration with Teams
Increase first contact resolution and improve customer experience
Increase first contact resolution and improve customer experience
Agent-Expert Consultation Features:
Agents can view a consolidated directory with Teams subject matter experts
Fully featured, Powerful and Complete End-to-end Cloud Contact Center
SUPERIOR CUSTOMER CARECT Cloud Contact Center empowers customers with a full-featured, powerful and complete end-to-end cloud contact center solution. Customers can expect their calls to be answered quickly and their issues to be resolved promptly. Whether your contact center has a few or even hundreds of agents, meeting this demand requires specialized software.
INCREASE PRODUCTIVITY AND REDUCE COSTSThe CT Cloud Contact Center solution is designed to improve contact center operations by reducing IT reliance, streamlining workflow processes, simplifying training, and affecting better decisions through robust analytics.
FRESH, DYNAMIC AND USER FRIENDLYContact Center solution can be complex, optimizing them shouldn’t be. With CT Cloud Contact Center’s user-friendly interface and graphical dashboards, enabling your staff to achieve your customer contact goals is easier, more accessible, and more enjoyable than ever before.
Online Provisioning in
CT Cloud Center
CT Cloud Meeting
CT Cloud Boost
CT Cloud Analyze
Full Turn-key solution
One support call
Fully managed handsets, headsets and conference rooms
SECURITY, STABILITY & SCALABILITY
Benefits of OPEX & CAPEX
One platform to monitor
End-to-end private cloud environment
No finger pointing between soluution providers
One project team for design/changes
Faster deployment times
Easy-to-use solution management too
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