maximise your unified communications with our voice, contact centre, productivity tools, and network support.
CallTower’s Cloud Contact centres Make it Easy to Make Powerful connexions and Deliver Results.
Connect with anyone, anywhere, inside or outside your organisation, from a single, dedicated geographic number.
A revolutionary tool enabling users to easily personalise and control their CallTower services
Discover a comprehensive Solutions centre, offering a hub of resources and information to address your needs and challenges effectively.
SupportWe have a dedicated 24x7x365 customer service team that is trained to help you
Network StatusView the Network Status for live updates on system performance and service status.
Updates & NotificationsReceive timely CallTower solution updates, latest information and alerts to stay informed about important changes and announcements.
Billing Escalation Pathcheque out the Billing Escalation Path for swift resolution and guidance on addressing billing-related inquiries effectively.
Client Support PlanExplore the Client Support Plan for a detailed overview of our services, ensuring tailored assistance and enhanced support for your unique needs.
Client Success Escalation PathsAccess the client success escalation path, providing a strategic guide to promptly address and enhance your overall client experience.
Implementation Escalation PathExplore the implementation escalation path for a structured guide to efficiently address and resolve issues during the implementation process.
Support Escalation PathExplore the technical support escalation path to efficiently navigate and resolve issues with step-by-step guidance.
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
Bill centreExplore for a streamlined experience managing and understanding your invoices and billing information
Billing questions, payments, disputesFind essential information about billing inquiries, payment terms, and dispute resolution for your account.
CallTower TrainingComprehensive resources and guidance to enhance your proficiency in utilising our communication solutions.
CallTower, Inc. Terms of UseDiscover a comprehensive Solutions centre, offering a hub of resources and information to address your needs and challenges effectively.
Website Privacy PolicyReview the information on how we safeguard your personal data, ensuring transparency in our services.
WebinarsVisit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Services Level Agreements (SLA)Comprehensive details on CallTower’s Customer SLA, including scheduled maintenance windows for solution updates.
California Consumer Privacy ActCheck out how we comply with CCPA regulations, prioritising the protection of consumer privacy.
FAQBrowse the FAQ webpage for quick answers to common questions about our products and services.
Customer Proprietary NetworkExplore the Customer Proprietary Network webpage for secure and customised communication solutions.
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner PortalAt CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Rebiller ProgramGTx is CallTower’s revolutionary rebiller service and portal, created for MSPs, System Integrators, Resellers, Distributors, and VARs, to radically empower Operator Connect for Microsoft Teams transactions and offerings – complete with 24/7/365 support and dedicated expertise.
maximise your unified communications with our voice, contact centre, productivity tools, and network support.
CallTower’s Cloud Contact centres Make it Easy to Make Powerful connexions and Deliver Results.
Connect with anyone, anywhere, inside or outside your organisation, from a single, dedicated geographic number.
A revolutionary tool enabling users to easily personalise and control their CallTower services
We have a dedicated 24x7x365 customer service team that is trained to help you
Client Success Escalation PathAccess the client success escalation path, providing a strategic guide to promptly address and enhance your overall client experience.
ImplementationsExplore the Implementations for a detailed guide to efficiently deploy and optimise our solutions.
Support Escalation PathExplore the technical support escalation path to efficiently navigate and resolve issues with step-by-step guidance.
Billing Escalation Pathcheque out the Billing Escalation Path for swift resolution and guidance on addressing billing-related inquiries effectively.
Network StatusView the Network Status for live updates on system performance and service status.
Sales Escalation PathNavigate the sales escalation path to expedite issue resolution and receive tailored support for your sales-related inquiries.
Solutions centreDiscover a comprehensive Solutions centre, offering a hub of resources and information to address your needs and challenges effectively.
Updates & NotificationsReceive timely CallTower solution updates, latest information and alerts to stay informed about important changes and announcements.
Implementation Escalation PathExplore the implementation escalation path for a structured guide to efficiently address and resolve issues during the implementation process.
Client Support PlanExplore the Client Support Plan for a detailed overview of our services, ensuring tailored assistance and enhanced support for your unique needs.
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
Bill centreExplore for a streamlined experience managing and understanding your invoices and billing information
Billing questions, payments, disputesFind essential information about billing inquiries, payment terms, and dispute resolution for your account.
CallTower TrainingComprehensive resources and guidance to enhance your proficiency in utilising our communication solutions.
CallTower, Inc. Terms of UseDiscover a comprehensive Solutions centre, offering a hub of resources and information to address your needs and challenges effectively.
Website Privacy PolicyReview the information on how we safeguard your personal data, ensuring transparency in our services.
WebinarsVisit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Services Level Agreements (SLA)Comprehensive details on CallTower’s Customer SLA, including scheduled maintenance windows for solution updates.
California Consumer Privacy ActCheck out how we comply with CCPA regulations, prioritising the protection of consumer privacy.
FAQBrowse the FAQ webpage for quick answers to common questions about our products and services.
Customer Proprietary NetworkExplore the Customer Proprietary Network webpage for secure and customised communication solutions.
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner PortalAt CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Rebiller ProgramThis Modern Slavery Code of Conduct (the “Code”) applies to CallTower Inc.’s (“CallTower”) employees, contractors and suppliers. It sets out the minimum standards that CallTower expects from these individuals and organisations with respect to the protection of human rights and fair and ethical work practises. CallTower understands that it has a responsibility to conduct its business ethically, and this extends to its employees, contractors and suppliers.
CallTower expects its employees, contractors and suppliers to share its commitment to respecting the rights of all workers and to act lawfully and ethically in all areas of business.
It is a condition of all supply and vendor contracts entered into with CallTower that the principles set out in this Code are adhered to.
All CallTower employees and independent contractors are required to read and acknowledge this Code, and to undertake training relating to it as made available by CallTower from time to time.
This Code establishes minimum standards that CallTower expect its contractors and suppliers (“Vendors”) to meet or exceed. These standards do not intend to deviate from national or local laws or standards. Failure to meet these standards may be cause for termination of any agreement entered into with CallTower.
All Vendors must maintain awareness of, and comply with, applicable laws and regulations in the jurisdictions in which they do business.
CallTower is opposed to the use of any form of child labour or practises. No person under the age of 15 (or under 14 where permitted by local law) may be employed, and workers under the age of 18 may not perform work that is likely to jeopardise their health and safety. Vendors are required to comply with applicable child labour laws and employ only workers who meet the applicable minimum legal age requirement in their countries of operation.
CallTower’s Vendors must not participate, engage or promote forced, bonded, indentured or involuntary prison labour of people in any part of their business.
CallTower’s Vendors must not participate, engage or promote the trafficking of any person.
All slavery and human trafficking laws must be complied with. Vendors must ensure they have taken steps to ensure their business operations are free from slavery and human trafficking practises, both internally and within their supply chains and other external business relationships.
Vendors must ensure that all workers employed by them choose their employment freely and are not mentally or physically coerced to provide their labour.
Vendors must not contract with subcontractors or suppliers using or engaging in modern slavery or trafficking.
Vendors must take all reasonable steps to ensure that slavery and human trafficking is not taking place within their supply chain or within any part of their business. Vendors must adhere to this Code along with all applicable national and local laws.
Where applicable, Vendors must be able to certify that materials included in their products comply with all requisite slavery and human trafficking laws. CallTower may at any time request a Vendor to supply a report setting out the steps they have taken to ensure compliance with the requirements of this Code.
Employees and Vendors have a duty to immediately report to CallTower any breach of, or deviation from, this Code. Reports should be made to legal@calltower.com. Vendors must provide reasonable assistance to any investigation by CallTower of a violation of this Code.
CallTower does not tolerate acts of retaliation against any individual who makes a good faith report of known or suspected violations of this Code.
If a Vendor breaches this Code, CallTower reserves the right to request from such Vendor a corrective action plan, setting out the steps that the Vendor will undertake to rectify the breach. Should the corrective action plan not rectify the breach, or should CallTower determine that the breach is not capable of being rectified, CallTower reserves the right to terminate any contractual relationship that exists.