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UCaaS Solutions

Maximize your unified communications with our voice, contact centre productivity, and network support

UCaaS Solutions Interactive Coverage Map Global Enterprise Voice Solutions

Microsoft Solutions

All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing

Webex by Cisco

Cisco Collaboration Webex Calling Webex Dedicated Instance

Zoom

Zoom Calling Zoom Phone
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Key Integrations

Connect with anyone, anywhere, inside or outside your organisation, from a single, dedicated geographic number

Key Integrations
Dynamic E-911
Microsoft 365
MS Teams Premium
Webex Go
Teams Mobile
CT Analytics for MS Teams
CT Analytics for Webex by Cisco
Microsoft Copilot
Phonism (Migration Device Software)
Spam Blocking Powered by Mutare
CT Unite (CRM Integration)
CT SIP
CT Text for Teams
CT Text for Webex
One Click Failover
CT Recording
CT Fax
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CX / CCaaS

Empower meaningful customer connexions and drive real outcomes with our Customer Experience (CX) and Contact Center solutions.

CX Solutions Conversational AI CallTower AI Contact Center Support Services Contact Center Professional Services Consulting Services

CCaaS Platforms

CCaaS Solutions
Five9 Contact centre
Genesys Cloud
Webex Contact centre
Ascend Teams Contact Center
CT Contact centre
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CallTower Connect

A Revolutionary tool enabling users to easily personalise and control their CallTower Services

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Solutions centre

Discover a comprehensive Solutions Center hub with resources, documentation, and expert guidance for all your business communication needs.
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24/7/365 Support

Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
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Updates & Notifications

Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
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Network Status

Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
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Client Support Plan
Detailed service overview and support structure

Explore the Client Support Plan for a detailed overview of our services, ensuring tailored assistance and enhanced support for your unique needs.
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Support Escalation Path

Technical support escalation for critical issues
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Implementation Escalation Path

Project implementation and deployment issues
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Sales Escalation Path

Sales inquiries and contract negotiations
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Billing Escalation Path

Billing disputes and account management
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Client Success Escalation Path

Strategic account growth and optimization

Company & Learning

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About Us

Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
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CallTower Training

Comprehensive resources and guidance to enhance your proficiency in utilising our communication solutions.
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Webinars

Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.

Support & Billing

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FAQs

Browse the FAQ webpage for quick answers to common questions about our products and services.
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Bill centre

Explore for a streamlined experience managing and understanding your invoices and billing information.
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CallTower, Inc. Terms of Use

Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.

Service & Compliance

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Services Level Agreement

Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
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Customer Proprietary Network

Explore the Customer Proprietary Network webpage for secure and customised communication solutions.
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Billing questions, payments, disputes

Find essential information about billing inquiries, payment terms, and dispute resolution for your account.

Privacy & Legal

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Privacy Policy and Notice

Review the information on how we safeguard your personal data, ensuring transparency in our services.
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California Consumer Privacy Act

Check out how we comply with CCPA regulations, prioritising the protection of consumer privacy.
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Partner programme

There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.

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Partner Portal

At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.

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Agency Program

Discover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.

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MSP Program

CallTower's MSP Partner Program empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.

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Key Cloud Communication Business Integrations.

Revolutionize your cloud communication systems with CallTower's business communications integrations.

Take your business to new heights with key cloud business integrations.

Seamlessly blend your phone system with cutting-edge customer relationship management (CRM) software, turbo-charge your collaboration tools with AI, fortify emergency systems, and/or add voice redundancy solutions.

With CallTower’s cloud communications integrations, you’ll create a unified and super-efficient communication ecosystem that will revolutionise the way your organisation operates.

**Powered by AI or AI Add On**

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Emergency Alert System

InformaCast Fusion is a mass notification system that excels in the three most critical areas of delivering effective emergency messages: speed, reach and intrusiveness.

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Dynamic E911

Empowering Emergency Calling: The Power of Dynamic e911 for Teams Users’ Location Detection. Compliant with Kari’s Law and Ray Baums Act.

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Microsoft 365

Microsoft 365, powered by CallTower, enhances your work efficiency, communication options, insights, and information sharing across devices MS Teams Premium elevates collaboration with advanced features for one-on-one calls, large group calls, branding, webinars, and virtual appointments. 

**Microsoft Copilot AI add**

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CT Cloud Unite

Integration to an unprecedented range of business and contact-orientated applications, offering a standard set of features with a huge range of popular cross-vertical and vertical-specific apps.

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CT Cloud Fax

CT Cloud Fax solutions enable your business to receive faxes within Outlook, Gmail, Apple Mail and many other email systems. Customers can choose between DID numbers, Toll free numbers, unlimited inbound or unlimited inbound + outbound. Faxing is as easy as attaching a document to your email and clicking send; no dedicated fax lines and no additional hardware.

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CT Cloud Boost | SD-WAN

A new kind of networking foundation for IT leaders who need to deliver truly reliable internet connectivity for every application, every technology, every user, everywhere.

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Voice Redundancy Solutions

Application failover solutions in the event of a down single circuit connexion, emergency or natural disaster: CT Cloud Boost, Managed Voice Continuity, One-Click Failover and Call Delivery+

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Attendant Console for MS Teams

Robust feature set combining Call Control with Presence Monitoring on Microsoft and Webex solutions.

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CT Cloud Recording

CT Cloud Recording was the very first cloud-native solution, enabling cloud-based recording in order to decentralise operations, allowing multiple locations and remote staff to always work securely and under the protection of industry-leading compliance.

**Powered by AI**

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SMS Text

Send and receive SMS & MMS from Microsoft Teams with CT Text. Connect instantly with your contacts in Outlook, Active Directory, SharePoint, and with your MS Teams channel members – with translation for 60+ languages.

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CT Cloud SIP

Great Features and Rock Solid Stability: CT Cloud SIP Trunks provide one concurrent call and includes inbound usage.

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analogue Device Support

analogue device support – faxes, paging, door buzzers, security gates, credit card machines

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Solgari

Solgari Contact centre

With CallTower’s integration with Solgari, we can deliver Microsoft Teams in-application contact centre and communication capabilities – delivering exceptional and timely customer experiences.

**Powered by AI**

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Five9 Contact centre

Five9 Blended Cloud Contact Center delivers the features and benefits from on-premise contact centre infrastructure systems, with none of the complexity and long deployment times. The Five9 suite is built entirely from the ground up for the cloud.

**Powered by AI**

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Webex Contact centre

Webex Contact centre gives customers the answers they need in the channel they prefer, all with exceptional speed and accuracy, complete with AI capabilities, cloud calling, data analytics, workforce optimization, CRM and CX applications.

**Powered by AI**

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Zoom Contact centre

An omnichannel cloud contact centre solution optimised for video. Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalised customers experiences that drive loyalty.

Coming Soon
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CT Cloud analyse

CT Cloud Analyze empowers customers to maximise the potential of any unified communications solution. CallTower’s CT Cloud Analyze hardware enables a full UC monitoring system to ensure your solutions are running smoothly.

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Key Business Integrations
Key Business Integrations

Key Integrations

Enhance your communication systems with CallTower’s essential integrations. Combine phone systems, collaboration tools, and emergency solutions today.
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