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UCaaS Solutions

Maximize your unified communications with our voice, contact centre productivity, and network support

UCaaS Solutions Interactive Coverage Map Global Enterprise Voice Solutions

Microsoft Solutions

All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing

Webex by Cisco

Cisco Collaboration Webex Calling Webex Dedicated Instance

Zoom

Zoom Calling Zoom Phone
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Key Integrations

Connect with anyone, anywhere, inside or outside your organisation, from a single, dedicated geographic number

Key Integrations
Dynamic E-911
Microsoft 365
MS Teams Premium
Webex Go
Teams Mobile
CT Analytics for MS Teams
CT Analytics for Webex by Cisco
Microsoft Copilot
Phonism (Migration Device Software)
Spam Blocking Powered by Mutare
CT Unite (CRM Integration)
CT SIP
CT Text for Teams
CT Text for Webex
One Click Failover
CT Recording
CT Fax
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CX / CCaaS

Empower meaningful customer connexions and drive real outcomes with our Customer Experience (CX) and Contact Center solutions.

CX Solutions Conversational AI CallTower AI Contact Center Support Services Contact Center Professional Services Consulting Services

CCaaS Platforms

CCaaS Solutions
Five9 Contact centre
Genesys Cloud
Webex Contact centre
Ascend Teams Contact Center
CT Contact centre
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CallTower Connect

A Revolutionary tool enabling users to easily personalise and control their CallTower Services

Learn More
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Solutions centre

Discover a comprehensive Solutions Center hub with resources, documentation, and expert guidance for all your business communication needs.
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24/7/365 Support

Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
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Updates & Notifications

Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
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Network Status

Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
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Client Support Plan
Detailed service overview and support structure

Explore the Client Support Plan for a detailed overview of our services, ensuring tailored assistance and enhanced support for your unique needs.
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Support Escalation Path

Technical support escalation for critical issues
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Implementation Escalation Path

Project implementation and deployment issues
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Sales Escalation Path

Sales inquiries and contract negotiations
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Billing Escalation Path

Billing disputes and account management
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Client Success Escalation Path

Strategic account growth and optimization

Company & Learning

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About Us

Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
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CallTower Training

Comprehensive resources and guidance to enhance your proficiency in utilising our communication solutions.
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Webinars

Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.

Support & Billing

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FAQs

Browse the FAQ webpage for quick answers to common questions about our products and services.
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Bill centre

Explore for a streamlined experience managing and understanding your invoices and billing information.
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CallTower, Inc. Terms of Use

Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.

Service & Compliance

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Services Level Agreement

Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
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Customer Proprietary Network

Explore the Customer Proprietary Network webpage for secure and customised communication solutions.
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Billing questions, payments, disputes

Find essential information about billing inquiries, payment terms, and dispute resolution for your account.

Privacy & Legal

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Privacy Policy and Notice

Review the information on how we safeguard your personal data, ensuring transparency in our services.
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California Consumer Privacy Act

Check out how we comply with CCPA regulations, prioritising the protection of consumer privacy.
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Partner programme

There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.

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Partner Portal

At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.

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Agency Program

Discover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.

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MSP Program

CallTower's MSP Partner Program empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.

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Microsoft 365

Boosting Productivity and Collaboration in the Cloud
Let's Connect
Teams

Enterprise-Grade Services

With Microsoft 365, powered by CallTower, you can work faster, find exciting new ways to communicate, build deeper insights, and share information using your favourite devices. Simply put, you will have business tools that work as hard as you do.

Microsoft 365 provides a cost-effective, cloud-based solution that keeps your data, services, and applications secure. Adding telephony and conferencing to your 365 licence delivers an additional layer of cost savings.  It brings enterprise-grade services to organisations of all sizes, from online meetings to collaboration to sharing documents to business-class email. 

Why get your 365 licencing from CallTower? We handle the move of voice to our Microsoft Teams Operator Connect or Direct Routing with our Certified Engineers in Microsoft Voice networking and PSTN connectivity. CallTower can be your single point of contact for 365 and Voice, plus seamless licence migration. 

Why get your 365 licencing from CallTower

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Fully Managed Voice Migration to Teams

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CallTower’s Microsoft Certified Solution Architects Design your Teams Platform

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Single Point of Contact for 24/7/365 Support: MS 365, Exchange & Voice

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Use CallTower Connect (Admin Portal)

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Managed and Professional Services

CallTower provides design and migration support

Migration Active Directory (AD) 

Project Management

  • Email Management
  • SharePoint
  • OneDrive
  • Migrate from current MPN, Onsite Exchange, G Suite, IMAP, POP3, Zimbra, OpenXchange

Consolidation of multiple domains

  • Integration of existing A
  • Configuration of Azure AD

Email domain

Support Service Level Agreement

24/7/365 Support

 

Issue Priority CallTower Response Time Microsoft Response Time
Critical P1 15 Minutes 1 Hour
High P2 30 Minutes 4 Hours
Non-Critical P3 4 Hours No Commitment
Non-Critical P4 1 Business Day No Commitment

Why be a part of CallTower’s cloud solution provider (CSP) programme

 Email Domain With CallTower CSP Without
Design, training, and deployment assistance with MS Teams Collaboration or Collaboration and Meetings Included CallTower Professional Services

Design, training, and deployment assistance with migration to Teams and CallTower Direct Routing

 Included CallTower Professional Services

Single point of contact for Teams and Microsoft 365 support. CallTower will work your issue to resolution

 Included Engage Microsoft as necessary for support non-CallTower issues

24 x 7 Service Team with case management available via Self Service portal, Email, Chat, or Phone

 Included Engage Microsoft as necessary for support of non-CallTower issues

Microsoft 365 provisioning integration. Provision Direct Routing using CallTower Connect.

 Included Not available

Single bill for all CallTower solutions, including Microsoft 365 licences

 Included Not available

Manage Microsoft 365 licencing through CallTower Connect

 Included Not available
MSFT 365
MSFT 365

Microsoft 365

Quick Links MS Teams Webex Zoom