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Elevating Customer Experience (CX) with Unmatched Expertise

Whether you need a contact centre platform, better support, or help with a project, we’re here for you.
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Trust your cloud contact centre to an experienced solutions partner

You need an omnichannel solution to elevate your operations, but you’re not sure where to start. Whether you’re exploring a new cloud-based platform or already have a solution and need a more responsive support partner—or a solution for a specific project—we’re here to help.

Whatever the situation, count on our full-service, in-house solution know-how to optimise your contact centre operations. With 30+ years of experience, we’ve worked with companies across North America helping them achieve their goals, enhance customer interactions and boost agent performance.

As a successful communications platform integrator, you can turn to us for the purchase, implementation, integration, consultative support, training and evolution of your contact centre CX solution. All your needs in one place, guiding your activities throughout the journey.

Strategy

Maximize the value of your cloud contact centre investment

Personalization

A solution customised to your environment

Migration

Transition your contact centre to the cloud and significantly reduce overall migration costs

Configuration & Implementation

Expert management of your cloud contact centre implementation

Training & Support

Benefit from training and support options

Maximize ROI

We work in continuous partnership to maximise your ROI

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Proven methodologies

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CONVERSATIONAL AI

Meet evolving customer demands through AI-assisted interactions

Seamless AI-powered interactions that transform customer experiences

CallTower is your trusted partner in Conversational AI, delivering intelligent self-service solutions that redefine customer interactions. Backed by decades of contact centre expertise and cutting-edge AI technology partnerships, we design and implement chatbots, voicebots, and Agent Assist solutions that enhance customer experiences while optimising operational efficiency.

With a deep understanding of AI for CX, CallTower blends technology with human-like conversational design to create engaging, personalised, and secure interactions.

Whether you’re implementing a new AI-driven self-service solution or enhancing your current setup, our expertise in Generative AI and user-centric design ensures interactions that are natural, empathetic, and effective.

WORKFORCE MANAGEMENT SOLUTIONS​

Improve back-office productivity, optimise
staffing, attract and retain agents

Understand how agents perform and accurately predict future business demands

Predict peaks and valleys. Assess staffing. Forecast in real-time. Advanced workforce management (WFM) solutions deliver easy-to-use forecasting, planning, scheduling, and employee self-service management capabilities. Workforce planners can accurately plan and predict future staffing situations using historical data and what-if scenarios, delivering agents with scheduling options, and providing them with greater control and employee satisfaction.

ANALYTICS

Streamline operations, unlock actionable insights, drive business performance

Leverage real-time analytics to enhance decision-making and operational agility

Contact centres generate vast amounts of data every day but making sense of it isn’t always easy. Without the right tools, valuable insights get lost in spreadsheets and slow decision-making. Our partner solutions bring clarity—turning data into action, streamlining operations, and improving efficiency.  No more time wasted gathering reports—just clear insights that drive results. 

Our technology partnerships, including telecom solutions, help contact centres prioritise and optimise performance. Inoria partner solutions make it easier to monitor, adjust, and stay ahead—keeping teams efficient and customers happy. Whatever your needs, we have the solutions to support you every step of the way.

Ready to discover our exclusive line of partner solutions?

We have the partner solutions to meet your evolving contact centre needs.

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US/CA: +1 (800) 347-5444
UK: +44 28 7114 1664
AUS: +61 2 7912 4099

Headquarters:

10701 River Front Parkway
4th Floor
South Jordan, UT 84095-3554

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