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UCaaS Solutions

Maximize your unified communications with our voice, contact centre productivity, and network support

UCaaS Solutions Interactive Coverage Map Global Enterprise Voice Solutions

Microsoft Solutions

All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing

Webex by Cisco

Cisco Collaboration Webex Calling Webex Dedicated Instance

Zoom

Zoom Calling Zoom Phone
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Key Integrations

Connect with anyone, anywhere, inside or outside your organisation, from a single, dedicated geographic number

Key Integrations
Dynamic E-911
Microsoft 365
MS Teams Premium
Webex Go
Teams Mobile
CT Analytics for MS Teams
CT Analytics for Webex by Cisco
Microsoft Copilot
Phonism (Migration Device Software)
Spam Blocking Powered by Mutare
CT Unite (CRM Integration)
CT SIP
CT Text for Teams
CT Text for Webex
One Click Failover
CT Recording
CT Fax
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CX / CCaaS

Empower meaningful customer connexions and drive real outcomes with our Customer Experience (CX) and Contact Center solutions.

CX Solutions Conversational AI CallTower AI Contact Center Support Services Contact Center Professional Services Consulting Services

CCaaS Platforms

CCaaS Solutions
Five9 Contact centre
Genesys Cloud
Webex Contact centre
Ascend Teams Contact Center
CT Contact centre
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CallTower Connect

A Revolutionary tool enabling users to easily personalise and control their CallTower Services

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Solutions centre

Discover a comprehensive Solutions Center hub with resources, documentation, and expert guidance for all your business communication needs.
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24/7/365 Support

Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
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Updates & Notifications

Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
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Network Status

Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
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Client Support Plan
Detailed service overview and support structure

Explore the Client Support Plan for a detailed overview of our services, ensuring tailored assistance and enhanced support for your unique needs.
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Support Escalation Path

Technical support escalation for critical issues
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Implementation Escalation Path

Project implementation and deployment issues
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Sales Escalation Path

Sales inquiries and contract negotiations
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Billing Escalation Path

Billing disputes and account management
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Client Success Escalation Path

Strategic account growth and optimization

Company & Learning

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About Us

Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
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CallTower Training

Comprehensive resources and guidance to enhance your proficiency in utilising our communication solutions.
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Webinars

Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.

Support & Billing

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FAQs

Browse the FAQ webpage for quick answers to common questions about our products and services.
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Bill centre

Explore for a streamlined experience managing and understanding your invoices and billing information.
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CallTower, Inc. Terms of Use

Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.

Service & Compliance

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Services Level Agreement

Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
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Customer Proprietary Network

Explore the Customer Proprietary Network webpage for secure and customised communication solutions.
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Billing questions, payments, disputes

Find essential information about billing inquiries, payment terms, and dispute resolution for your account.

Privacy & Legal

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Privacy Policy and Notice

Review the information on how we safeguard your personal data, ensuring transparency in our services.
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California Consumer Privacy Act

Check out how we comply with CCPA regulations, prioritising the protection of consumer privacy.
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Partner programme

There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.

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Partner Portal

At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.

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Agency Program

Discover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.

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MSP Program

CallTower's MSP Partner Program empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.

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Elevating Customer Experience (CX) with Unmatched Expertise

Whether you need a contact centre platform, better support, or help with a project, we’re here for you.
Let's Connect
Let's Connect
Let's Connect
Let's Connect

Trust your cloud contact centre to an experienced solutions partner

You need an omnichannel solution to elevate your operations, but you’re not sure where to start. Whether you’re exploring a new cloud-based platform or already have a solution and need a more responsive support partner—or a solution for a specific project—we’re here to help.

Whatever the situation, count on our full-service, in-house solution know-how to optimise your contact centre operations. With 30+ years of experience, we’ve worked with companies across North America helping them achieve their goals, enhance customer interactions and boost agent performance.

As a successful communications platform integrator, you can turn to us for the purchase, implementation, integration, consultative support, training and evolution of your contact centre CX solution. All your needs in one place, guiding your activities throughout the journey.

Strategy

Maximize the value of your cloud contact centre investment

Personalization

A solution customised to your environment

Migration

Transition your contact centre to the cloud and significantly reduce overall migration costs

Configuration & Implementation

Expert management of your cloud contact centre implementation

Training & Support

Benefit from training and support options

Maximize ROI

We work in continuous partnership to maximise your ROI

CONVERSATIONAL AI

Meet evolving customer demands through AI-assisted interactions

Seamless AI-powered interactions that transform customer experiences

CallTower is your trusted partner in Conversational AI, delivering intelligent self-service solutions that redefine customer interactions. Backed by decades of contact centre expertise and cutting-edge AI technology partnerships, we design and implement chatbots, voicebots, and Agent Assist solutions that enhance customer experiences while optimising operational efficiency.

With a deep understanding of AI for CX, CallTower blends technology with human-like conversational design to create engaging, personalised, and secure interactions.

Whether you’re implementing a new AI-driven self-service solution or enhancing your current setup, our expertise in Generative AI and user-centric design ensures interactions that are natural, empathetic, and effective.

WORKFORCE MANAGEMENT SOLUTIONS​

Improve back-office productivity, optimise
staffing, attract and retain agents

Understand how agents perform and accurately predict future business demands

Predict peaks and valleys. Assess staffing. Forecast in real-time. Advanced workforce management (WFM) solutions deliver easy-to-use forecasting, planning, scheduling, and employee self-service management capabilities. Workforce planners can accurately plan and predict future staffing situations using historical data and what-if scenarios, delivering agents with scheduling options, and providing them with greater control and employee satisfaction.

ANALYTICS

Streamline operations, unlock actionable insights, drive business performance

Leverage real-time analytics to enhance decision-making and operational agility

Contact centres generate vast amounts of data every day but making sense of it isn’t always easy. Without the right tools, valuable insights get lost in spreadsheets and slow decision-making. Our partner solutions bring clarity—turning data into action, streamlining operations, and improving efficiency.  No more time wasted gathering reports—just clear insights that drive results. 

Our technology partnerships, including telecom solutions, help contact centres prioritise and optimise performance. Inoria partner solutions make it easier to monitor, adjust, and stay ahead—keeping teams efficient and customers happy. Whatever your needs, we have the solutions to support you every step of the way.

Ready to discover our exclusive line of partner solutions?

We have the partner solutions to meet your evolving contact centre needs.

Let’s Connect
Elevating CX
Elevating CX

Elevating CX

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