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Technical Support Escalation Path.


Our Technical Escalation Path to Ensure Timely Resolution

Level 1

CallTower Support
Email: support@calltower.com

Phone
US/CA: (800) 347-5444
UK: +44 28 7114 1664
AUS: +61 2 7912 4099

Level 2

Global Escalation Manager 24/7

US/CA: (801) 508-5670
UK: +44 28 7114 1664 
AUS: +61 2 7912 4099

CT Cloud Support Manager – Matt Lym (9am – 6pm  MTN)

Office: (801) 938-1377
Mobile: (385) 715-3119
Email: mlym@calltower.com

Cisco Support Manager – Jordan Farnsworth (8am – 5pm  MTN)

Office: (415) 869-8951
Mobile: (801) 508-5665
Email: jfarnsworth@calltower.com

Microsoft Support Manager – Dylan Lewis (7am – 4pm  MTN)

Office: (801) 934-3734
Mobile: (801) 508-5674
Email: Dylan.lewis@calltower.com

NOC Manager – Brian Simpson (8am-5pm EST)

Office: (585) 563-1858
Mobile: (801) 508-5680
Email: bsimpson@calltower.com

Customer Support Supervisor – Sai Domingo (1am-10am UTC)

Office: (707) 673-5082
Email: mdomingo@calltower.com

Level 3

VP of Client Support – Jim Manetta 

Office: (585) 563-1868
Mobile: (585) 797-3021
Email: jmanetta@calltower.com

Level 4

CEO CallTower – Bret England  

Office: (415) 869-8922
Mobile: (408) 893-9070
Email: bengland@calltower.com