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UCaaS Solutions

Maximize your unified communications with our voice, contact centre productivity, and network support

UCaaS Solutions Interactive Coverage Map Global Enterprise Voice Solutions

Microsoft Solutions

All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing

Webex by Cisco

Cisco Collaboration Webex Calling Webex Dedicated Instance

Zoom

Zoom Calling Zoom Phone
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Key Integrations

Connect with anyone, anywhere, inside or outside your organisation, from a single, dedicated geographic number

Key Integrations
Dynamic E-911
Microsoft 365
MS Teams Premium
Webex Go
Teams Mobile
CT Analytics for MS Teams
CT Analytics for Webex by Cisco
Microsoft Copilot
Phonism (Migration Device Software)
Spam Blocking Powered by Mutare
CT Unite (CRM Integration)
CT SIP
CT Text for Teams
CT Text for Webex
One Click Failover
CT Recording
CT Fax
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CX / CCaaS

Empower meaningful customer connexions and drive real outcomes with our Customer Experience (CX) and Contact Center solutions.

CX Solutions Conversational AI CallTower AI Contact Center Support Services Contact Center Professional Services Consulting Services

CCaaS Platforms

CCaaS Solutions
Five9 Contact centre
Genesys Cloud
Webex Contact centre
Ascend Teams Contact Center
CT Contact centre
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CallTower Connect

A Revolutionary tool enabling users to easily personalise and control their CallTower Services

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Solutions centre

Discover a comprehensive Solutions Center hub with resources, documentation, and expert guidance for all your business communication needs.
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24/7/365 Support

Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
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Updates & Notifications

Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
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Network Status

Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
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Client Support Plan
Detailed service overview and support structure

Explore the Client Support Plan for a detailed overview of our services, ensuring tailored assistance and enhanced support for your unique needs.
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Support Escalation Path

Technical support escalation for critical issues
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Implementation Escalation Path

Project implementation and deployment issues
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Sales Escalation Path

Sales inquiries and contract negotiations
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Billing Escalation Path

Billing disputes and account management
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Client Success Escalation Path

Strategic account growth and optimization

Company & Learning

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About Us

Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
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CallTower Training

Comprehensive resources and guidance to enhance your proficiency in utilising our communication solutions.
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Webinars

Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.

Support & Billing

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FAQs

Browse the FAQ webpage for quick answers to common questions about our products and services.
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Bill centre

Explore for a streamlined experience managing and understanding your invoices and billing information.
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CallTower, Inc. Terms of Use

Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.

Service & Compliance

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Services Level Agreement

Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
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Customer Proprietary Network

Explore the Customer Proprietary Network webpage for secure and customised communication solutions.
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Billing questions, payments, disputes

Find essential information about billing inquiries, payment terms, and dispute resolution for your account.

Privacy & Legal

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Privacy Policy and Notice

Review the information on how we safeguard your personal data, ensuring transparency in our services.
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California Consumer Privacy Act

Check out how we comply with CCPA regulations, prioritising the protection of consumer privacy.
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Partner programme

There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.

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Partner Portal

At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.

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Agency Program

Discover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.

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MSP Program

CallTower's MSP Partner Program empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.

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Genesys Cloud

Intelligent contact centres, delivered by a Premier Genesys Partner.

Schedule a Consultation

Work Better with a Premier Genesys Partner

CallTower is a Genesys Premier Partner with 1,000+ successful contact centre deployments, helping organisations design, implement, and optimise Genesys Cloud to meet evolving customer and business demands.

By combining Genesys Cloud with CallTower’s proven delivery model, organisations accelerate time to value while reducing risk and complexity.

Genesys Cloud CX

CallTower is proud to be recognised as:

  • Genesys Partner of the Year - Mid-Size Market (2026)
  • Genesys Partner of the Year – High Growth (2025)
  • Genesys NA Canada Partner of the Year (2024)

Hear Directly from Genesys

What It’s Like Working with a Premier Genesys Partner

This video highlights what Genesys values in a Premier Partner, including deep platform expertise, delivery consistency, and a customer‑first approach.

Trusted by Genesys. Proven in real‑world deployments.

Modern Contact Centers Demand More

Customer expectations have changed. Organizations must deliver intelligent, connected, and effortless experiences with consistent context and minimal customer effort.

Genesys Cloud enables businesses to move beyond basic interactions and deliver AI‑driven, omnichannel experiences that adapt in real time.

Together, CallTower and Genesys help organisations modernise operations, empower agents, and deliver better outcomes at scale.

Genesys Logo

Your Omnichannel Platform for Rapid Innovation

Genesys Cloud is a cloud‑native contact centre platform designed to orchestrate customer journeys, automate resolution, and support agents in real time.

Omnichannel experience orchestration with shared context across the entire customer journey

Agentic AI, Virtual Agents, and Agent Assist to automate interactions, support human agents, and resolve customer needs end to end

Advanced analytics and reporting to monitor performance and continuously optimise experiences

Secure, scalable cloud‑native architecture built for enterprise reliability, compliance, and growth

Our Proven Approach to Genesys Cloud

Strategy

Maximize the value of your Genesys investment with a clear roadmap aligned to business goals.

Personalization

Design a Genesys Cloud solution tailored to your environment, workflows, and customers.

Migration

Transition to Genesys Cloud efficiently while reducing complexity, risk, and overall migration costs.

Configuration & Implementation

Expert‑led deployment to ensure Genesys Cloud is configured and integrated correctly the first time.

Training & Support

Empower teams with tailored training and responsive support

Maximize
ROI

Ongoing partnership focused on performance optimization, adoption, and long‑term ROI.

Trust Your Contact Center to a Genesys Partner with Deep Expertise

Whether you are:

  • Evaluating Genesys Cloud
  • Migrating from an existing platform
  • Expanding or optimising your current Genesys environment

CallTower provides full‑service, in‑house Genesys expertise to support every stage of your journey.

With 30+ years of contact centre experience, we have helped organisations modernise operations, enhance customer interactions, and improve agent performance.

Genesys Capabilities We Deliver

Agentic AI and autonomous Virtual Agents

AI powered Agent Assist

Omnichannel experience orchestration

Customer self service and intelligent routing

Workforce engagement and management

Reporting, analytics, and performance optimization

Unified Communications and enterprise integrations

A True Genesys Partner. All in One Place.

You can rely on us for:

  • Platform selection and licencing
  • Implementation and integration
  • Consultative support and optimization
  • Training and enablement
  • Ongoing evolution of your Genesys Cloud environment

With hundreds of Genesys Cloud projects completed and 150+ active Genesys customers supported, we bring the experience and scale required for enterprise success.

Let’s Build a Smarter Contact Center

Partner with CallTower to deliver intelligent, scalable, and future‑ready customer experiences powered by Genesys Cloud.

Trusted by organisations worldwide

Genesys Cloud
Genesys Cloud

Genesys

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