UCaaS Solutions
maximise your unified communications with our voice, contact centre productivity, and network support
Microsoft Solutions
All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing
Key Integrations
Connect with anyone, anywhere, inside or outside your organisation, from a single, dedicated geographic number
CX / CCaaS
Empower meaningful customer connexions and drive real outcomes with our Customer Experience (CX) and Contact centre solutions.
CallTower Connect
A Revolutionary tool enabling users to easily personalise and control their CallTower Services
Solutions centre
Discover a comprehensive Solutions centre hub with resources, documentation, and expert guidance for all your business communication needs.
24/7/365 Support
Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
Updates & Notifications
Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
Network Status
Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
Support Escalation Path
Technical support escalation for critical issues
Implementation Escalation Path
Project implementation and deployment issues
Sales Escalation Path
Sales inquiries and contract negotiations
Billing Escalation Path
Billing disputes and account management
Client Success Escalation Path
Strategic account growth and optimization
Company & Learning
About Us
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
CallTower Training
Comprehensive resources and guidance to enhance your proficiency in utilising our communication solutions.
Webinars
Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Support & Billing
FAQs
Browse the FAQ webpage for quick answers to common questions about our products and services.
Bill centre
Explore for a streamlined experience managing and understanding your invoices and billing information.
CallTower, Inc. Terms of Use
Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.
Service & Compliance
Services Level Agreement
Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
Customer Proprietary Network
Explore the Customer Proprietary Network webpage for secure and customised communication solutions.
Billing questions, payments, disputes
Find essential information about billing inquiries, payment terms, and dispute resolution for your account.
Partner programme
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner Portal
At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Agency programme
Discover Are benefits of our Agency Partner programme for your business. Unlock revenue streams, scalable growth, and extensive support.
MSP programme
CallTower's MSP Partner programme empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.
CT Contact centre
Fully-featured, Powerful and Complete End-to-end Contact centre
Superior Customer Care
CT Contact centre empowers customers with a full-featured, powerful and complete end-to-end cloud contact centre solution. Customers can expect their calls to be answered quickly and their issues to be resolved promptly. Whether your contact centre has a few or even hundreds of agents, meeting this demand requires specialised software.
Increase Productivity and Reduce Costs
The CT Contact centre solution is designed to improve contact centre operations by reducing IT reliance, streamlining workflow processes, simplifying training, and affecting better decisions through robust analytics.
Fresh, Dynamic and User Friendly
Contact centre solutions can be complex, optimising them shouldn’t be. With CT Contact centre’s user-friendly interface and graphical dashboards, enabling your staff to achieve your customer contact goals is easier, more accessible, and more enjoyable than ever before.
Key Features:
Data centre
- 24/7 network monitoring
- Geographical survivability
- Automatic software updates
- On-demand Scalability
- Certified PCI DSS 3.0 SSAE 16
Call centre Queues
- Call centre queue management & virtual queuing
- Inbound voice queues
- Outbound & blended voice queues
- Automated call-back & click-to-call
- Email, chat, SMS, social media queues
- Automated threshold SMS/email alerts
Workforce Management
- Multi-Skill Routing
- CRM Integration
- Call-Flow Scripting
- IVR Integration
- Call Recording
- Scalable Solutions
Quality Management
- Call recording (with agent notes)
- Screen recording with playback
- Live monitor, whisper, barge-in
- Agent & web chat logs
- Agent coaching & evaluation
Call centre Group
- Call centre queue management & virtual queuing
- Inbound voice queues
- Outbound & blended voice queues
- Automated call-back & click-to-call
- Email, chat, SMS, social media queues
- Automated threshold SMS/email alerts
Reporting & Analytics
- Real-time stat display & bulletin board
- Real-time graphical dashboard
- Custom agent activities
- Custom multi-level dispositions
- Detailed call & agent statistics
- Scheduled reports
- customised contact centre reports
