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Billing Escalation Path.


For additional information regarding billing, please contact

By sending an email to, the team at CallTower will be able to better serve your billing issue by capturing the detail of your request, providing you with a case number for tracking, allowing us to provide a reasonable timetable for issue resolution and giving you an immediate response.

Our team is tasked with responding with an update on your issue every 48 hours. If you do not receive a timely response, we ask you to escalate to: 

Level 1

Billing / Collections Department

Direct: (866) 586-4700  opt 5

Level 2

Billing Analyst – Josh Clinebell

Phone: (732) 992-8229

Level 3

Billing Manager at CallTower – James Cairns

Direct: (385) 295-1159
Mobile: (640)-650-8971

Level 4

CFO at CallTower – Shawn Hansen

Direct: (385) 259-6210
Mobile: (801) 678-1050