maximise your unified communications with our voice, contact centre, productivity tools, and network support.
CallTower’s Cloud Contact centres Make it Easy to Make Powerful connexions and Deliver Results.
Connect with anyone, anywhere, inside or outside your organisation, from a single, dedicated geographic number.
A revolutionary tool enabling users to easily personalise and control their CallTower services
Discover a comprehensive Solutions centre, offering a hub of resources and information to address your needs and challenges effectively.
SupportWe have a dedicated 24x7x365 customer service team that is trained to help you
Network StatusView the Network Status for live updates on system performance and service status.
Updates & NotificationsReceive timely CallTower solution updates, latest information and alerts to stay informed about important changes and announcements.
Billing Escalation Pathcheque out the Billing Escalation Path for swift resolution and guidance on addressing billing-related inquiries effectively.
Client Support PlanExplore the Client Support Plan for a detailed overview of our services, ensuring tailored assistance and enhanced support for your unique needs.
Client Success Escalation PathsAccess the client success escalation path, providing a strategic guide to promptly address and enhance your overall client experience.
Implementation Escalation PathExplore the implementation escalation path for a structured guide to efficiently address and resolve issues during the implementation process.
Support Escalation PathExplore the technical support escalation path to efficiently navigate and resolve issues with step-by-step guidance.
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
Bill centreExplore for a streamlined experience managing and understanding your invoices and billing information
Billing questions, payments, disputesFind essential information about billing inquiries, payment terms, and dispute resolution for your account.
CallTower TrainingComprehensive resources and guidance to enhance your proficiency in utilising our communication solutions.
CallTower, Inc. Terms of UseDiscover a comprehensive Solutions centre, offering a hub of resources and information to address your needs and challenges effectively.
Website Privacy PolicyReview the information on how we safeguard your personal data, ensuring transparency in our services.
WebinarsVisit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Services Level Agreements (SLA)Comprehensive details on CallTower’s Customer SLA, including scheduled maintenance windows for solution updates.
California Consumer Privacy ActCheck out how we comply with CCPA regulations, prioritising the protection of consumer privacy.
FAQBrowse the FAQ webpage for quick answers to common questions about our products and services.
Customer Proprietary NetworkExplore the Customer Proprietary Network webpage for secure and customised communication solutions.
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner PortalAt CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Rebiller ProgramGTx is CallTower’s revolutionary rebiller service and portal, created for MSPs, System Integrators, Resellers, Distributors, and VARs, to radically empower Operator Connect for Microsoft Teams transactions and offerings – complete with 24/7/365 support and dedicated expertise.
maximise your unified communications with our voice, contact centre, productivity tools, and network support.
CallTower’s Cloud Contact centres Make it Easy to Make Powerful connexions and Deliver Results.
Connect with anyone, anywhere, inside or outside your organisation, from a single, dedicated geographic number.
A revolutionary tool enabling users to easily personalise and control their CallTower services
We have a dedicated 24x7x365 customer service team that is trained to help you
Client Success Escalation PathAccess the client success escalation path, providing a strategic guide to promptly address and enhance your overall client experience.
ImplementationsExplore the Implementations for a detailed guide to efficiently deploy and optimise our solutions.
Support Escalation PathExplore the technical support escalation path to efficiently navigate and resolve issues with step-by-step guidance.
Billing Escalation Pathcheque out the Billing Escalation Path for swift resolution and guidance on addressing billing-related inquiries effectively.
Network StatusView the Network Status for live updates on system performance and service status.
Sales Escalation PathNavigate the sales escalation path to expedite issue resolution and receive tailored support for your sales-related inquiries.
Solutions centreDiscover a comprehensive Solutions centre, offering a hub of resources and information to address your needs and challenges effectively.
Updates & NotificationsReceive timely CallTower solution updates, latest information and alerts to stay informed about important changes and announcements.
Implementation Escalation PathExplore the implementation escalation path for a structured guide to efficiently address and resolve issues during the implementation process.
Client Support PlanExplore the Client Support Plan for a detailed overview of our services, ensuring tailored assistance and enhanced support for your unique needs.
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
Bill centreExplore for a streamlined experience managing and understanding your invoices and billing information
Billing questions, payments, disputesFind essential information about billing inquiries, payment terms, and dispute resolution for your account.
CallTower TrainingComprehensive resources and guidance to enhance your proficiency in utilising our communication solutions.
CallTower, Inc. Terms of UseDiscover a comprehensive Solutions centre, offering a hub of resources and information to address your needs and challenges effectively.
Website Privacy PolicyReview the information on how we safeguard your personal data, ensuring transparency in our services.
WebinarsVisit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Services Level Agreements (SLA)Comprehensive details on CallTower’s Customer SLA, including scheduled maintenance windows for solution updates.
California Consumer Privacy ActCheck out how we comply with CCPA regulations, prioritising the protection of consumer privacy.
FAQBrowse the FAQ webpage for quick answers to common questions about our products and services.
Customer Proprietary NetworkExplore the Customer Proprietary Network webpage for secure and customised communication solutions.
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner PortalAt CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Rebiller ProgramA Complete Contact Center Solution.
Boost engagement, collaboration and operational effectiveness on the most secure and reliable platform.
The Certified Integrated Network Partner assures customers are working with a partner who has committed to the highest level of service in support of network integration with the Five9 solution suite.
authorised Global Partners focus on performance, competencies, marketing investment, and customer satisfaction.
Leader for 5 Years in a Row! Five9 cloud contact centre solution provides the benefits of feature-rich, on-premise systems with none of the hassles. Five9 enables your people with the tools they need to make powerful customer connexions while delivering the results your business requires.
With the Five9 contact centre, you receive all the features and benefits you’ve come to expect from on-premise contact centre infrastructure systems, with none of the complexity and long deployment times. And unlike many other cloud contact centre infrastructure vendors, the Five9 VCC suite is built entirely from the ground up for the cloud.
CallTower is a leading provider of cloud-based, enterprise-class unified communications solutions and contact centre software for growing organisations worldwide. In partnership with Five9, CallTower provides best-in-class unified communications, collaboration, and CCaaS solutions to meet customers’ needs during these unprecedented times.
CallTower’s mission is to enable people to easily connect and get work done. The support and patronage of their customers gets them out of bed in the morning and inspires them to exceed expectations every day. Five9 and CallTower have been partners for more than four years and have grown to manage many new customers during the past year, proudly helping to elevate CallTower to the U.S. Reseller Partner of the Year.
CallTower, a global leader in delivering cloud-based enterprise-class unified communications, contact centre and collaboration solutions has been named a 2023 Global Partner by Five9, the provider of the Intelligent CX Platform. The Five9 2023 Global Partner Awards recognise the achievements of the Five9 worldwide ecosystem of channel partners, Systems Integrators, strategic alliance partners, and Independent Software Vendors (ISVs).
Business moves fast. So should your contact centre. With the simplicity of the Five9 Virtual Inbound Cloud Contact Center (VCC), you can configure your contact centre in as little as one hour. Five9 is the market leader in customer implementations with the experience you need to help transform your brittle premise infrastructure into an agile contact centre with the ability to scale whenever you need it.
The Five9 Predictive Dialer automates outbound dialling and triples the amount of time your agents spend talk-ing to real prospects and customers, instead of dialling numbers.
Use the Five9 Predictive Dialer when you have a large number of leads you need to contact quickly. It runs through your call lists across multiple campaigns, detects voice mail, fax machines, and busy signals. It also avoids “Do Not Call” numbers and automatically adjusts the dialling pace according to predicted agent availability.
The Five9 and Microsoft Teams empowers agents to leverage:
Company-wide presence (providing contact availability and channel preference)
Global address book integration/synchronisation and contact groups
Click to Call and Click to Chat collaboration
Telephony integration for Five9 agents and Microsoft
Microsoft Teams users to place calls to each other without carrier fees
Authentication via Windows domain credentials passed to UC adapter
Boost agent productivity, reduce training costs, and see customer satisfaction scores skyrocket.
Five9 is the market leader in cloud computing for contact centres, with more than 300 cloud-based integrations seamlessly incorporated into our Virtual Contact Center (VCC) platform.
With this open platform in the cloud, your enterprise has a complete migration path for your contact centre. You can take advantage of all the robust functionality you expect from a full-featured, sophisticated contact centre plus have built-in integration capabilities for the in-house applications you need.
Integration capabilities include: