maximise your unified communications with our voice, contact centre, productivity tools, and network support.
CallTower’s Cloud Contact centres Make it Easy to Make Powerful connexions and Deliver Results.
Connect with anyone, anywhere, inside or outside your organisation, from a single, dedicated geographic number.
A revolutionary tool enabling users to easily personalise and control their CallTower services
Discover a comprehensive Solutions centre, offering a hub of resources and information to address your needs and challenges effectively.
SupportWe have a dedicated 24x7x365 customer service team that is trained to help you
Network StatusView the Network Status for live updates on system performance and service status.
Updates & NotificationsReceive timely CallTower solution updates, latest information and alerts to stay informed about important changes and announcements.
Billing Escalation Pathcheque out the Billing Escalation Path for swift resolution and guidance on addressing billing-related inquiries effectively.
Client Support PlanExplore the Client Support Plan for a detailed overview of our services, ensuring tailored assistance and enhanced support for your unique needs.
Client Success Escalation PathsAccess the client success escalation path, providing a strategic guide to promptly address and enhance your overall client experience.
Implementation Escalation PathExplore the implementation escalation path for a structured guide to efficiently address and resolve issues during the implementation process.
Support Escalation PathExplore the technical support escalation path to efficiently navigate and resolve issues with step-by-step guidance.
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
Bill centreExplore for a streamlined experience managing and understanding your invoices and billing information
Billing questions, payments, disputesFind essential information about billing inquiries, payment terms, and dispute resolution for your account.
CallTower TrainingComprehensive resources and guidance to enhance your proficiency in utilising our communication solutions.
CallTower, Inc. Terms of UseDiscover a comprehensive Solutions centre, offering a hub of resources and information to address your needs and challenges effectively.
Website Privacy PolicyReview the information on how we safeguard your personal data, ensuring transparency in our services.
WebinarsVisit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Services Level Agreements (SLA)Comprehensive details on CallTower’s Customer SLA, including scheduled maintenance windows for solution updates.
California Consumer Privacy ActCheck out how we comply with CCPA regulations, prioritising the protection of consumer privacy.
FAQBrowse the FAQ webpage for quick answers to common questions about our products and services.
Customer Proprietary NetworkExplore the Customer Proprietary Network webpage for secure and customised communication solutions.
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner PortalAt CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Rebiller ProgramGTx is CallTower’s revolutionary rebiller service and portal, created for MSPs, System Integrators, Resellers, Distributors, and VARs, to radically empower Operator Connect for Microsoft Teams transactions and offerings – complete with 24/7/365 support and dedicated expertise.
maximise your unified communications with our voice, contact centre, productivity tools, and network support.
CallTower’s Cloud Contact centres Make it Easy to Make Powerful connexions and Deliver Results.
Connect with anyone, anywhere, inside or outside your organisation, from a single, dedicated geographic number.
A revolutionary tool enabling users to easily personalise and control their CallTower services
We have a dedicated 24x7x365 customer service team that is trained to help you
Client Success Escalation PathAccess the client success escalation path, providing a strategic guide to promptly address and enhance your overall client experience.
ImplementationsExplore the Implementations for a detailed guide to efficiently deploy and optimise our solutions.
Support Escalation PathExplore the technical support escalation path to efficiently navigate and resolve issues with step-by-step guidance.
Billing Escalation Pathcheque out the Billing Escalation Path for swift resolution and guidance on addressing billing-related inquiries effectively.
Network StatusView the Network Status for live updates on system performance and service status.
Sales Escalation PathNavigate the sales escalation path to expedite issue resolution and receive tailored support for your sales-related inquiries.
Solutions centreDiscover a comprehensive Solutions centre, offering a hub of resources and information to address your needs and challenges effectively.
Updates & NotificationsReceive timely CallTower solution updates, latest information and alerts to stay informed about important changes and announcements.
Implementation Escalation PathExplore the implementation escalation path for a structured guide to efficiently address and resolve issues during the implementation process.
Client Support PlanExplore the Client Support Plan for a detailed overview of our services, ensuring tailored assistance and enhanced support for your unique needs.
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
Bill centreExplore for a streamlined experience managing and understanding your invoices and billing information
Billing questions, payments, disputesFind essential information about billing inquiries, payment terms, and dispute resolution for your account.
CallTower TrainingComprehensive resources and guidance to enhance your proficiency in utilising our communication solutions.
CallTower, Inc. Terms of UseDiscover a comprehensive Solutions centre, offering a hub of resources and information to address your needs and challenges effectively.
Website Privacy PolicyReview the information on how we safeguard your personal data, ensuring transparency in our services.
WebinarsVisit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Services Level Agreements (SLA)Comprehensive details on CallTower’s Customer SLA, including scheduled maintenance windows for solution updates.
California Consumer Privacy ActCheck out how we comply with CCPA regulations, prioritising the protection of consumer privacy.
FAQBrowse the FAQ webpage for quick answers to common questions about our products and services.
Customer Proprietary NetworkExplore the Customer Proprietary Network webpage for secure and customised communication solutions.
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner PortalAt CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Rebiller ProgramSend and receive SMS & MMS from Microsoft Teams with CT TEXT. Connect instantly with your contacts in Outlook, Active Directory, SharePoint, and with your MS Teams channel members.
Supercharge your Microsoft Teams platform and maximise your reach and impact with 2-way SMS & MMS text: the most popular messaging format that works on every cell phone.
Connect instantly with your Microsoft Teams channel members, your contacts in Outlook, Active Directory and SharePoint, as well with as the contacts you save in CT TEXT.
Text from all your Microsoft Teams channels with our helpful CT TEXT Bot. He’ll also alert you as new messages arrive – no matter where in Teams you’re currently working.
Use your own personal number for private text conversations and use shared inboxes for when you want to make incoming/outgoing texts visible to your entire team. That way every team member can receive and respond to messages , using just one inbox and just one number.
The CT TEXT service includes a dedicated number for each of your personal or shared inboxes. This gives you the flexibility to text across multiple business applications and devices. The number can be in your own local area code and is generated from our secure cloud message service within Microsoft Azure.
Prefer to send texts from your familiar business number? No problem! CT TEXT means you can use your existing phone number* for both calls and text. That way your contacts will always know who’s texting. And they can choose to reply by text or by calling your number. *US & Canada only
Keep your contacts and conversations in just one place to make searching and texting a breeze. Consolidate your contacts in Outlook, MS Teams, and in any list you’ve created and care to import. CT TEXT removes the hassle of managing multiple contacts in multiple places, so you spend less time searching for people and much more time connecting with them.
Find and text any contact stored in Outlook, AD, SharePoint, or in your imported contact list. Manage all your conversations in just one place.
Send text messages from your Chat or Teams channels, receive new message notifications, and reply to messages – all from Microsoft Teams.
Get alerts on your Microsoft 365 desktop or on your mobile device whenever new SMS texts arrive.
Text every contact in an Microsoft 365 Group, or create and import your own list of contacts to message.
Choose a virtual number in your area code or country and enjoy 2-way SMS texting from your desktop or mobile device, while keeping your personal number private.
Use your existing phone number* for both calls and text. That way your contacts will always know who’s texting. And they can choose to reply by text or by calling your number.
*US & Canada only.
Message your contacts in their own language with CT TEXT’s optional translation feature. It can translate any message you send or receive across 60 languages
With your messages and data protected by secure Microsoft authentication, there’s no need for additional user access maintenance.
All your messages can be downloaded or sent by email so they can be filed in your conversation history folder for legal compliance.
INFORMATION REQUIRED TO REGISTER YOUR SMS CAMPAIGN
To build your CT Cloud SMS services, you will need to complete the below to register the account.
Sample Message: HI [name]. [Company Name], Just reaching out to remind you that your invoice payment due date is XXX
VERBIAGE REQUIREMENTS FOR EVERY INITIAL SMS SENT OUT