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UCaaS Solutions

Maximize your unified communications with our voice, contact centre productivity, and network support

UCaaS Solutions Interactive Coverage Map Global Enterprise Voice Solutions

Microsoft Solutions

All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing

Webex by Cisco

Cisco Collaboration Webex Calling Webex Dedicated Instance

Zoom

Zoom Calling Zoom Phone
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Key Integrations

Connect with anyone, anywhere, inside or outside your organisation, from a single, dedicated geographic number

Key Integrations
Dynamic E-911
Microsoft 365
MS Teams Premium
Webex Go
Teams Mobile
CT Analytics for MS Teams
CT Analytics for Webex by Cisco
Microsoft Copilot
Phonism (Migration Device Software)
Spam Blocking Powered by Mutare
CT Unite (CRM Integration)
CT SIP
CT Text for Teams
CT Text for Webex
One Click Failover
CT Recording
CT Fax
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CX / CCaaS

Empower meaningful customer connexions and drive real outcomes with our Customer Experience (CX) and Contact Center solutions.

CX Solutions Conversational AI CallTower AI Contact Center Support Services Contact Center Professional Services Consulting Services

CCaaS Platforms

CCaaS Solutions
Five9 Contact centre
Genesys Cloud
Webex Contact centre
Ascend Teams Contact Center
CT Contact centre
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CallTower Connect

A Revolutionary tool enabling users to easily personalise and control their CallTower Services

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Solutions centre

Discover a comprehensive Solutions Center hub with resources, documentation, and expert guidance for all your business communication needs.
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24/7/365 Support

Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
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Updates & Notifications

Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
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Network Status

Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
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Client Support Plan
Detailed service overview and support structure

Explore the Client Support Plan for a detailed overview of our services, ensuring tailored assistance and enhanced support for your unique needs.
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Support Escalation Path

Technical support escalation for critical issues
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Implementation Escalation Path

Project implementation and deployment issues
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Sales Escalation Path

Sales inquiries and contract negotiations
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Billing Escalation Path

Billing disputes and account management
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Client Success Escalation Path

Strategic account growth and optimization

Company & Learning

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About Us

Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
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CallTower Training

Comprehensive resources and guidance to enhance your proficiency in utilising our communication solutions.
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Webinars

Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.

Support & Billing

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FAQs

Browse the FAQ webpage for quick answers to common questions about our products and services.
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Bill centre

Explore for a streamlined experience managing and understanding your invoices and billing information.
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CallTower, Inc. Terms of Use

Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.

Service & Compliance

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Services Level Agreement

Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
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Customer Proprietary Network

Explore the Customer Proprietary Network webpage for secure and customised communication solutions.
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Billing questions, payments, disputes

Find essential information about billing inquiries, payment terms, and dispute resolution for your account.

Privacy & Legal

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Privacy Policy and Notice

Review the information on how we safeguard your personal data, ensuring transparency in our services.
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California Consumer Privacy Act

Check out how we comply with CCPA regulations, prioritising the protection of consumer privacy.
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Partner programme

There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.

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Partner Portal

At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.

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Agency Program

Discover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.

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MSP Program

CallTower's MSP Partner Program empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.

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Microsoft Teams.

Dynamic and flexible communication solutions with scalability for today’s growing business needs 

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Microsoft Solutions Wheel

CallTower’s Microsoft Teams Calling Plans

Elevate your communication with CallTower for Teams, where the leading authority in voice solutions redefines excellence and unleashes the power of seamless connectivity.

CallTower pioneered the integration of global calling plans with Microsoft 365 and Microsoft Teams, offering a seamless and native experience. Our 24/7/365 client services team is always ready to support you.

We provide personalised implementation, adoption, training, and support strategies tailored to your needs. As a certified Microsoft Solution Partner, CallTower ensures top-tier monitoring and management services, delivering an exceptional user experience.

Experience CallTower’s Unmatched Excellence

Trailblazing Expertise

For years, CallTower has set the standard for voice integration with Microsoft technologies, paving the way for cutting-edge communication solutions.

Unrivaled Quality Assurance

Our relentless commitment to monitoring and managing services ensures a superior user experience, guaranteeing flawless communication across all levels.

Global Reach

CallTower is certified to deliver Operator Connect globally, offering exceptional voice solutions seamlessly integrated with Microsoft Teams for unmatched reliability and performance.

Key Integrations

We offer key integrations like Contact Center, CRM, SMS/MMS Texting, Compliance Recording, Analytics, Teams Mobile, analogue devices, credit card machines, door buzzers, and more.

Operator Connect

Operator Connect for Microsoft Teams

Revolutionize your Microsoft Teams experience by harnessing the power of CallTower’s Operator Connect. This groundbreaking feature empowers Teams administrators to effortlessly establish connexions with calling services, procure phone numbers, and allocate users—all within the familiar “Operators” tab in the Teams admin centre. 

Experience the future of communication with Operator Connect and unleash a new realm of efficiency and connectivity for your organisation. Learn More

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Direct Routing

CallTower’s Microsoft Teams Direct Routing

Elevate your business connectivity with CallTower’s Microsoft Teams Direct Routing solution that enhances your Microsoft Teams experience. Delivering crystal-clear calling capabilities, improved productivity, and streamlined operations, all within the familiar interface of Microsoft Teams. With CallTower’s expertise in voice-enabled solutions, empower your team to collaborate efficiently and stay connected effortlessly.

Experience the future of unified communication with CallTower’s advanced Microsoft Teams Direct Routing solution. Learn More

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CallTower’s Microsoft Teams GCC High

CallTower enables cloud-based Microsoft Teams Direct Routing voice capabilities within MSFT 365 GCC High. CallTower’s voice-optimised network provides the service, manages the network upgrades and integrates the technology and applications with around the clock monitoring by our Network Operations Centers. By offering redundant connexions through leading providers, CallTower can connect to almost any place at any time. CallTower also provides dedicated lines and global Session Initiated Protocol (SIP) Trunking all with 24x7x365 monitored services to ensure maximum uptime and available dynamic application failover.

Experience the future of unified communication with CallTower’s advanced Microsoft Teams Direct Routing solution. Learn More

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Integrations & Add-Ons

Contact centre Integration

CallTower delivers a seamless suite of fully integrated UCaaS and CCaaS solutions that are easy to deploy, easy to use, and can support our customers’ transition to the cloud.

Supported Teams Devices

CallTower’s Microsoft Teams solutions provide a feature rich solution to fit your business needs along with a wide range of Poly, Yealink and other Microsoft integrated devices.

Global MS Teams Phone System

Experience seamless global calling with CallTower’s MS Teams Phone solutions. Delivering voice optimised, straightforward access to both landline & mobile calling worldwide within M365.

CT Cloud Recording

Ensure compliance with ease using CallTower’s CT Cloud Recording. Our cloud-native solution simplifies call recording for decentralised and remote teams, seamlessly integrating with UC platforms to uphold top compliance standards.

Teams Mobile

Enhance your mobile communication experience by seamlessly integrating Microsoft Teams calling capabilities into your smartphone.

SMS & MMS Text for MS Teams

Send and receive SMS & MMS from MS Teams with CT TEXT. Connect instantly with your contacts in Outlook, Active Directory, SharePoint, and with your MS Teams channel members.

Emergency Services

Enable rapid emergency response with CallTower's E-911. Ensure swift and accurate assistance by providing essential location details during emergency calls.

CallTower Analytics

Unlock actionable insights with CallTower's Analytics 365. Elevate your decision-making process by harnessing the power of data analytics tailored specifically for your business needs.

One-Click Failover

Ensure seamless communication with CallTower's One Click Failover solution. During potential MS Teams service disruptions, effortlessly forward phone numbers for uninterrupted inbound calls.

How We Do It

CallTower Connect

A revolutionary tool enabling users to easily personalise and control their CallTower services

Simplifying Technology Management

At CallTower, we empower our customers to effortlessly navigate the ever-evolving landscape of technology through our user-friendly portal, Connect. Developed in-house, this cutting-edge proprietary system offers a seamless experience, allowing our customers to administer services without the need for specialised expertise or external consultants to manage their communication solutions. Say goodbye to the complexities and uncertainties associated with managing multiple technologies.

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CallTower Connect
Microsoft Teams
Microsoft Teams

Microsoft Teams

Quick Links MS Teams Webex Zoom