UCaaS Solutions
maximise your unified communications with our voice, contact centre productivity, and network support
Microsoft Solutions
All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct RoutingKey Integrations
Connect with anyone, anywhere, inside or outside your organisation, from a single, dedicated geographic number
CX / CCaaS
Empower meaningful customer connexions and drive real outcomes with our Customer Experience (CX) and Contact centre solutions.
CallTower Connect
A Revolutionary tool enabling users to easily personalise and control their CallTower Services
Solutions centre
Discover a comprehensive Solutions centre hub with resources, documentation, and expert guidance for all your business communication needs.
24/7/365 Support
Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
Updates & Notifications
Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
Network Status
Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
Support Escalation Path
Technical support escalation for critical issues
Implementation Escalation Path
Project implementation and deployment issues
Sales Escalation Path
Sales inquiries and contract negotiations
Billing Escalation Path
Billing disputes and account management
Client Success Escalation Path
Strategic account growth and optimization
Company & Learning
About Us
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
CallTower Training
Comprehensive resources and guidance to enhance your proficiency in utilising our communication solutions.
Webinars
Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Support & Billing
FAQs
Browse the FAQ webpage for quick answers to common questions about our products and services.
Bill centre
Explore for a streamlined experience managing and understanding your invoices and billing information.
CallTower, Inc. Terms of Use
Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.
Service & Compliance
Services Level Agreement
Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
Customer Proprietary Network
Explore the Customer Proprietary Network webpage for secure and customised communication solutions.
Billing questions, payments, disputes
Find essential information about billing inquiries, payment terms, and dispute resolution for your account.
Partner programme
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner Portal
At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Agency programme
Discover Are benefits of our Agency Partner programme for your business. Unlock revenue streams, scalable growth, and extensive support.
MSP programme
CallTower's MSP Partner programme empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.
California Consumer Privacy Act Certification.
This CCPA Certification (“Certification”) is made by and between CallTower, Inc. (“Vendor”), a Delaware corporation, with its headquarters at 10701 River Front Parkway, 4th Floor, South Jordan, UT 84095-3554 —including its subsidiaries and affiliated entities—and you (“Customer”) ( each a “Party” and collectively, the “Parties”). This Certification, dated as of the date last signed below, is incorporated into and forms a part of the master agreement, purchase order, other terms, invoice, terms of service, or any agreement between the Parties (collectively the “Agreement”) under which the Vendor provides services to Customer.
This Certification sets forth the terms and conditions relating to compliance with the California Consumer Privacy Act of 2018, Cal. Civil Code § 1798.100 et seq., (“CCPA”) and related regulations, as may be amended from time to time. In the event of a conflict between this Certification and the Agreement, this Certification will control when applicable. capitalised terms identified in this Certification shall have the same meaning as defined in the CCPA, unless otherwise noted. The Parties agree as follows:
- Vendor is a Service Provider and not a third party as described in the CCPA. Therefore, Vendor shall not:
(a) Sell the Personal Information Vendor receives pursuant to the Agreement.(b) Retain, use, or disclose the Personal Information Vendor receives pursuant to the Agreement for any purpose other than providing the services specified in the Agreement. Moreover, Vendor shall not retain, use, or disclose the Personal Information provided by Customer for a Commercial Purpose.(c) Retain, use, or disclose the Personal Information outside of the direct business relationship between Vendor and Customer.
Vendor certifies that it understands its obligations under this Agreement and the CCPA and will comply with those obligations.
CallTower, Inc.