About CallTower
Discover the power of seamless communication with the CallTower Battle Card. This comprehensive guide highlights CallTower’s proven expertise, proprietary technology, and best-of-breed solutions designed to transform how businesses connect, collaborate, and grow. From global enterprise voice to hybrid unified communications and contact centre solutions, CallTower delivers unmatched scalability, reliability, and support.
Established
- Providing communication solutions since 2002.
- Expanded significantly in 2014 to deliver multiple best-of-breed solutions.
Proven
- Services in 85+ countries.
- 15 data centres.
- Managing over 750,000 users globally.
Proprietary Delivery Platform
- Internally developed, fully proprietary technology to:
- Quote.
- Deploy.
- Integrate.
- Manage over 25 best-of-breed solutions and features.
Coverage, Implementation, and Support
- Services available in 85+ countries.
- Multiple data centres in North America, Asia, and Europe.
- White-glove implementations and live 24/7/365 support.
Best-of-Breed Solutions
- End-to-end NATIVE platforms:
- Microsoft Teams.
- Cisco Webex.
- Zoom.
- CT Voice.
- Collaboration and Cloud Contact Center platforms.
- Managed through a proprietary single-pane-of-glass admin portal.
Solutions Sold
- Global Enterprise Voice.
- Global Hybrid Unified Communications:
- Microsoft Teams, Webex, Zoom.
- Contact centre:
- Five9, Genesys, Webex.
- Key integrations for seamless adoption and scalability.
Key Integrations
- One-Click Failover.
- Dynamic E911.
- CT Text | WhatsApp.
- CT Recording.
- CT Fax | MasterFax.
- CallTower Analytics.
- eSIM | Teams and Webex.
- CT SIP.
- CT Unite.
- Microsoft 365.
- Microsoft Copilot.
- Microsoft Teams Premium.
- Entra Sync.
- Attendant Console.
- Phonism.
- CT Boost | SD-WAN.
- Voice Redundancy.
- Analog Device Support.
Georedundant Network
- Platforms optimised for voice.
- CallTower Connect: provisioning portal with 25+ APIs.
- Professional services for seamless implementation and round-the-clock support.
Ideal Customer Profile
- Companies with 100+ employees looking to scale and add locations.
- Businesses requiring effective communication and collaboration across multiple locations or dynamic workforces.
- Organizations seeking a Digital Workspace solution beyond PBX replacement.
- Companies migrating from legacy phone systems to cloud-based communications.
- Businesses needing interoperability between on-prem and cloud-based solutions.
Qualifying and Technical Questions
- Are you using Office 365 and want to voice-enable Teams?
- Do you need to voice-enable Teams on Microsoft GCC High?
- Are you migrating from on-premise to a cloud-based communications platform?
- Are you interested in a full cloud-based solution, including Contact Center?
- Are you using legacy Cisco services and need to migrate to Webex, MS Teams, or Zoom?
- Do you require a georedundant network with one-click failover options?
Objections and Rebuttals
Objection: Spending telecom dollars with multiple vendors.
- Rebuttal: Solved with CallTower’s unified portfolio of solutions, apps, and integrations—all provisioned under CallTower Connect.
Objection: Downtime issues.
- Rebuttal: Solved with geo-redundant network architecture, one-click failover, voice continuity, SIP trunks, and SD-WAN options.
Objection: Limited support with long wait times and DIY instructions.
- Rebuttal: Solved with CallTower’s implementation and support teams, help centre, and escalation paths.
Silver Bullets
- One-Stop Shop:
- Turnkey solution with one invoice, one support call, and one platform to monitor.
- Fully managed devices and redundant network environment.
- Project Management:
- No finger-pointing between solution providers.
- One project team for design/changes.
- Faster deployment times.
- Easy-to-use solution management tool.
CallTower is the ultimate partner for businesses seeking innovative, scalable, and reliable communication solutions. With a one-stop-shop approach, white-glove support, and cutting-edge integrations, CallTower empowers organisations to stay connected and ahead in today’s fast-paced world. Let CallTower redefine your communication strategy today!
