UCaaS Solutions
maximise your unified communications with our voice, contact centre productivity, and network support
Microsoft Solutions
All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing
Key Integrations
Connect with anyone, anywhere, inside or outside your organisation, from a single, dedicated geographic number
CX / CCaaS
Empower meaningful customer connexions and drive real outcomes with our Customer Experience (CX) and Contact centre solutions.
CallTower Connect
A Revolutionary tool enabling users to easily personalise and control their CallTower Services
Solutions centre
Discover a comprehensive Solutions centre hub with resources, documentation, and expert guidance for all your business communication needs.
24/7/365 Support
Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
Updates & Notifications
Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
Network Status
Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
Support Escalation Path
Technical support escalation for critical issues
Implementation Escalation Path
Project implementation and deployment issues
Sales Escalation Path
Sales inquiries and contract negotiations
Billing Escalation Path
Billing disputes and account management
Client Success Escalation Path
Strategic account growth and optimization
Company & Learning
About Us
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
CallTower Training
Comprehensive resources and guidance to enhance your proficiency in utilising our communication solutions.
Webinars
Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Support & Billing
FAQs
Browse the FAQ webpage for quick answers to common questions about our products and services.
Bill centre
Explore for a streamlined experience managing and understanding your invoices and billing information.
CallTower, Inc. Terms of Use
Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.
Service & Compliance
Services Level Agreement
Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
Customer Proprietary Network
Explore the Customer Proprietary Network webpage for secure and customised communication solutions.
Billing questions, payments, disputes
Find essential information about billing inquiries, payment terms, and dispute resolution for your account.
Partner programme
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner Portal
At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Agency programme
Discover Are benefits of our Agency Partner programme for your business. Unlock revenue streams, scalable growth, and extensive support.
MSP programme
CallTower's MSP Partner programme empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.
CT Analytics for Webex by Cisco
Dive into a world of data-driven insights and maximise the potential of your communication infrastructure with CallTower Analytics.
Unleash the Power of Data
With CallTower Analytics, you gain access to a comprehensive suite of analytical tools designed to provide real-time visibility into your communication networks. Harness the power of data to make informed decisions, optimise performance, and enhance productivity across your organisation.
CallTower Analytics empowers you to dig deep into your team’s performance with extensive filtering options and multiple customisable views. Gain a clear, comprehensive understanding of how your customer-facing team operates, so you can focus on what really matters—driving success. Your dashboard is all about your goals. personalise it to spotlight the metrics that matter most to your business. Whether you’re tracking response times, call volumes, or team performance, you’ll have the actionable insights you need to make informed decisions that optimise your operations.
Key Benefits
Improved Operational Visibility
Gain real-time access to key calling metrics, enabling faster decision-making and more responsive management of call activity.
Enhanced Agent Performance Management
Detailed insights into agent behaviour and productivity allow supervisors to identify coaching opportunities, recognise high performers, and balance workloads effectively.
optimised Resource Allocation
Identify peak call times and queue trends to better align staffing levels with demand, reducing wait times and improving service levels.
Reduced Call Abandonment
Real-time monitoring helps teams quickly respond to dropped or missed calls, increasing the likelihood of customer retention and satisfaction.
customisable Reporting and Dashboards
Tailor dashboards and wallboards to highlight the metrics most relevant to your operations, supporting data-driven decisions and continuous improvement.
Cost-Effective Contact centre Functionality
organisations with informal contact centres benefit from robust analytics without the complexity or cost of traditional contact centre platforms.
Seamless Transition from ECCR
For customers migrating from BroadWorks ECCR, CallTower Analytics offers a low-friction alternative that preserves reporting capabilities while enhancing usability and reducing overhead.
Key Features
- Real-Time CX Insights: Monitor live calling activity to identify performance trends and operational bottlenecks, enabling proactive responses to changing conditions.
- Agent Performance & Productivity: Access detailed reports on agent activity and performance metrics to support targeted coaching, recognise top performers, and balance workloads effectively.
- Customer Service Optimization: analyse peak call times and queue dynamics to allocate resources more effectively, reduce wait times, and recover dropped calls.
- Comprehensive Call Metrics: Track call volumes and performance across time intervals. customisable dashboards and wallboards allow teams to set benchmarks, visualise trends, and make data-driven decisions.
- Support for Informal Contact centres: Perfect for teams that engage with customers but lack the infrastructure of traditional call centres, offering scalable, cost-effective functionality without added complexity.
Call Performance Analytics
Live Wallboards
Missed Call Analytics
Service Level Reporting
CallTower Analytics for Webex by Cisco is built to enhance efficiency, elevate customer satisfaction, and keep your team performing at its best—all backed by powerful, user-friendly technology.
The CallTower Advantage
Multiple direct private connexions to Cisco
Global carrier connexions with 15+ voice carriers and 30+ Internet peering partners
CallTower’s network and platforms completely optimised for voice
Emergency services in 30+ Countries
Re-route phone calls to other devices during Cisco outages
SMS and CRM integration
E911 Emergency Services
Provision through Connect in minutes and assign phone numbers to your users
Smooth transition from your existing telephony to Webex Calling Phone System
Carrier-class 24/7/365 technical support and shared service level agreements with Cisco
No on-site equipment required, saving capital expenses
Direct connectivity to Cisco
Replace multiple local telco contracts to consolidate voice services
CallTower Connect – A self-provisioning portal with analytics around calling
