The CallTower Advantage: CallTower empowers business customers with Unified Communications, Contact Center, and Collaboration solutions, changing the way people communicate around the world.
Our Mission
To enable people to easily connect and get work done.
Experience seamless, intelligent communication with CallTower, your trusted cloud communications provider.
CallTower Specializations
- Unified Communications
- Collaboration
- Contact centre
- Conversational AI
- End-to-End Professional & Managed Services
- Exceptional Customer Experience (CX)
Our innovative solutions are designed to meet your unique business needs:
- Streamline Workflows
- Optimize IT Infrastructure
- Proactive Management
- Strategic Guidance
- Scalable for Easy Growth
Redefine the way your organisation communicates with CallTower—where innovation and expertise unite to drive meaningful connexions and lasting success.
Contact Center Professional and Support Services
At CallTower, we’re dedicated to helping you optimise and elevate your contact centre operations.
- Professional Services:
- Seamless implementation and integration.
- Tailored solutions for unique business needs.
- Guidance from planning to go-live support and beyond.
- Support Services:
- Flexible packages: Professional, Premium, and Elite.
- 24/7/365 support, proactive monitoring, and incident management.
- Certified partners of Genesys and Five9 with cutting-edge tools like AI, CRM integrations, and omnichannel communication enhancements.
Whether you need staff augmentation, managed services, or personalised customer service, we’re here to ensure your contact centre is ready to tackle today’s challenges and seize tomorrow’s opportunities.
Optimize Your Omnichannel Communications
- CRM, ERP, Ticketing System, and 3rd Party Integrations.
- Virtual or Remote Work Capabilities.
- Voice Recognition.
- Business Tool Optimization.
- Chat and Email Integration.
- Artificial Intelligence.
- Customer Self-Service Tools.
- Data Analytics.
Key Integrations
CallTower ensures businesses reach their full communication potential with enterprise-quality, feature-rich solutions. These include:
- One-Click Failover.
- Dynamic E911.
- CT Text | WhatsApp.
- CT Recording.
- CT Fax | MasterFax.
- CallTower Analytics.
- eSIM | Teams Mobile and Webex Go.
- CT SIP.
- CT Unite.
- Microsoft 365.
- Microsoft Copilot.
- Microsoft Teams Premium.
- Entra Sync.
- Attendant Console.
- Phonism.
- CT Boost | SD-WAN.
- Voice Redundancy.
- Analog Device Support.
Devices Supported
- Desk Phones.
- Soft Phones.
- Huddle Room Devices.
- Large/Small Conference Room Devices.
Global Reach
- Services in 85+ countries.
- 24/7/365 support.
- Robust global network with redundant connexions.
The CallTower Team
CallTower ensures businesses reach their full communication potential and stay competitive with advanced capabilities in today’s global marketplace. We enhance strategic and operational effectiveness by integrating Unified Communications and Contact Center solutions while reducing telecom costs.
Customer Support
- 24/7/365 Dedicated Customer Service:
- Unmatched implementation, training, and support teams.
- Designated product managers for seamless implementation.
- Client Success Managers act as an extension of your IT team.
- Training Options:
- On-site, online, and on-demand training.
- Real-Time Reporting:
- UC Analytics through Connect.
- Salesforce.com integration for ticketing.
CallTower Connect
CallTower Connect is a proprietary middleware platform for managing communication solutions. Features include:
- Admin/User Portal.
- Hunt Groups.
- Voicemail.
- Auto Attendants.
- Password Sync.
- Analytics.
- Email.
- Sync with Office 365 Tenant.
- Audio Conferencing.
Certifications and Achievements
- Certified SPLA Partner since 2008.
- Cloud Service Provider since 2014.
- Teams Direct Routing since 2018 (GCC High in 2020).
- Operator Connect launched in 2021.
- Top 100 CSP Growth Partner for 5 consecutive years.
- Cisco Premier Partner with certifications like CCENT, CCNA, CCDP, and more.
Global Network
- Robust and redundant global network with 24/7/365 monitoring.
- Dynamic voice redundancy solutions, including one-click failover.
- Support for Multi-Protocol Label Switching (MPLS) and SIP Trunking.
Use Cases
- Healthcare: Migrated to MS Teams, saving 45%.
- Banking: Transitioned to cloud-based communication with Five9 and MS Teams.
- Retail: Upgraded to MS Teams Voice in 40 days.
- Aerospace: Implemented GCC High Direct Routing for 14,000 employees.
- Defense: Provided Teams GCC High for security and compliance.
Dynamic Voice Redundancy Solutions
Outages and downtime cost time and money. CallTower ensures uninterrupted communication with multiple paths for 100% voice uptime, including one-click failover.
Conclusion
The CallTower advantage: CallTower delivers innovative, scalable, and reliable communication solutions tailored to meet the unique needs of businesses worldwide.
