Transitioning Healthcare Company to CallTower’s Calling Plans
Cost-Efficient Microsoft Teams Calling with CallTower
The Challenge
A healthcare company faced a significant issue when Microsoft increased the cost of their direct Calling Plans from $12 to $15 per user. This cost increase strained their budget and limited the scalability of their solution. Additionally, Microsoft’s Calling Plans offered no commission to Insight sales reps, weakening incentives and creating a gap in motivation. The company also lacked customization options and robust reporting tools, prompting them to seek a flexible and affordable alternative.
The Highlights
Challenge
- Microsoft raised Calling Plan costs from $12 to $15 per user.
- No commission structure for Insight sales reps.
- Limited customization and analytics.
Solution
- Switched to CallTower and saved 45%.
- Seamless migration using existing Teams setup.
- Added premium Teams analytics for deeper insights.
Outcome
- 45% cost savings on Calling Plans.
- Fast, disruption-free deployment.
- New commission and revenue streams for reps.
The Solution
The healthcare company partnered with Insight, which collaborated with CallTower to provide a compelling alternative. CallTower offered Calling Plans at a significantly lower cost, delivering nearly 50% savings compared to Microsoft.
Since the organisation was already using Teams, the transition was seamless, eliminating the need for professional services like call queues and auto attendant setup. This reduced implementation complexity and time.
To add further value, CallTower provided a premium Teams analytics package, enhancing the organisation’s reporting capabilities and improving visibility into system performance.
The Results
Substantial Cost Savings
- Reduced the price of Calling Plans by 45%, saving significant costs on telephony expenses.
Seamless Transition
- Quick and efficient switch with no need for additional professional services, ensuring minimal disruption.
Enhanced Features
- Upgraded to a comprehensive Teams analytics package, delivering deeper reporting insights.
Sales Rep Incentives
- Insight’s reps, who previously received no commission from Microsoft’s direct plans, began earning one-time payouts and ongoing commissions through CallTower’s offering.
Benefits for Sales Representatives
Lucrative Commission Structure
- Reps can earn both one-time payouts and recurring commissions, a clear advantage over Microsoft’s Calling Plans, which do not compensate reps for direct sales.
High Customer Appeal
- Near 50% cost savings is a strong selling point, especially for businesses already using Teams and looking to reduce expenses.
Ease of Selling
- CallTower eliminates the need for professional services in transitions and adds value through analytics packages, simplifying the selling process. Deals are easier to close, leading to faster sales cycles and more satisfied customers.
Upsell Opportunities
- The custom Teams analytics package and additional services from CallTower provide excellent opportunities for reps to upsell to clients, offering more comprehensive solutions tailored to their needs.
Summary
The partnership between the healthcare company and CallTower demonstrated the power of cost savings, seamless implementation, and added value through enhanced features. For sales reps, the ability to earn commissions and one-time payouts while providing customers with superior and affordable solutions makes adopting CallTower’s plans a win-win scenario.
This case serves as an example of how leveraging strategic partnerships leads to impactful outcomes for both clients and sales teams.