Comparison Matrix for CallTower’s UC Solutions
Key Business Integrations
CallTower provides UCaaS solutions designed to help organisations stay connected and ahead in today’s fast-paced business environment. One of the key features of CallTower’s UCaaS solutions is their ability to seamlessly integrate with a wide range of business tools, including:
- Contact Center Solutions: Manage all communication aspects in one place, streamlining channels and improving customer service for increased satisfaction and loyalty.
- E911 and Emergency Notification Systems: Ensure quick and easy access to emergency services, providing peace of mind and security for businesses and employees.
- Failover Options: One-click failover ensures smooth operations during outages or technical difficulties.
- Global Availability: Operates in 85+ countries and over 6,000 cities through 45 carriers and internet peering partners, ensuring seamless international connectivity.
Features Comparison
Telephony Features
- Number Porting
- Desktop Soft Client
- Device Management
- Desk Phone
- Mobile Client (Full Call Ability Functionality)
- IPC Turret System
- Computer-to-Computer Calls
- Click-to-Dial from Outlook
- Outlook Contact Synchronization
- PSTN Calling
- Contact centre Integration
- Speech-to-Text Transcription
- Auto Attendant
- Voice Recognition from Auto Attendant
- Hunt Groups
- Add-On Email Client
Additional Telephony Features
- Roll Over Lines
- Encryption from PBX to Phone
- One-Click Failover
- Call Queuing / Hybrid Work
- Analog Device (SIP) Trunks via CT Cloud
- Integration with Personal Contacts
- Voicemail
- Call Hold / Call Forwarding
- Status Change Alerts
- Find-Me-Follow-Me
- Call Forking / Simultaneous Ring
- SMS Text Messaging
- Call Park
Conferencing & Collaboration Features
- Custom Hold Music
- Corporate Speed Dials
- Call Forwarding (Unregistered/Unanswered)
- Shared Lines/Delegates
- Direct to Voicemail (DVM)
- International Coverage (70+ countries & 6K+ cities)
- Native Multicast Paging
- CRM Integration
- Native Automatic Call Distribution (ACD)
- Instant Messaging (IM)
- Outlook Calendar Integration
- Create a Meeting from Outlook
- Video Conferencing
- Web Conferencing (Join Online)
System Features
- Mobile Client (IM, Presence, Audio/Video)
- Schedule and Host Conferences
- Desktop Sharing
- Application and Whiteboard Sharing
- Meet Me Conferencing
- On-Demand Conferencing
- End User/Admin Portal Login
- E911 Service
- Emergency Text and Email Notification
- Credit Card Machines
- Paging / Door Buzzers
- Visitor/Student/Bus/Drill Management System
- Compliance Recording of Meetings and Conferences
Advanced Features
- CT Cloud Boost
- CT Analytics
- Artificial Intelligence
- Webinar / Live Event / Advanced Features
Contact Information
For more information:
- Website: www.calltower.com
- Email: sales@calltower.com
- Phone: (800) 347-5444
