CallTower CCaaS Professional Services: Your Trusted CCaaS & CAI Implementation Partner
CallTower modernises contact centres with best-in-class CCaaS and Conversational AI (CAI) platforms, delivering solutions that:
- Reduce complexity.
- Minimize disruption.
- Accelerate ROI.
In today’s rapidly evolving customer experience landscape, organisations must deliver faster, smarter, and more connected service across every channel and location. Choosing the right partner isn’t just about technology; it’s about a strategic advisor who
understands your goals and supports you from discovery to deployment and beyond.
Why Choose CallTower for CCaaS Professional Services?
- Proven CCaaS Expertise: Years of hands-on experience across leading platforms.
- Tailored Training Programs: Custom sessions for your team.
- Flexible, Human Approach: Adapts to your way of working.
- Direct, Multi-Channel Support: Real people, not just portals.
- Conversational AI Expertise: Intelligent automation to enhance CX and EX.
- Extended Hours & Ad-Hoc Services: Operations don’t stop at 5 p.m.
- Global Reach: End-to-end services across CCaaS, UCaaS, AI integrations, and cloud communications.
With over 1,000 successful deployments, CallTower consistently delivers results that simplify operations, enhance customer and agent experiences, and maximise ROI.
Our Core Services
1. CCaaS & CAI Implementation
- Custom deployments of industry-leading platforms like Five9, Genesys, Parloa, and more.
- Seamless setup, optimization, and scaling of self-service and assisted service channels.
2. CallTower AI
- Intelligent Chatbots: Automate customer interactions with personalised, efficient responses.
- Voicebots: Enhance customer journeys with natural, human-like interactions.
- AgentAssist: Provide real-time support to agents for better performance.
3. CX & EX Optimization
- Improve both customer-facing and agent-facing journeys.
- Align business outcomes with powerful, personalised experiences.
4. Platform Integration
- Create a connected, high-performance ecosystem by integrating CCaaS, UCaaS, and AI tools.
5. Workforce Management (WFM)
- Streamline forecasting, scheduling, and intraday management.
- Drive operational efficiency and elevate agent performance.
End-to-End Delivery Methodology
1. Post-Implementation Support
- Ongoing support, documentation, and facilitation of growth and expansion projects.
2. Training & Knowledge Transfer
- Equip teams with the knowledge to fully utilise CCaaS tools.
- Ensure maximum understanding of your environment.
3. Go-Live Preparation
- Testing, acceptance, and infrastructure configuration for a seamless launch.
Tailored Solutions. Real Results.
No two contact centres are alike. CallTower’s contact centre professional services customise platforms, automation, and tools to match your environment and goals. From chatbots to special projects, their team brings technical and industry expertise to every step of your operations.
Security, Compliance, and Trust—Built In
- Secure, Compliant Systems: Meet strict regulatory standards and protect customer data.
- PCI-DSS Compliance: Securely accept, process, and transmit payment data across channels.
Client Success Stories
1. EPCOR (CCaaS Implementation)
- Seamless migration to Genesys Cloud CX.
- Improved operational efficiency and customer service with minimal disruption.
2. Insurance Leader (CAI Automation)
- Automated claims tasks using intelligent voicebots.
- Faster response times, reduced manual workload, and improved customer journeys.
Ready to Start?
Let’s connect and explore how CallTower can transform your contact centre with tailored solutions and expert-led services.