Connect User and Admin Portal

CallTower Connect: Control Your CallTower Services

CallTower Connect is a unified portal application designed to simplify the setup and management of CallTower solutions, offering seamless control over various communication tools.

---

Key Features

Unified Management

• Manage multiple services from a single portal, including:
  • Cisco Cloud Calling
  • Webex Calling
  • Microsoft Teams
  • CT Cloud Voice
  • CT Cloud SIP
  • Email and Conferencing solutions

Ease of Use

• For Corporate Administrators:
  • Reduced workload with a simplified interface for user management.
• For Users:
  • Access to:
    • Corporate directory
    • Password management
    • Voicemail profile personalization
    • Call forwarding
    • Speed dial button assignments
    • Downloads

Mobile App

• CallTower Connect User Mobile:
  • Free app available on Apple and Google app stores for on-the-go management.

---

Advanced Functionalities

UC Analytics

• Granular reporting on:
  • IM/Presence activity
  • Meeting types
  • Customizable and schedulable reports

MACD (Move, Add, Change, Delete)

• Administrators can manage hosted services like:
  • Cisco
  • Audio Conferencing
  • Microsoft products (Teams, Skype for Business, Exchange, SharePoint, Contact Center)

Active Directory (AD) Sync

• Synchronize multiple AD servers across locations and server forests.
• Supports “one-to-many” relationships for companies with multiple locations.

Password Sync

• Synchronize local Active Directory passwords with CallTower products like:
  • CallTower Connect
  • Skype for Business
  • Jabber
  • Office 365

Hunt Groups

• Distribute calls from a single number to multiple phone lines.

Auto Attendants

• Route incoming calls to extensions, landlines, mobile phones, VoIP devices, or recordings without human intervention.

---

Solutions centre

• Access helpful tips, articles, and self-help instructions at www.uc.solutions.
• Fastest way to resolve common issues and maximise CallTower services.

---

Conclusion

CallTower Connect empowers businesses with a unified, user-friendly platform for managing communication tools, reducing administrative workload, and enhancing user experience.