Personalized Dashboard Insights for Microsoft Teams
Transform Your Business Performance with Insights for Microsoft Teams
CallTower Analytics is a native app for Microsoft Teams that promotes:
- Collaboration.
- Wellbeing.
- Customer engagement.
It helps drive business performance by:
- Understanding collaboration between people and teams.
- Gaining visibility into customer engagement.
- Driving positive behaviours.
- Enhancing customer experience.
With a wide range of standard and customizable dashboards, CallTower Analytics makes it easy to understand your people and customers.
Customized Insights for Your Business
- Individuals: View collaboration, behaviour, and activity trends.
- Leaders: Support multiple teams with ease, promoting staff wellbeing and motivation.
- Businesses: Make data-driven decisions to improve employee and customer experiences.
Increase Quality Collaboration
- Manage your people more effectively with insights into their collaboration experience.
- Use meeting analytics, team trends, chat sentiment, network quality, and activity summaries to:
- Ensure effective communication.
- Promote knowledge sharing.
- Adhere to company policies.
Make Working Together Better
CallTower Analytics empowers individuals and teams to:
- Work smarter and healthier, no matter where they are.
- Leverage insights to improve mental health, team performance, and business outcomes.
- Review collaboration activity to:
- Understand team members’ capacity.
- Promote effective time management.
- Avoid overwork and extreme collaboration, which do not always equate to productivity.
Take Your Customer Experience to the Next Level
- Understand call volumes and answer performance with Calling Analytics.
- Manage missed calls and busy periods more effectively to deliver exceptional customer experiences.
Comparison: Collaboration Analytics vs. Calling Analytics
| Collaboration Analytics | Calling Analytics |
|---|---|
| Compare individuals and groups to maximise productivity. | Measure call performance against key performance indicators. |
| Identify and replicate best practises to improve performance and reduce stress. | Understand how call volume and resources impact customer experience. |
| Understand levels of wellbeing and motivation. | Manage missed calls and busy periods more effectively. |
| Highlight network quality issues to preserve customer experience. | Gain visibility of call queues and optimise call journeys. |
Compliance and Privacy
As a native Microsoft Teams app:
- Access permissions and hierarchy are defined by Microsoft 365 administration settings in line with your security and data protection policies.
- Easily define and manage:
- People permissions: Allow the right access to the right data.
- Group permissions: Enable access to team analytics.
