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UCaaS Solutions

Maximize your unified communications with our voice, contact centre productivity, and network support

UCaaS Solutions Interactive Coverage Map Global Enterprise Voice Solutions

Microsoft Solutions

All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing

Webex by Cisco

Cisco Collaboration Webex Calling Webex Dedicated Instance

Zoom

Zoom Calling Zoom Phone
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Key Integrations

Connect with anyone, anywhere, inside or outside your organisation, from a single, dedicated geographic number

Key Integrations
Dynamic E-911
Microsoft 365
MS Teams Premium
Webex Go
Teams Mobile
CT Analytics for MS Teams
CT Analytics for Webex by Cisco
Microsoft Copilot
Phonism (Migration Device Software)
Spam Blocking Powered by Mutare
CT Unite (CRM Integration)
CT SIP
CT Text for Teams
CT Text for Webex
One Click Failover
CT Recording
CT Fax
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CX / CCaaS

Empower meaningful customer connexions and drive real outcomes with our Customer Experience (CX) and Contact Center solutions.

CX Solutions Conversational AI CallTower AI Contact Center Support Services Contact Center Professional Services Consulting Services

CCaaS Platforms

CCaaS Solutions
Five9 Contact centre
Genesys Cloud
Webex Contact centre
Ascend Teams Contact Center
CT Contact centre
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CallTower Connect

A Revolutionary tool enabling users to easily personalise and control their CallTower Services

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Solutions centre

Discover a comprehensive Solutions Center hub with resources, documentation, and expert guidance for all your business communication needs.
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24/7/365 Support

Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
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Updates & Notifications

Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
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Network Status

Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
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Client Support Plan
Detailed service overview and support structure

Explore the Client Support Plan for a detailed overview of our services, ensuring tailored assistance and enhanced support for your unique needs.
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Support Escalation Path

Technical support escalation for critical issues
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Implementation Escalation Path

Project implementation and deployment issues
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Sales Escalation Path

Sales inquiries and contract negotiations
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Billing Escalation Path

Billing disputes and account management
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Client Success Escalation Path

Strategic account growth and optimization

Company & Learning

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About Us

Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
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CallTower Training

Comprehensive resources and guidance to enhance your proficiency in utilising our communication solutions.
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Webinars

Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.

Support & Billing

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FAQs

Browse the FAQ webpage for quick answers to common questions about our products and services.
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Bill centre

Explore for a streamlined experience managing and understanding your invoices and billing information.
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CallTower, Inc. Terms of Use

Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.

Service & Compliance

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Services Level Agreement

Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
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Customer Proprietary Network

Explore the Customer Proprietary Network webpage for secure and customised communication solutions.
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Billing questions, payments, disputes

Find essential information about billing inquiries, payment terms, and dispute resolution for your account.

Privacy & Legal

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Privacy Policy and Notice

Review the information on how we safeguard your personal data, ensuring transparency in our services.
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California Consumer Privacy Act

Check out how we comply with CCPA regulations, prioritising the protection of consumer privacy.
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Partner programme

There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.

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Partner Portal

At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.

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Agency Program

Discover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.

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MSP Program

CallTower's MSP Partner Program empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.

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CallTower AI

Unifying AI-Powered Solutions to Transform Communication and Productivity
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Let's Connect
Let's Connect
Let's Connect
CallTower AI

CallTower AI brings together all of CallTower’s artificial intelligence (AI) capabilities under one umbrella. Our AI-powered solutions and professional services enhance customer experiences, boost employee productivity, and optimise operational efficiency. From integrated AI in communication platforms to specialised AI practises, CallTower AI delivers smarter, faster, and more seamless business interactions.

UCaaS AI Integrations

Enhance unified communications with intelligent features embedded in platforms like Webex, Zoom, and Microsoft Teams:

Teams-Zoom-Webex-Logos

Meeting Transcriptions & Summaries

Voice Commands & Smart Scheduling

AI Noise Suppression and Enhancements

Microsoft Copilot & Microsoft 365 AI

Leverage Microsoft’s AI ecosystem across communication and productivity tools:

Copilot and 365

Copilot in Teams: Summarizes meetings, generates action items, and provides intelligent recaps

Copilot in Outlook, Word, Excel, etc.: Drafts emails, analyses data, creates content, and more

Security & Compliance AI: Detects anomalies and protects sensitive information

Webex by Cisco AI Assistant

Cisco Webex AI Assist enhances customer engagement with:

Real-time queue management

Advanced call routing

Personalized screen pops

Silent monitoring, coaching, and analytics for supervisors

Scalable management via Cisco’s Control Hub with global PSTN access (70+ countries)

Zoom AI Companion

Boost productivity and collaboration with Zoom AI Companion:

Zoom ai

Real-time transcription and smart meeting summaries

Noise suppression and virtual backgrounds

Advanced analytics, automated scheduling, and personalised meeting insights

Conversational AI

Transform your contact centre experience with intelligent, natural interactions.

parloa,genesys, five9

Virtual Agents to automate routine customer interactions and self‑service requests

Agentic AI for multi‑step, contextual decision‑making and action across systems

Agent Assist for real‑time guidance, insights, and task automation during live interactions

Omnichannel engagement ​Multimodal, AI‑driven automation across voice and digital channels for seamless, consistent CX.

Smart routing and sentiment detection to prioritise and direct conversations intelligently

Seamless live‑agent handoff with full conversation context preserved

CallTower AI
CallTower AI

CallTower AI

Quick Links MS Teams Webex Zoom