Client Success Team Leader recognised as Best Use of Technology in Customer Service – Telecom in 2022
SALT LAKE CITY, UT, BOSTON, MA, CHICAGO, IL – March 2, 2022 – CallTower, an international leader in delivering cloud-based enterprise-class unified communications, contact centre and collaboration solutions announced today that Senior Manager – Client Success Melinda Hicks was presented with a Bronze Stevie® Award in the Best Use of Technology in Customer Service – Telecommunications Industries category in the 16th annual Stevie Awards for Sales & Customer Service on behalf of CallTower.
The Stevie Awards for Sales & Customer Service are the world’s top honours for customer service, contact centre, business development and sales professionals. The Stevie Awards organises eight of the world’s leading business awards programmes, also including the prestigious American Business Awards® and International Business Awards®.
Winners will be recognised during a virtual awards ceremony on May 11.
More than 2,300 nominations from organisations of all sizes and in virtually every industry, in 51 nations, were considered in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide on eight specialised judging committees. Entries were considered in more than 90 categories for customer service and contact centre achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; more than 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognise new products and services, solution providers, and organisations’ and individuals’ response to the COVID-19 pandemic. New categories this year honour excellence in thought leadership in customer service and sales.
CallTower, through Senior Manager – Client Success Melinda Hicks, has been awarded the 2022 Bronze Stevie® Award for Best Use of Technology in Customer Service – Telecommunications Industries.
“I am honoured to receive this esteemed recognition from The Stevie® Awards on behalf of CallTower,” replied Senior Manager Melinda Hicks. “The secret to our success at CallTower is the support and partnership of our customers; it inspires us to exceed expectations every day.”
“The nominations we received for the 2022 competition illustrate that business development, customer service, and sales professionals worldwide, in all sorts of organisations, have continued to innovate, thrive, and meet customer expectations during the COVID-19 pandemic,” said Stevie Awards president Maggie Gallagher Miller. “The judges have recognised and rewarded their achievements, and we join them in applauding this year’s winners for their continued success. We look forward to recognising them on May 11.”
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/Sales.
Since its inception in 2002, CallTower has evolved into a leading international leading cloud-based, enterprise-class Unified Communications, Contact Center, and Collaboration solutions provider for growing organisations in over 100 countries and 6,000 cities globally with local calling. CallTower provides, integrates and supports industry-leading solutions, including Native Microsoft® Teams Direct Routing, Microsoft® Operator Connect, Office 365, GCC High Teams Direct Routing, Cisco® Webex Calling, UCM, HCS, Webex Collab Suite, CT Cloud UC, CT Cloud Boost, CT Cloud Meeting powered by Zoom and three contact centre options, including Five9 for business customers.
For more information, contact marketing@calltower.com
About The Stevie Awards
Stevie Awards are conferred in eight programmes: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organisations in more than 70 nations. Honoring organisations of all types and sizes and the people behind them, the Stevies recognise outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
Sponsors of the 16th annual Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc., Thought Leadership Leverage, and ValueSelling Associates, Inc.
For more information, contact marketing@calltower.com