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CallTower AI

Unifying AI-Powered Solutions to Transform Communication and Productivity
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CallTower AI

CallTower AI brings together all of CallTower’s artificial intelligence (AI) capabilities under one umbrella. Our AI-powered solutions and professional services enhance customer experiences, boost employee productivity, and optimize operational efficiency. From integrated AI in communication platforms to specialized AI practices, CallTower AI delivers smarter, faster, and more seamless business interactions.

Our AI Practices

Conversational AI

Transform your contact center experience with intelligent, natural interactions.

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24/7 Chatbots & Voicebots for routine inquiries

Agentic AI for multi-step, contextual decisions

Omnichannel Support across voice, SMS, chat & social

Smart Routing & Sentiment Detection to prioritize and direct conversations

Agent Assist for real-time guidance and automation

Live Agent Handoff with full conversation context

UCaaS AI Integrations

Enhance unified communications with intelligent features embedded in platforms like Webex, Zoom, and Microsoft Teams:

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Meeting Transcriptions & Summaries

Voice Commands & Smart Scheduling

AI Noise Suppression and Enhancements

Microsoft Copilot & Microsoft 365 AI

Leverage Microsoft’s AI ecosystem across communication and productivity tools:

Copilot and 365

Copilot in Teams: Summarizes meetings, generates action items, and provides intelligent recaps

Copilot in Outlook, Word, Excel, etc.: Drafts emails, analyzes data, creates content, and more

Security & Compliance AI: Detects anomalies and protects sensitive information

Webex by Cisco AI Assistant

Cisco Webex AI Assist enhances customer engagement with:

Real-time queue management

Advanced call routing

Personalized screen pops

Silent monitoring, coaching, and analytics for supervisors

Scalable management via Cisco’s Control Hub with global PSTN access (70+ countries)

Zoom AI Companion

Boost productivity and collaboration with Zoom AI Companion:

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Real-time transcription and smart meeting summaries

Noise suppression and virtual backgrounds

Advanced analytics, automated scheduling, and personalized meeting insights

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