UCaaS Solutions
Maximize your unified communications with our voice, contact center productivity, and network support
Microsoft Solutions
All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing
Key Integrations
Connect with anyone, anywhere, inside or outside your organization, from a single, dedicated geographic number
CX / CCaaS
Empower meaningful customer connections and drive real outcomes with our Customer Experience (CX) and Contact Center solutions.
CallTower Connect
A Revolutionary tool enabling users to easily personalize and control their CallTower Services
Solutions Center
Discover a comprehensive Solutions Center hub with resources, documentation, and expert guidance for all your business communication needs.
24/7/365 Support
Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
Updates & Notifications
Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
Network Status
Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
Support Escalation Path
Technical support escalation for critical issues
Implementation Escalation Path
Project implementation and deployment issues
Sales Escalation Path
Sales inquiries and contract negotiations
Billing Escalation Path
Billing disputes and account management
Client Success Escalation Path
Strategic account growth and optimization
Company & Learning
About Us
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
CallTower Training
Comprehensive resources and guidance to enhance your proficiency in utilizing our communication solutions.
Webinars
Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Support & Billing
FAQs
Browse the FAQ webpage for quick answers to common questions about our products and services.
Bill Center
Explore for a streamlined experience managing and understanding your invoices and billing information.
CallTower, Inc. Terms of Use
Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.
Service & Compliance
Services Level Agreement
Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
Customer Proprietary Network
Explore the Customer Proprietary Network webpage for secure and customized communication solutions.
Billing questions, payments, disputes
Find essential information about billing inquiries, payment terms, and dispute resolution for your account.
Partner Program
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner Portal
At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Agency Program
Discover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.
MSP Program
CallTower's MSP Partner Program empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.
CallTower AI
Unifying AI-Powered Solutions to Transform Communication and Productivity
CallTower AI brings together all of CallTower’s artificial intelligence (AI) capabilities under one umbrella. Our AI-powered solutions and professional services enhance customer experiences, boost employee productivity, and optimize operational efficiency. From integrated AI in communication platforms to specialized AI practices, CallTower AI delivers smarter, faster, and more seamless business interactions.
UCaaS AI Integrations
Enhance unified communications with intelligent features embedded in platforms like Webex, Zoom, and Microsoft Teams:
Meeting Transcriptions & Summaries
Voice Commands & Smart Scheduling
AI Noise Suppression and Enhancements
Microsoft Copilot & Microsoft 365 AI
Leverage Microsoft’s AI ecosystem across communication and productivity tools:
Copilot in Teams: Summarizes meetings, generates action items, and provides intelligent recaps
Copilot in Outlook, Word, Excel, etc.: Drafts emails, analyzes data, creates content, and more
Security & Compliance AI: Detects anomalies and protects sensitive information
Webex by Cisco AI Assistant
Cisco Webex AI Assist enhances customer engagement with:
Real-time queue management
Advanced call routing
Personalized screen pops
Silent monitoring, coaching, and analytics for supervisors
Scalable management via Cisco’s Control Hub with global PSTN access (70+ countries)
Zoom AI Companion
Boost productivity and collaboration with Zoom AI Companion:
Real-time transcription and smart meeting summaries
Noise suppression and virtual backgrounds
Advanced analytics, automated scheduling, and personalized meeting insights
Conversational AI
Transform your contact center experience with intelligent, natural interactions.
Virtual Agents to automate routine customer interactions and self‑service requests
Agentic AI for multi‑step, contextual decision‑making and action across systems
Agent Assist for real‑time guidance, insights, and task automation during live interactions
Omnichannel engagement Multimodal, AI‑driven automation across voice and digital channels for seamless, consistent CX.
Smart routing and sentiment detection to prioritize and direct conversations intelligently
Seamless live‑agent handoff with full conversation context preserved
