UCaaS Solutions
Maximize your unified communications with our voice, contact center productivity, and network support
Microsoft Solutions
All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing
Key Integrations
Connect with anyone, anywhere, inside or outside your organization, from a single, dedicated geographic number
CX / CCaaS
Empower meaningful customer connections and drive real outcomes with our Customer Experience (CX) and Contact Center solutions.
CallTower Connect
A Revolutionary tool enabling users to easily personalize and control their CallTower Services
Solutions Center
Discover a comprehensive Solutions Center hub with resources, documentation, and expert guidance for all your business communication needs.
24/7/365 Support
Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
Updates & Notifications
Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
Network Status
Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
Support Escalation Path
Technical support escalation for critical issues
Implementation Escalation Path
Project implementation and deployment issues
Sales Escalation Path
Sales inquiries and contract negotiations
Billing Escalation Path
Billing disputes and account management
Client Success Escalation Path
Strategic account growth and optimization
Company & Learning
About Us
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
CallTower Training
Comprehensive resources and guidance to enhance your proficiency in utilizing our communication solutions.
Webinars
Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Support & Billing
FAQs
Browse the FAQ webpage for quick answers to common questions about our products and services.
Bill Center
Explore for a streamlined experience managing and understanding your invoices and billing information.
CallTower, Inc. Terms of Use
Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.
Service & Compliance
Services Level Agreement
Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
Customer Proprietary Network
Explore the Customer Proprietary Network webpage for secure and customized communication solutions.
Billing questions, payments, disputes
Find essential information about billing inquiries, payment terms, and dispute resolution for your account.
Partner Program
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner Portal
At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Agency Program
Discover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.
MSP Program
CallTower's MSP Partner Program empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.
Microsoft Teams Direct Routing
CallTower delivers an International Integrated Microsoft 365 Native Microsoft Teams experience
CallTower’s Microsoft Teams Calling Plans
CallTower has been voice enabling Microsoft solutions for years. As a Microsoft Modern Work and Solutions Partner providing cloud voice solutions, our monitoring and management services ensure the highest quality user experience. Globally, CallTower is one of few organizations certified to provide voice with Microsoft Teams.
CallTower made the transition to Teams Direct Routing Phone System seamless for our users. By performing all the necessary setup in Microsoft 365 prior to, and at the time of, the migration, and conducting training sessions for our users, they provided a literal turnkey solution for our new phone system.
Richard Wilhite System Administrator Supervisor, Allen Press
The CallTower Advantage
Multiple direct private connections to Microsoft
Global carrier connections with 15+ voice carriers and 30+ Internet peering partner
CallTower’s network and platforms completely optimized for voice
Emergency services in 30+ Countries
Re-Route phone calls to other devices when Microsoft has an outage
SMS and CRM integration
Managed Direct Routing service through geo-redundant hosted SBC’s
Porting between customer’s PBX to Teams by CallTower
Live training and 24/7/365 support
Analog device support – faxes, paging, door buzzers, security gates, credit card machines
No networking or edge equipment needed
