CX Solutions

Empowering contact centers with analytics, AI, WFM, and automation from the industry’s most innovative providers.

Advanced Analytics

Emite logo

emite is a global leader in cloud contact center analytics.

Pinpointing the root cause of poor customer experiences is harder than ever with rising remote work, growing expectations, and data scattered across systems. Without clear insights, businesses risk wasting time, money, and resources on the wrong fixes—hurting performance and productivity.

Key Benefits:

Data-Driven Insights

Efficient Resource Management

Scalable Integration

emite iPaaS: Integrate apps, data sources, and services with a secure, real-time analytics layer to support agile decision-making.

Unlock the full potential of your contact center today.

Conversational AI (CAI)

Parloa is a leading global AI company dedicated to making every customer interaction as seamless as talking to a friend.

Parloa makes AI-powered conversations feel natural, enabling 24/7, multilingual, autonomous agents. Its platform assists human agents with real-time translations and suggestions, improving both CX and operational efficiency.

Key Benefits:

Personal AI Agents

AI Assist for Employees

AI Agent Lifecycle Management

AI Model & Data Orchestration

Real-Time Translation (RTT)

AI Agent Management Platform (AMP):

Parloa’s AMP is a comprehensive platform that lets contact centers design, deploy, and scale AI agents. It combines autonomous AI agents, real-time employee assistance, model orchestration, and robust safety measures to deliver seamless, human-like customer interactions—anytime, in any language.

Conversational & Generative AI

Kore AI

Smarter Interactions for Customers and Agents



Kore.ai’s platform helps organizations deliver AI-powered customer and employee experiences across chat, voice, and generative AI. It enhances agent productivity, automates workflows, and integrates with existing systems for faster, more personalized service.

Key Benefits:

AgentAssist

XO Platform

Workflow Automation

Integration Ready

Workforce Management (WFM)

Aspect – Workforce Management & Optimization

Smarter Scheduling. Better Performance.
Aspect helps contact centers forecast demand, schedule agents efficiently, and monitor performance in real time. Its tools ensure the right people are in the right place at the right time while maximizing service levels and agent satisfaction.

Key Benefits:

Employee Self-Service

Multi-skill & Back Office Support

Forecasting Accuracy

Business Planning

Schedule Optimization

Schedule Validation

Real-time Adherence Monitoring

Deployment Flexibility

As an Aspect Gold Partner for more than two decades, we have a deep understanding of workforce management operations, and can guide and assist you throughout the process – and beyond – of implementing and supporting your Aspect solution.

We can assist in the purchase, implementation, integration, personalized consultative support, training and evolution of your Aspect WFM contact center solution.

For more information