UCaaS Solutions
maximise your unified communications with our voice, contact centre productivity, and network support
Microsoft Solutions
All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing
Key Integrations
Connect with anyone, anywhere, inside or outside your organisation, from a single, dedicated geographic number
CX / CCaaS
Empower meaningful customer connexions and drive real outcomes with our Customer Experience (CX) and Contact centre solutions.
CallTower Connect
A Revolutionary tool enabling users to easily personalise and control their CallTower Services
Solutions centre
Discover a comprehensive Solutions centre hub with resources, documentation, and expert guidance for all your business communication needs.
24/7/365 Support
Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
Updates & Notifications
Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
Network Status
Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
Support Escalation Path
Technical support escalation for critical issues
Implementation Escalation Path
Project implementation and deployment issues
Sales Escalation Path
Sales inquiries and contract negotiations
Billing Escalation Path
Billing disputes and account management
Client Success Escalation Path
Strategic account growth and optimization
Company & Learning
About Us
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
CallTower Training
Comprehensive resources and guidance to enhance your proficiency in utilising our communication solutions.
Webinars
Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Support & Billing
FAQs
Browse the FAQ webpage for quick answers to common questions about our products and services.
Bill centre
Explore for a streamlined experience managing and understanding your invoices and billing information.
CallTower, Inc. Terms of Use
Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.
Service & Compliance
Services Level Agreement
Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
Customer Proprietary Network
Explore the Customer Proprietary Network webpage for secure and customised communication solutions.
Billing questions, payments, disputes
Find essential information about billing inquiries, payment terms, and dispute resolution for your account.
Partner programme
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner Portal
At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Agency programme
Discover Are benefits of our Agency Partner programme for your business. Unlock revenue streams, scalable growth, and extensive support.
MSP programme
CallTower's MSP Partner programme empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.
Zoom Contact centre
Deliver Exceptional Customer Experiences with AI-Powered CCaaS
Zoom Contact centre is redefining how businesses connect with customers – combining omnichannel engagement, video-first experiences, and AI-powered intelligence into a single, scalable cloud platform. Through CallTower, organisations can deploy and optimise Zoom Contact centre to enhance efficiency, empower agents, and elevate every customer interaction.
What is Zoom Contact centre?
Zoom Contact centre is a cloud-based contact centre (CCaaS) solution that enables organisations to manage customer interactions across multiple channels—including voice, video, SMS, and chat—from one unified platform.
Designed for flexibility, innovation, and ease of deployment, it empowers businesses to deliver seamless, personalised support experiences while adapting to evolving customer expectations.
Key Benefits of Zoom Contact centre
Streamlined Efficiency Across Every Interaction
Centralising communications within one platform allows teams to respond faster and resolve issues more effectively. Features like automated routing, IVR, and real-time analytics help agents handle inquiries with greater precision and speed.
Result: Faster resolution times and improved customer satisfaction.
True Omnichannel Customer Engagement
Zoom Contact centre delivers a unified, multi-channel experience, enabling customers to connect via their preferred communication method—voice, video, SMS, or chat.
Result: Consistent, personalised experiences that boost retention and loyalty.
Video-First Customer Service
Unlike traditional contact centres, Zoom integrates video into the customer journey, creating more human, interactive engagements.
Result: Stronger customer relationships and higher engagement quality.
AI-Driven Automation & Insights
Built-in AI capabilities—including Zoom AI Companion and AI Expert Assist—enable intelligent routing, real-time insights, and automation of repetitive tasks.
Result: Increased agent productivity and data-driven decision making.
Simple Deployment & Lower IT Overhead
Cloud-native architecture allows organisations to deploy quickly without complex infrastructure or hardware requirements, reducing costs and implementation timelines.
Result: Faster time-to-value with minimal IT burden.
Built for Remote & Hybrid Teams
Zoom Contact centre is designed for modern work environments, allowing agents to operate securely from anywhere with consistent performance.
Result: Greater workforce flexibility and access to top talent.
Scalable & Flexible for Any Business
Whether managing steady growth or seasonal spikes, the platform scales easily to meet changing demand with flexible licencing and customization options.
Result: A future-ready contact centre that grows with your business.
Advanced Features that Set Zoom Apart
Why Choose CallTower for Zoom Contact centre?
As a leading provider of cloud communications solutions, CallTower delivers more than just technology—we deliver expert guidance, seamless integration, and ongoing support to maximise your investment.
With CallTower, you get:
Expert deployment and onboarding support
Integration with your existing UCaaS and CX ecosystem
Ongoing optimization and customer success services
A single partner for communications and contact centre solutions
Transform Your Contact centre Today
Zoom Contact centre empowers organisations to modernise customer engagement, improve efficiency, and deliver exceptional experiences at scale.
Partner with CallTower to unlock the full potential of a flexible, AI-powered, video-first contact centre solution designed for today’s digital-first customers.
