What is Microsoft Teams?
Microsoft Teams is a comprehensive messaging app for organisations, offering:
- Real-Time Collaboration: Chat, meetings, file sharing, and app integration.
- Accessibility: All tools in one place, accessible to everyone.
- Fun Features: Includes emojis for a touch of personality.
CallTower, a Microsoft Gold Partner, has been voice-enabling Microsoft solutions for years. As one of the few organisations globally certified to provide voice with Microsoft Teams, CallTower ensures the highest quality user experience through monitoring and management services.
CallTower’s Microsoft Teams Configurations
1. Microsoft Teams Direct Routing
- Integrated Experience: Global calling plans with personalised implementation, training, and support.
- Preferred Rates: Leverage CallTower’s competitive rates.
- Business Continuity: Redirect calls to alternate numbers during Microsoft outages.
- Enhanced Features: Unlocks UCaaS functionality unavailable through other providers.
2. Operator Connect for Microsoft Teams
- Simplified Administration: Connect calling services, acquire phone numbers, and assign users via the Teams admin centre.
- Technical Support: Operators like CallTower manage the voice network and infrastructure.
- Global Reach: Enable PSTN voice services in regions unavailable through Microsoft Calling Plans.
- Quick Implementation: Voice services can be online within hours.
3. Microsoft Teams Direct Routing for GCC High
- For Government Agencies and Contractors: Designed for organisations handling DoD-controlled unclassified information (CUI) or subject to ITAR regulations.
- Unique Offering: CallTower is the only provider enabling cloud-based Teams voice in GCC High environments.
- Enhanced Communication: Simplifies chats and calls across workplaces.
Why Choose CallTower for Microsoft Teams?
Key Features
- Contact Center Integration: Seamlessly integrates with UCaaS and CCaaS solutions.
- International Microsoft Teams Phone System: Provides global landline and mobile calling via Direct Routing.
- Emergency Alert System: InformaCast Fusion delivers effective emergency messages with speed, reach, and intrusiveness.
Additional Integrations and Add-Ons
- Supported Teams Devices: Compatible with a wide range of Poly, Yealink, and other Microsoft-integrated devices.
- SMS & MMS Text for Microsoft Teams: Send and receive SMS/MMS with CT TEXT, connecting instantly with contacts in Outlook, Active Directory, SharePoint, and Teams channels.
- Attendant Console for Teams: A powerful telephone operator console for fast and efficient call handling and distribution.
Let’s Connect
CallTower provides a seamless suite of fully integrated solutions, making it easy to deploy and use Microsoft Teams while supporting your transition to the cloud.
