Make customer service a more human experience while modernising your contact centre with Five9 Solution Bundles
Overview
Five9 helps you deliver exceptional customer experiences while modernising your contact centre through the power and agility of its cloud-based platform.
Whether you aim to:
- Digitally transform your business with omni-channel tools.
- Manage onsite or remote teams with workforce optimization tools.
- Streamline workflows through automation.
Five9 offers solution bundles tailored to your needs.
Solution Bundles
Core Bundle – Voice
- Essential tools for inbound, outbound, or blended global contact centres.
- Support thousands of concurrent agents worldwide.
- Blended calling to maximise agent productivity.
Premium Bundle – Digital Engagement
- Includes all Core Bundle features plus omni-channel support and quality management.
- Engage customers across channels with continuity and context.
- Supervisor tools to maximise agent performance.
Optimum Bundle – Workforce Optimization (WFO)
- Includes all Premium Bundle features plus full WFO capabilities.
- Improve staffing accuracy with workforce management.
- Maximize agent performance with quality management.
- Proactively reduce inbound traffic with customer outreach.
Ultimate Bundle – Workflow Automation
- Includes all Optimum Bundle features plus analytics and workflow automation.
- Automate repetitive tasks and complex workflows.
- Use pre-packaged apps like Proactive Notifications for real-time updates.
Benefits
- Scale and add capabilities as your business evolves.
- Deliver exceptional customer experiences while modernising your contact centre.
- Equip agents and supervisors with unified tools and streamlined workflows.
- Reduce costs, stay compliant, and expand teams with digital labour.
- Leverage real-time data, analytics, and reports for critical insights.
Pre-Configured Bundles
- Core – Voice Contact Center: Foundational platform for voice contact centres.
- Premium – Digital Engagement: Adds omni-channel digital engagement.
- Optimum – Workforce Optimization: Adds quality and workforce management tools.
- Ultimate – Workflow Automation: Adds analytics and workflow automation tools.
Universal Add-Ons
Artificial Intelligence
- Intelligent Virtual Agent: Solve customer problems with AI-powered virtual agents.
- Agent Assist: Real-time transcription and call summarization to boost agent efficiency.
Management
- Admin & Supervisor Consoles: Configure and manage operations with real-time stats.
- Admin Assist: Managed service for technical assistance with administrative tasks.
- Operational Intelligence: Aggregate real-time data for better decision-making.
Expert Support
- Technical Account Manager (TAM): Liaison for training, projects, and operational improvements.
Digital Engagement
- SMS: Route and track SMS messages for better responsiveness.
- Video: Enable real-time video interactions for faster resolutions.
- Social: Automate social media interactions for consistent responses.
- Digital Outreach: Automate follow-ups via email, SMS, or social channels.
Connectivity & Integration
- CRM Connectors: Pre-built integrations with Salesforce, ServiceNow, Microsoft, Oracle, and Zendesk.
- Social Engagement: Monitor and respond to social media mentions.
Workforce Optimization
- Essentials WFM: Plan and manage your workforce with customizable tools.
- Gamification: Motivate agents with rewards and improve engagement.
Payment & Storage
- Extra Storage: Extend storage for governance and regulatory purposes.
- Secure Pay: Collect payments securely and send them directly to processors.
Let’s Connect
For more information, explore Five9’s offerings and how they can transform your contact centre.
