CallTower EMEA Customer Enablement Overview
CallTower empowers customers with comprehensive support services, innovative solutions, and a global portfolio to enhance communication and collaboration.
Company Highlights
- Established: Delivering communication solutions since 2002, with expanded capabilities in 2014.
- Global Reach: Services in 85+ countries, 15 data centres, and over 1 million users managed globally.
- Proprietary Technology: Internally developed platform to quote, deploy, integrate, and manage 25+ best-of-breed solutions.
- Comprehensive Support: 24/7/365 support, dedicated project managers, and multi-geo coverage.
Why Choose CallTower for UCaaS, CCaaS, and Collaboration
- Global Portfolio:
- Cisco Webex Calling, Teams, Contact Center, and Meetings.
- PSTN services in 85+ countries.
- SIP Trunking and Managed SD-WAN.
- All-in-One Portal: Simplifies quoting, deployment, and management with a single bill.
- Best-of-Breed Solutions: End-to-end platforms with a proprietary admin portal.
Training Options
Platinum Training ($1,500)
- 2 live user training sessions (1 hour each).
- 1 live Q&A session (30 minutes).
- 1 live admin session (45 minutes).
- On-demand training modules with email templates.
Gold Training ($800)
- 1 live user training session (1 hour).
- 1 live Q&A session (30 minutes).
- Admin on-demand module.
Silver Training ($300)
- On-demand training modules.
- 1 live user training session (1 hour).
Additional Training Options
- On-Site Training: $2,100 for a full day.
- Add-On Training: $600 per session.
Customer Support
- Customer Support Portal: 24/7/365 access to open, review, and communicate on support cases.
- Knowledge Base: Self-help articles for common issues.
- Chat Support: Available Monday-Friday (5 AM–12 AM MT) and weekends (8 AM–5 PM MT).
- Phone Support: 24/7/365 assistance via (800) 347-5444.
Implementation Project Manager (IPM)
- Role: Oversees the entire implementation project and onboarding process.
- Focus Areas:
- Seamless project management.
- Clear case handling procedures.
- Customer intimacy and solution knowledge.
Conclusion
CallTower’s EMEA Customer Enablement Program provides the tools, training, and support needed to optimise communication infrastructure, enhance collaboration, and ensure seamless operations globally.