EMEA // Customer Enablement Deck

CallTower EMEA Customer Enablement Overview

CallTower empowers customers with comprehensive support services, innovative solutions, and a global portfolio to enhance communication and collaboration.

Company Highlights

• Established: Delivering communication solutions since 2002, with expanded capabilities in 2014.
• Global Reach: Services in 85+ countries, 15 data centres, and over 1 million users managed globally.
• Proprietary Technology: Internally developed platform to quote, deploy, integrate, and manage 25+ best-of-breed solutions.
• Comprehensive Support: 24/7/365 support, dedicated project managers, and multi-geo coverage.

Why Choose CallTower for UCaaS, CCaaS, and Collaboration

1. Global Portfolio:
   • Cisco Webex Calling, Teams, Contact Center, and Meetings.
   • PSTN services in 85+ countries.
   • SIP Trunking and Managed SD-WAN.
2. All-in-One Portal: Simplifies quoting, deployment, and management with a single bill.
3. Best-of-Breed Solutions: End-to-end platforms with a proprietary admin portal.

Training Options

Platinum Training ($1,500)

• 2 live user training sessions (1 hour each).
• 1 live Q&A session (30 minutes).
• 1 live admin session (45 minutes).
• On-demand training modules with email templates.

Gold Training ($800)

• 1 live user training session (1 hour).
• 1 live Q&A session (30 minutes).
• Admin on-demand module.

Silver Training ($300)

• On-demand training modules.
• 1 live user training session (1 hour).

Additional Training Options

• On-Site Training: $2,100 for a full day.
• Add-On Training: $600 per session.

Customer Support

• Customer Support Portal: 24/7/365 access to open, review, and communicate on support cases.
• Knowledge Base: Self-help articles for common issues.
• Chat Support: Available Monday-Friday (5 AM–12 AM MT) and weekends (8 AM–5 PM MT).
• Phone Support: 24/7/365 assistance via (800) 347-5444.

Implementation Project Manager (IPM)

• Role: Oversees the entire implementation project and onboarding process.
• Focus Areas:
  • Seamless project management.
  • Clear case handling procedures.
  • Customer intimacy and solution knowledge.

Conclusion

CallTower’s EMEA Customer Enablement Program provides the tools, training, and support needed to optimise communication infrastructure, enhance collaboration, and ensure seamless operations globally.