CT Call Recording: Simplifying Teams, Webex, and Zoom Compliance
CT Call Recording is the ultimate solution for bridging compliance gaps in highly regulated industries. Seamlessly integrated within the Azure cloud alongside Teams, Webex, and Zoom, it is a premier enterprise-class compliance recording platform for capturing voice, video, and screen-sharing interactions.
CT Call Recording Key Features
Achieve Comprehensive Compliance
- Automatically record all communications across desktop phones, softphones, cell phones, and other devices.
- Ensure regulatory compliance for Teams, Webex, and Zoom communications.
Transform Data into Business Intelligence
- Leverage native Azure environments for streamlined, real-time call recording.
- Unlock vital business insights with swift deployment and innovative data migration techniques.
Gain a Competitive Edge
- Maintain Data Control:
- Organize users into specific groups or teams.
- Regulate access to recordings with predefined or customizable user roles.
- Data Protection:
- Ensure data integrity with redundant capture points and military-grade encryption.
- Anywhere Compliance:
- Stay compliant in hybrid work environments with cloud-based infrastructure.
- AI-Driven Business Insights:
- Use advanced AI to interpret voice data and sentiments, transforming raw data into actionable intelligence.
- Enhance Customer Experience:
- Leverage AI-driven conversation analytics for quality assurance and agent training.
- Future-Proof Compliance:
- Adapt to evolving technologies and regulations with a sustainable compliance solution.
Robust App Add-Ins for Enhanced Control
- Manage call recording features seamlessly within Teams, Webex, and Zoom.
- Features include call control, tagging, locating, playback, and more.
- Administer specific features with granular user permissions to enforce compliance policies.
Leading Video Compliance Recording Approach
- Capture complete Teams, Webex, and Zoom interactions, including:
- Audio.
- Screen captures.
- Up to nine concurrent video streams.
- Synchronized video conferencing breakdowns into individual files aligned with the audio timeline for enhanced clarity.
Compliance Features in Every Plan
- Unlimited recordings and storage.
- 256-bit AES rotating encryption.
- Redundancy with local and geographical backups.
- Unified data sovereignty.
- Custom retention policies.
- Multi-factor authentication.
- Granular user-based permissions.
- Call playback, flagging, tagging, and notes.
- Agent and team grouping capabilities.
- Basic API and multi-language support.
Reclaiming Control of Regulatory Compliance
Data Ownership and Security
- Retain full control over data with securely stored recordings in the cloud.
Top-Tier Encryption
- Utilize military-grade 256-bit AES encryption for maximum data security.
Secure Sharing
- Use the “Compliance Share” feature to securely share encrypted call links while maintaining compliance standards.
Scalable Compliance
- Scale CT Call Recording according to user needs without usage restrictions.
- Tailor features through optional licences to suit specific requirements.
