Inoria honoured for exceptional growth and innovation in CX solutions powered by Genesys, the world-leading cloud contact centre solution provider, at the premier event in Nashville.
March 11, 2025 – Salt Lake City, UT, Rochester, NY, London, Montreal – Inoria – a CallTower company, a Premium Genesys Partner and leading provider of customer experience (CX) solutions, is proud to announce that it has been recognised as the Partner of the Year – High Growth Category at Genesys Inspire 2025, held in Nashville. Inoria was also a proud sponsor of this premier event, which brought together industry leaders, innovators, and organisations focused on transforming the customer experience.
This prestigious award acknowledges Inoria’s exceptional growth, innovation, and commitment to delivering transformative CX solutions powered by Genesys. The recognition builds upon last year’s success, where Inoria was honoured as the Partner of the Year – North America, reaffirming its position as a key player in the customer experience landscape.
“Inoria’s mission has always been to drive meaningful customer interactions through cutting-edge technology and strategic partnerships,” said Joe Bigio, SVP CCAAS, CX & CAI Solutions at CallTower. “Being recognised in the High Growth category is a testament to our team’s dedication, our clients’ trust, and the strength of our collaboration with Genesys.”
As a Premium Genesys Partner, Inoria continues to help organisations elevate their CX strategies through AI-driven automation, analytics, and cloud-based contact centre solutions. This latest award highlights the company’s ability to adapt and innovate in an evolving market, ensuring seamless and personalised customer experiences at scale.
The Inoria team extends its heartfelt gratitude to its clients, partners, and employees for their continued support in achieving this milestone.
For more details on Inoria’s partnership with Genesys and its award-winning solutions, visit https://www.inoria.com/partners/genesys/.
About Inoria
Inoria is the North American partner of choice, actively orchestrating the evolution of contact centre operations. Inoria powers millions of customer interactions, passionately supporting organisations as they navigate their digital transformation journey through customised optimization, implementation, and integration services. Leveraging Conversational AI (CAI) and advanced analytics, Inoria provides deep insights and strategic recommendations that drive performance. Agile, personable, and humancentric, Inoria builds authentic relationships and champions success through inspired guidance, collaboration, and innovative solutions.
Inoria’s value-added partner solutions support the diverse and evolutive needs of the contact centre. Partners in CCaaS, workforce management, CAI and analytics include Genesys, Talkdesk, Alvaria, Kore.ai, Parloa, Coveo and Emite. Together, they work collaboratively to deliver enhanced interactions.
More than contact centre expert consulting, Inoria is about enriching the customer experience, positioning them as a turnkey partner for all your contact centre needs. For more information about Inoria, visit www.inoria.com.
About CallTower
CallTower is leading the future of global communications where UCaaS and CCaaS innovations meets the vast expanse of connectivity with numbering coverage in over 80 countries with additional countries with a managed telephony solution offering. CallTower is revolutionising communications through integration of cutting-edge technologies. CallTower delivers seamless MS Teams, Zoom, and Webex voice solutions (UCaaS) with one-click failover offerings are provided via CallTower Connect, a CallTower proprietary delivery and managed service tool. CallTower provides a comprehensive contact centre, customer experience solutions (CCaaS/CX) of Genesys, Five9, Intermedia, along with conversational artificial intelligence (CAI) of Kore.ai and Parloa offerings. Products are provided with robust professional and global managed service offering that allows customers to deploy and manage best-of-breed communications solutions that meet their current and expanding future global needs.
Since its establishment in 2002, CallTower has evolved into a global cloud-based, enterprise-class cloud communications solutions provider, catering to the needs of enterprise businesses. CallTower offers and supports industry-leading solutions such as Operator Connect for Microsoft® Teams, MS Teams Direct Routing, GCC High Teams Direct Routing, Microsoft® 365, Cisco® Webex Calling / UCM, Cisco® CCP, Zoom Phone, Zoom (BYOB), Genesys, Five9, Intermedia.
For more information about Inoria, visit calltower.com.
