Personalized Dashboard Collaboration Insights for MS Teams
Drive Business Performance
Promote well-being, collaboration, and customer engagement with CallTower Analytics.
Make Working Together Better
- Empower your people to work smarter and healthier.
- Understand how long people spend in meetings and on calls.
- Identify who’s working long hours and analyze message sentiment and reaction trends.
- Use insights to promote well-being, retain staff, and improve performance.
Collaboration Insights for MS Teams: Focus on Quality Collaboration
- Gain individual, team, and business insights wherever your people work.
- Understand and compare collaboration habits to:
- Improve communication.
- Enhance knowledge sharing.
- Ensure adherence to company policies.
Take Customer Engagement to the Next Level
- Evaluate customer engagement across meetings, calls, and messages.
- Use Teams Calling Analytics to:
- Understand call volumes and answer performance.
- Return missed calls efficiently.
- Compare interaction trends.
About CallTower Analytics
CallTower Analytics is a native Microsoft Teams app that:
- Leverages your Microsoft 365 directory, user profiles, groups, and security policies.
- Simplifies administration and provides actionable insights.
Key Features
- Easy-to-Use Dashboards and Cards:
- Focus on well-being, internal collaboration, and customer engagement.
- Start with default dashboards or build your own in minutes.
- Choose from an extensive card catalog (KPIs, tables, graphs).
- Rename cards, compare trends, and configure insights for specific needs.
- Share dashboards and cards via email or time-limited URLs.
- Simple Administration:
- A native Teams app with Single Sign-On.
- Synchronize Microsoft 365 directories, groups, call queues, and time zones.
- Manage settings by group policy or individual user settings.
- Enable/disable reporting access for individuals.
- Specify Teams, Groups, and Call Queues for reporting access.
- Create and apply working hour profiles to individuals.
- Integration with Other Apps:
- Share collaboration data via an API (Applications Programming Interface).
Dashboard Features
| Feature | Details |
|---|---|
| Default Dashboards | Well-being, My Analytics, One-to-One Engagement, People Engagement, Customer Engagement. |
| Custom Dashboards | Build your own using KPIs, tables, and graphs. |
| Card Management | Rename, pin, pop, quick add, and bulk edit cards. |
| Filters | Filter by calls, meetings, and message criteria. |
| Scheduling | Schedule dashboards to share by email. |
| Sharing | Share dashboards and cards with others via time-limited URLs. |