CallTower AI
Unifying AI-Powered Solutions to Transform Communication and Productivity
CallTower AI brings together all of CallTower’s artificial intelligence (AI) capabilities under one umbrella. Our AI-powered solutions and professional services enhance customer experiences, boost employee productivity, and optimize operational efficiency. From integrated AI in communication platforms to specialized AI practices, CallTower AI delivers smarter, faster, and more seamless business interactions.
UCaaS AI Integrations
Enhance unified communications with intelligent features embedded in platforms like Webex, Zoom, and Microsoft Teams:
Meeting Transcriptions & Summaries
Voice Commands & Smart Scheduling
AI Noise Suppression and Enhancements
Microsoft Copilot & Microsoft 365 AI
Leverage Microsoft’s AI ecosystem across communication and productivity tools:
Copilot in Teams: Summarizes meetings, generates action items, and provides intelligent recaps
Copilot in Outlook, Word, Excel, etc.: Drafts emails, analyzes data, creates content, and more
Security & Compliance AI: Detects anomalies and protects sensitive information
Webex by Cisco AI Assistant
Cisco Webex AI Assist enhances customer engagement with:
Real-time queue management
Advanced call routing
Personalized screen pops
Silent monitoring, coaching, and analytics for supervisors
Scalable management via Cisco’s Control Hub with global PSTN access (70+ countries)
Zoom AI Companion
Boost productivity and collaboration with Zoom AI Companion:
Real-time transcription and smart meeting summaries
Noise suppression and virtual backgrounds
Advanced analytics, automated scheduling, and personalized meeting insights
Conversational AI
Transform your contact center experience with intelligent, natural interactions.
Virtual Agents to automate routine customer interactions and self‑service requests
Agentic AI for multi‑step, contextual decision‑making and action across systems
Agent Assist for real‑time guidance, insights, and task automation during live interactions
Omnichannel engagement Multimodal, AI‑driven automation across voice and digital channels for seamless, consistent CX.
Smart routing and sentiment detection to prioritize and direct conversations intelligently
Seamless live‑agent handoff with full conversation context preserved
