A TURNKEY OFFICE 365 PHONE SOLUTION
Pepper Construction Group is a general contracting and construction management firm that has served the non-residential, private, and government sectors since 1927. Their project management and field supervisors are dedicated to serving the unique needs of every customer, with a strong focus on building relationships that endure through generations. Pepper Construction’s expertise is recognized throughout the Midwest. With offices in Illinois, Indiana, Ohio, and Wisconsin, Pepper ranks as one of the largest contractors in the nation.
EXECUTIVE SUMMARY
To connect their teams and support their clients, Pepper Construction relies on multi-location quality business communication technologies. After migrating to Office 365, they required a cloud-based real-time voice solution with native integration. They now leverage CallTower’s hosted Skype for Business voice solution with Microsoft Office 365 integration to enhance collaboration and unify workforce communications across multiple locations throughout the Midwest.
“When Microsoft announced that they were becoming a voice over IP solutions provider, we felt that that was a natural choice. We went through three pilots hosting Skype for Business VoIP with Microsoft being the cloud host provider. The pilots went great and the quality of sound seemed to be mostly good. We found that we really needed a solution that included 24/7/365 US-based support.”
– Howie Piersma, VP of IT, Pepper Construction
THE CHALLENGE
Pepper Construction’s Vice President of Information Technology, Howie Piersma, thought he had found the perfect solution to replace the company’s 20-year-old, complex, and outdated PBX telephony system. Piersma had already migrated Pepper Construction from Office 2007 to Office 365 with Exchange through Microsoft.
THE SOLUTION
Pepper Construction’s workforce was comfortable with Office 365, so the simplest choice was to make Office 365 voice-enabled. Initially, they explored voice enablement directly from Microsoft. During this process, Pepper Construction’s Director of Network Administration learned about CallTower from a consultant. He realized that CallTower’s Native Skype for Business Solution would allow them to add and remove users as needed while receiving the desired level of support.
The choice was clear: CallTower.
“We found CallTower to be very experienced in the telephony industry. CallTower was proven, knowledgeable, and the overall implementation and training plan was clear and concise.”
– Howie Piersma, VP of IT, Pepper Construction
CALLTOWER DELIVERS
- 24/7/365 US-Based Support
- Competitive Pricing
- Remarkable Training
- Billing Only When a User Goes Live
- Deployable Project Management Team
- Increase/Decrease Users at Any Time
When the Pepper and CallTower teams met to discuss solutions, it was clear that Pepper had evaluated various options and was leaning toward a hosted Skype for Business solution. By the end of the first meeting, the Pepper team confirmed that CallTower had the ideal solution, with the support, features, and technical expertise to take Pepper to the next level.
THE RESULTS
Pepper Construction’s communication technology challenges have significantly improved with the adoption of CallTower’s voice enablement solutions for Office 365. Key benefits include:
- Native Integration: Seamlessly integrated into their existing Microsoft environment.
- Increased Efficiency: Enhanced company-wide collaboration.
- Cost Savings: Remarkable reduction in telecommunication costs.
Pepper Construction now utilizes a CallTower-supported Polycom Trio conference room system throughout their offices. This device is designed to work exclusively with voice-enabled Skype for Business licenses.
“We found CallTower to be very experienced in the telephony industry. CallTower was proven, knowledgeable, and the overall implementation and training plan was clear and concise.”
– Howie Piersma, VP of IT, Pepper Construction
ABOUT CALLTOWER
Experience seamless, intelligent communication with CallTower, your trusted cloud communications provider.
We specialize in:
- Unified Communications as a Service (UCaaS)
- Collaboration
- Contact Center as a Service (CCaaS)
- Conversational AI (CAI)
Our expertise and commitment to exceptional Customer Experience (CX) empower businesses to connect, collaborate, and grow with ease. From streamlining workflows to proactive management, our innovative and scalable solutions are designed to meet your unique business needs.